smug.org.uk Reviews 581

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

SMUG PGcert in MSK Ultrasonography I signed up for the mentorship course and found it so useful that I am now studying the PGcert in MSK ultrasonography at the University College of Osteopathy.... See more

Rated 3 out of 5 stars

Nicely made but not working well for me. Like an earlier reviewer I have difficulty breathing in this mask as it sucks into my mouth and nostrils when I breath getting a build up of condensation insid... See more

Company replied

Rated 5 out of 5 stars

Cool! As face coverings go these are as good as it gets. Whilst face coverings are not the most comfortable things to wear, especially in hot weather, I've not come across any that are so well made,... See more

Company replied

Rated 5 out of 5 stars

These face masks are brilliant, I have bought four now and everyone of them has been finished to a very high standard, the fit is adjustable which is very good as if you have a small head like myself... See more

Company replied

Company details

  1. Clothing Store

Written by the company

The social enterprise helping people wear smiles. We make face-wear less intimidating and fun through bespoke, personalised designs and smiles to those who matter most.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Very professional new family business.

Excellent service and such friendly people. Brilliant products very professionally presented. I am so impressed after being let down by existing large companies. I would recommend this family business to everyone. They are fantastic.

August 9, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Thanks for sharing some smiles Gwenda!

Rated 5 out of 5 stars

Great service

Great service, great product, and supporting things that matter. Overall, really impressed!

August 8, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Cheers Liz - feel Smug!

Advertisement
Rated 5 out of 5 stars

Great products

The Smug face masks are bright, well designed and were despatched and delivered within 48 hours of ordering.

August 8, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Thanks Gareth the mill are working hard to dispatch every Smug the next day and Royal Mail also doing well!

Rated 5 out of 5 stars

Very fast delivery service

Very fast delivery service. I gave a lot of these masks as birthday presents as they are reusable (hand washable). From a personal point of view I find the cotton is so thick that I struggle to breath - so only wear for a short period of time - but others have found them very comfortable. Good to support a local company.

August 8, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Hi AH - yes, some do find the material/wearing not as comfortable as we would like. We are testing lighter variants to see if we can maintain integrity but improve comfort for all. Thanks.

Rated 5 out of 5 stars

Great masks

Great masks, fit well in the right places for good protection. Also look great!

August 8, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Thanks Anita - we are sure you look Smug!

Advertisement
Rated 3 out of 5 stars

Well made

Really well made and delivered very quickly. Problem is that they are to thick so when they are on its a bit difficult to breath and the cloth moves in and out with each breath. Some kind of clip or something to hold glasses on would be great. Shopping in them is problematic as my glasses keep sliding off.

August 8, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Hi Alan - we recommend loosening the toggles and nose clip - this should improve airflow/circulation and prevent the partial vacuum which can happen if over-tightened. Interesting about the glasses clip/grasp - we will think more on this! Thank you!

Rated 4 out of 5 stars

Lovely quality

Lovely quality, quick service and nice presentation of the package. Neat and comfortable fit.

August 8, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Cheers Mr Wade - appreciate the feedback, Team Smug

Rated 5 out of 5 stars

Great product

Great product. Especially when wearing with glasses. Definitely recommend these face masks. They even passed the NHS face mask test.

August 8, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Ah that is fab to hear Eamonn - keep up the good work, thanks for all you do! Team Smug

Rated 5 out of 5 stars

When my mask arrived it looked lovely…

When my mask arrived it looked lovely was pleased it had metal nose part and that there was a bit to tighten or loosen straps, very useful for different size faces

August 8, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Brilliant Mary - keep smiling :)

Advertisement
Rated 3 out of 5 stars

They are ok

Great service and quick delivery.
The masks themselves are ok but abit large and because the material is abit stiff they feel abit uncomfatable and they stick out abit around the nose.

August 8, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Hi Tammy - thanks for the feedback. We try our best to make the size right for all with the adjustable toggles. Our kids range is 20% smaller and may be better for petite faces - a couple of the designs seem popular with adults - like the flamingos, stars, sunshine. But we understand we won;t get the perfect size for everyone. We hope the organic cotton softens after washing a couple of times. The cut of the mask is deliberate to improve airflow and hold the material away from your lips - we hope you don;t look to Pinnochio :)!

Rated 3 out of 5 stars

Lovely design face masks however a wire…

Lovely design face masks however a wire is needed at the top for better fitting and a pocket for additional filters for a better protection.

August 8, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Thanks for your review Radi - all Smugs have a stainless steel nose clip integrated - we have emailed you to confirm we haven't somehow missed stitching yours in! At Smug we deliberately do not include a slot for a filter and articulate the reasons behind this on our website. There is a lot of misleading and confusing information and marketing surrounding the purpose, design and use of fabric face coverings. We don’t want to trade on people’s anxieties, nor imply a false sense of security which may lure folk into adjusting social distancing behaviours. We also don’t want to add more man made fibre to landfill. Smugs are double-layered organic cotton, with a moulded fit, nose clip and adjustable toggles. We feel this is superior to most fabric face coverings in terms of reducing leakage and protecting others. We will of course keep iterating the design based upon feedback - thanks!

Advertisement
Rated 5 out of 5 stars

Easy to order

Easy to order, very good selection of masks. Fast delivery, excellent design, good fit

August 7, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Thanks Camilla. #feelSmug

Rated 5 out of 5 stars

Gorgeous little company

Gorgeous little company: product, timing, messaging, philanthropy, packaging - all superb. I'm really impressed. Well done, you can allow yourselves a moment of real smugness.

August 7, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Gorgeous review Sonia - feeling Smug!

Rated 5 out of 5 stars

Cool

Cool! As face coverings go these are as good as it gets. Whilst face coverings are not the most comfortable things to wear, especially in hot weather, I've not come across any that are so well made, such a good fit and so easily adjustable. As an added bonus they come in a range of funky designs and colours. It's so much nicer to add a bit of personality to an otherwise purely functional item. They're also ethically made in the UK, what's not to love. Keep smiling and thank you Smug! :-)

August 7, 2020
Unprompted review
smug.org.uk logo

Reply from smug.org.uk

Ah Louise that is super-kind of you, and makes us feel super-Smug! Thanks!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look