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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding the snacks delicious and the boxes well-curated with a great variety. Many people enjoy the excitement of trying new and unique treats from different countries each month, often highlighting the informative booklets included. However, some customers have experienced issues with the subscription and delivery service, noting delays in receiving boxes and occasional repetitions of items. A few other people also felt that customer service was slow to respond or unhelpful when issues arose, particularly concerning delivery problems or cancellation processes.

What people talk about most

Product

Users describe positive interactions with the product. Many customers express delight with the variety and... See more

Subscription

Consumers have ambiguous feelings about the subscription service. Many customers express delight with the... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised prompt delivery and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of the... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Made a great Christmas present, my son loved the anticipation and trying the different snacks. My only thing would be that they were quite samey but guess how different could you go? Would have been g... See more

Company replied

Rated 4 out of 5 stars

My children have enjoyed the excitement of receiving the box monthly and trying the new snacks. They did probably only like 50% of the stuff in the boxes, but that’s just luck of the draw and wha... See more

Company replied

Rated 5 out of 5 stars

We really enjoyed getting the snacks from different countries every month and looked forward to trying different foods from around the world. Sadly I’m having to budget and had to cancel for now.

Company replied

Rated 5 out of 5 stars

Over the last few days there's been a back and forth about cancelling. I was told I had to call to cancel etc. But after an email saying I'll be reviewing on trustpilot they cancelled straight away vi... See more

Company replied


Company details

  1. Food Products Supplier

Written by the company

A monthly box of snacks from around the world.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We absolutely love these boxes

We absolutely love these boxes. We have now had two and both were wonderful. They are packed with crisps, biscuits, cakes, sweets and soda in the bigger boxes. They are a delight and we look forward to them arriving. They have a lovely little booklet from the country that explains each treat. Definitely worth trying. We've had some of the nicest biscuits we've ever tasted (thank you Greece). Thanks to Snackverse for a wonderful thing.

April 7, 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you so much for your wonderful review 😊

We’re absolutely delighted to hear you’re loving the boxes and that both have been such a great experience 🎁🍫🍬 It’s fantastic that you’re enjoying the variety of crisps, biscuits, cakes, sweets, and drinks 🥤

We’re also really happy to hear you enjoy the booklet and learning about each country 📖🌍 And it’s great to know Greece gave you some of the nicest biscuits you’ve ever tasted 🇬🇷🍪

Thank you so much for your kind words and support 💛 It means a lot to us

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Rated 5 out of 5 stars

Amazing snacks

Me and my partner enjoyed marchs snack box all the treats were amazing

April 7, 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you so much for your lovely review 😊

We’re really happy to hear you and your partner enjoyed March’s snack box 🎁🍫🍬 and that all the treats went down so well

Thanks again for your support and for being part of Snackverse 💛

Rated 1 out of 5 stars

Terrible - AVOID!

Repetitive boxes that are slow in their delivery. Worse than that they are another company that make it incredibly difficult to cancel. Don't use these fraudsters. There's better out there

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderfully curated boxes

Wonderfully curated boxes and really good customer service. The food is delicious, the pamphlets about each country are very knowledgeable, detailed and you can tell they took the time to research the countries.

I would've continued the subscription had my dentist advised against it but once I'm able to, I will be back 😁

April 9, 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you so much for your kind review 😊

We’re really happy to hear you’ve enjoyed the curated boxes, the delicious snacks, and the country guides 🌍🍫📖 It means a lot to know the research and detail behind each box comes through

We’re also sorry to hear you’ve had to pause your subscription for now, but we completely understand 💛 We’ll be here whenever you’re ready to come back again 😁

Thanks again for your support and for being part of Snackverse 🙌

Rated 5 out of 5 stars

Snackverse 10/10!!!

