SnackSurprise 

OK so there is a delay on receiving the package but I was so pleased when I did receive it. Full of great, delicious and interesting snacks. Both savoury and sweet and a drink. I was annoyed at the delay at first but now I'm so pleased with everything I can forgive the wait. 😁

I subscribed beg of july and i’ve received Julys box today, yes it’s late however my two emails were answered quickly they paused my subscription at my request until i received this box. The box is amazing my grandson will
love it

The products themselves are great but they take too long to be sent out. It's supposed to be the last week of the month but it's more like 2 weeks into the next month a whole 6 weeks after you paid for the month and you've already paid for the next months box. If shipping was more reliable I'd sign back up.

I decided to give SnackSurprise a go and I read on their website that boxes will be sent out during the last week of the month, aiming for 25th. However, it is now the 6th of the following month and my box still has not been sent out! I emailed to ask why and received an automated message saying that they were receiving a high number of emails (I wonder why...) and it could take up to 7 days for a reply. However, they replied the following day. The reply I received stated that they were stuggling to get stock of items "due to the current climate"... which is fair enough... but let people know! When you subscribe to something and pay for it, you expect the company to keep to their part of the deal! If I pay for something then I expect to receive the item or a refund, or at least I expect to be informed of any delays without needing to chase them! It is completely unacceptable! And to make it worse, even though my first box has not been sent out, they have already taken the money for the 2nd box.
ALSO, there have been ads on Facebook showing the opening of a SnackSurprise box, stating it is a "new" box... therefore, they are revealing the box which they have not even sent out yet? Well, there goes the surprise!
Once I eventually receive the box, I will decide if this is a subscription that I want to keep, but so far it looks HIGHLY unlikely.

Terrible, frustrating experience. I never received a single order on time and had to constantly chase them via email as no telephone number is provided. I appreciate that sometimes there were issues with the supply chain, but I kept being given inaccurate information and it was extremely difficult to cancel the subscription, in the end I had to block the payments with my credit card company. Even when the orders arrived I wasn't convinced that they offered value for money. In addition, it is worth noting that in the product information booklets sent with the snack orders the company offer an incentive for leaving them a 5* review on Trustpilot. Not recommended.

FRAUDULENT COMPANY AVOID

Won’t stop taking my money even though I’ve emailed 6 weeks ago, don’t send the boxes out.

FRAUDULENT COMPANY AVOID

Not good. When the boxes turn up what's in them is good. But only received 8 of the 12 boxes. Fast to auto renew today. When said I wanted to cancel cost me £18 for the privilege. Would NEVER use this company again.

Terrible, August payment taken and still no July Box, emailed them to receive an email that said the August box would be at theend of August, first week of September, and my July box should be here soon, I have now cancelled, if they can no longer supply a service, they should tell the customer, never failed to take payment once however.

Terrible service, I actually think this company are scammers. I've cancelled my subscription on their website because I've never actually received my first box, and yet they still took the monthly subscription from my account. Absolute cowboys. Honestly, save yourself the aggravation, don't deal with these crooks.

Shocking service. When you order a monthly subscription you expect to receive it monthly. They take they payment and you don't receive your box until 6 weeks after. The boxes are ok, however they've all been European countries since I've had the subscription (8 months). I've been trying to cancel the box for so long, the FAQs state there is a button to cancel however this has not been there. I've emailed numerous times with no reply. By chance I checked the reviews today and noticed someone else had reported them to trading standards and then magically the cancel button has appeared! It has appeared on my account too! Thanks for writing a review because without that I would have still been paying and awaiting a response. Do not use this company!

I would absolutely avoid this cowboy company.
Updated my review as I have finally received a box, late and I was disappointed with the lack of variety and cheap items included.
It was not really worth the wait.
Blaming covid for delays is embarrassing at this point.

Laughably, they include a booklet which asks you to leave a 5 star review here to be entered into a prize draw to win a snack box!
Considering the difficulties paying customers have trying to get their boxes, I'd be amazed if anyone won one.

Isn't it iteresting they are trying to encourage fake 5 star reviews, this company is 1 star!

Very poor customer service, try another company for a similar service.

Scam orderd a box and not been sent 3 weeks later scam avoid

I signed up for this recently but didn’t read reviews first. My May box came over a month late, my June box was almost a month late. July payment has been taken and it should have been posted on 25th July but had no alert yet. No emails were answered asking for my subscription to be cancelled and there was no option to cancel myself. I reported the company to the financial ombudsman and trading standards and today I have finally noticed a cancel option so I have done so. I’ve no idea if that option has been added to anyone else’s account, but if you’re reading this and have a subscription, go check and see if you can cancel. If you’re reading this and haven’t signed up yet - DON’T. There are other, better snack subscriptions out there - don’t risk getting stung!

Two payments in and not a single box have arrived. The first one (June 2022 box) even says on my account that it has arrived but I have not received a single box! Incredibly infuriating.
I have additionally been notified that one of their boxes (I'm assuming it's the July 2022 box) is held up in costums with no information on when it will (if even) it will be released.
I cannot cancel on their website after the next payment - which I am sure I will also not receive a box for. Complete scam

I mean, good snacks, when they come. June box super late. July box not even here. As for cancelling it doesn’t let you…

Still not had a June box, May box arrived over a month late. Poor communication.

SCAM BEWARE OF THIS COMPANY THEY LUR YOU IN AND TAKE YOUR MONEY FOR ITEMS THAT ARE NOT WORTH IT! THEY DONT REPLY TO ANY MESSAGES SCAM PLEASE DONT FALL FOR IT

I enjoyed the range of snacks received and liked most boxes! I have had to cancel my membership for now as I'm trying to diet and it's impossible to resist eating everything when it arrives haha.

Pros:
- Great range of snacks.

- Got to try things I never otherwise would have.

- Felt like I mostly got my moneys worth when you factor in postage and packaging (I had the original box).

- Delivered by Royal Mail (in UK) rather than a smaller delivery service so it doesn't get lost in transit.

Cons:
- Hard to cancel, even though it looks like you should be able to, you can't do it yourself on the website.

- Had to wait almost 2 weeks for a response from support but they did eventually cancel the subscription and apologised for the delay.

- Sometimes didn't like 25%+ of the contents of the box but this is part of a surprise box I guess!

- There are sometimes delays in shipping, but they do eventually get your box to you.

These boxes are a great idea and I have enjoyed (eventually) receiving them. But the customer service is shocking. I understand that there have been stock issues, but communication about this has been minimal and misleading. You can only contact them via email and responses are very very slow. The response you then get often does not address the questions you asked, contains misinformation and offers no compensation. I will not order again and will tell others to avoid. I have told the company this and they did not seem bothered.