Great selection of snacks every time, the booklet of information about the country, as well as recipes, fun games was also an added treat

April 9, 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you so much for your lovely review 😊

We’re really happy to hear you’ve been enjoying the selection of snacks each time 🍫🍬 and that the booklet has been an added treat 🌍📖 It’s great to know you’ve enjoyed the country information, recipes, and games too

We really appreciate your support and kind words 🙌

Thanks again for being part of Snackverse 💛

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Rated 2 out of 5 stars

Bored of the same countries

Terrible customer service. Sick of getting the same countries on repeat. Seems to be less snacks in the box every week. Complained to the customer service to be told ‘this happens sometimes’.

There’s 195 countries in the world??? I’m very tempted to cancel my subscription (if they actually alllow me to) if I get another repeated country

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM Company. Avoid!

I received my 1st box around 8/3/26. A week later i email them to cancel any further deliveries. They said it was too late to cancel my March box. I said I'd received my March box & wanted to cancel April onwards. They said no, my March box would be delivered around 9/4.
Today 8/4, they despatched the second box that I'd asked to cancel back on 18/3! I then see i was charged for it a whole month ago! Basically the cut off to cancel box 2 was 1/3, which was actually BEFORE i received box 1! Absolutely Joke & SCAM! I've raised a Charge Back claim with my credit card provider.

April 8, 2026
Unprompted review
Rated 3 out of 5 stars

Does what it says

Does what it says. Interesting concept. Kids love. Took a very long time to arrive

April 8, 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you for your feedback 😊

We’re really glad to hear the kids are loving the concept and enjoying the experience 🎁🍫🍬 That’s exactly what we aim for

We’re sorry to hear your box took a long time to arrive 🚚 That’s not the experience we want for our customers, and we understand how disappointing that can be. We’ll pass your feedback on to our team so we can keep working on improving delivery times

Thanks again for taking the time to share your thoughts and for being part of Snackverse 💛

Rated 5 out of 5 stars

Really good to experience around the…

Really good to experience around the world drinks and snacks

April 8, 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you so much for your lovely review 😊

We’re really happy to hear you’ve enjoyed experiencing drinks and snacks from around the world 🌍🍫🥤 That’s exactly what Snackverse is all about

We really appreciate your support and kind words 🙌

Thanks again for being part of Snackverse 💛

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Rated 1 out of 5 stars

Crap

Crap. Took ages get first box. Then cancel the subscription is a farce. Said pending cancellation I thought no more boxes but still sent one. You have to call to cancel , ridiculous.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great snacks

Great snacks, lots of variety and son loved receiving them through the post each month!

April 8, 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you so much for your lovely review 😊

We’re really happy to hear your son enjoyed receiving the boxes each month 🎁🍫 and that you’ve been pleased with the variety of snacks 🌍🍬 That’s exactly the experience we aim to create

We really appreciate your support and kind words 🙌

Thanks again for being part of Snackverse 💛

Rated 3 out of 5 stars

Good snack selection, not a great system

The snacks were nice and a good selection, but some boxes were delivered late and one month I didn’t receive a box at all. I signed up for 12 months and was still being charged and receiving them almost 18 months later, and unable to cancel through the website, and needed to call customer services to do so.

April 8, 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you for taking the time to share your feedback 😊

We’re really glad to hear you enjoyed the snacks and the selection 🍫🍬 but we’re very sorry to hear about the issues you experienced with delivery timing 🚚 and the box you didn’t receive. That’s not the standard we aim for, and we understand how frustrating that must have been

We’re also sorry to hear about the difficulties you faced with cancelling your subscription and the billing continuing longer than expected. That’s clearly not the experience we want for our customers, and we take this seriously. Your comments will be shared with our team so we can review and improve both our systems and customer experience 💛

Thank you again for your honest feedback and for giving Snackverse a try 🙌

Rated 5 out of 5 stars

Snackverse 5 stars 🌟

I have been receiving snackverse for over a year now and I enjoy all the products i receive. It also give you Information about the snacks you receive and also recipes and other interesting facts from the country you receive. We all enjoyed try to guess what country it would be from as its a surprise.
Thay are always happy to help if you have an issue. 5 stars 🌟

April 8, 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you so much for your wonderful review 😊

We’re really happy to hear you’ve been enjoying Snackverse for over a year and loving the variety of products you receive 🍫🍬 It’s great that you’re also enjoying the extra information, recipes, and fun facts from each country 🌍📖

We love that guessing the country each month has become part of the experience too 🎁 That’s exactly the kind of excitement we aim to create

It’s also really nice to hear our team has been helpful whenever needed 🙌

Thank you again for your 5-star support and for being part of Snackverse 💛

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Rated 5 out of 5 stars

Brilliance in a box

Been using snackverse for other 12 months every box packed full of different drink and goodies from different countries never been disappointed and the custo.er service team are brilliant

April 8, 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you so much for your lovely review 😊

We’re really happy to hear you’ve been enjoying Snackverse for over 12 months and that every box has been packed with great drinks and goodies from different countries 🌍🍫🥤 That’s exactly what we aim for

It’s also great to hear you’ve had a brilliant experience with our customer service team 🙌 We’ll be sure to pass that on

Thanks again for your support and for being part of Snackverse 💛

Rated 5 out of 5 stars

Amazing

My daughter absolutely love these boxes and the variety of snacks. She looks forward to the delivery every month. As she is home educated she researches each country the snacks have come from.
Delivery always prompt and communication with the company has been very easy.

April 8, 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you so much for your lovely review 😊

We’re really happy to hear your daughter enjoys the boxes and looks forward to them each month 🎁🍫🍬 It’s especially wonderful to hear she’s using them as part of her learning and researching each country 🌍📖 That’s exactly the kind of curiosity we love to see

We’re also glad delivery has been prompt and communication has been easy for you 🚚💬

Thanks again for your support and for being part of Snackverse 💛

Rated 1 out of 5 stars

Total shit took my money march 13th and…

Total shit took my money march 13th and now April 8th and still not received my goods, ai customer service with proforma responses and holding on to my money after I asked for a refund saying that my order had been processed this was weeks ago

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Instant bad first impression

Instant bad first impression, I ordered on 4th March, it's now 8th April and my order is still in processing stage, not even sent out. Any contact just repeats 24-48hrs - zero actual information or assistance. Pretty sure at this point it's a scam, especially with the 24hr flash 'offer' that resets every 24hrs. Will update if I ever receive the box and/or go to the ASA/trading standards report route, which currently is looking more likely than ever receiving the order, along with a bank and police report.

April 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Already chasing the first order

"Delivery between 27th & 3rd"
"Delivery between 31st & 3rd"
"Oh Easter delayed us, now between 2nd & 6th"
(Even though Easter started 3rd)
Now 8th, still nothing.
"Oh it will be next 48 hours"

Edit: finally arrived today, they have already charged next months. 20+ full size snacks - I count 16 at a push (a couple of small) & 4 individual sweets that are not 'full sized snacks', so ripping people off.

Yeah, this isn't how I do business with companies.
AVOID.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Payment is taken right at the start of…

Payment is taken right at the start of the month, yet the box doesn’t even get dispatched until well over 4 weeks later, if you’re lucky. It completely defeats the point of a “monthly” subscription when you’re essentially always waiting on the previous month’s order. Looking through other reviews, this seems to be a consistent issue, with people paying early and still chasing deliveries weeks later.

What’s even more frustrating is the response (or lack of it) from customer service. When you do manage to get in touch, the replies feel dismissive, pretentious, and completely lacking any real customer focus. There’s no sense of urgency or accountability, just generic responses and vague assurances. Even more concerning is the impression that if you try to cancel while waiting, there’s a real risk they’ll simply retain your payment without ever sending the box. Overall, it feels like they’re very quick to take your money, but far less interested once they’ve got it.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Nothing but issues and you can’t even cancel

Posted a terrible review about these already.
Got a reply from customer service asking me to reach out.
Emailed them and yet no reply.
Second month in a row the box hasn’t arrived anywhere near their advised shipping dates.
To make matters worse they have then taken payment for the next month before the previous order is completed.
Their own website stipulates that even if you’ve paid but cancel your subscription they won’t guarantee to send you order.

Impossible to cancel, shocking service. I’ll be contacting my bank to block payments to this scam.
Never again

April 8, 2026
Unprompted review

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