Overall great service. Great price Some difficulty on delivery due to our location which were dealt with very professionally by the Snowdon Timber team. Really impressed. This is our second p... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
New customer to snowdon timber but this is now my 'go to for timber'! Every time I've visited Adam has gone out his way to help and advice me, always curtious and genuinely helpfull!
Company replied
Fantastic service, extremely helpful guys.From the ordering right through to the despatch. Very good deals on lots of timber and quick efficient service. Ordered and sorted within the hour. Highly... See more
Company replied
Snowdon Timber could not have been more helpful. The firm chased my non delivery and replaced my order. The timber was delivered and I could not be happier. The timber is in first class condition. Thi... See more
Company details
- Lumber Store
- also in
- Garden Building Supplier
- Garden Furniture Shop
- Home Improvement Store
- Landscaping Supply Store
- Wood Supplier
Written by the company
Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.
Contact info
3a, Llandygai Industrial Estate, LL57 4YH, Bangor, United Kingdom
- 01248 305530
- info@snowdontimber.co.uk
- snowdontimber.co.uk
4.3
Excellent
299 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good price and good customer…
Very good price and good customer service cheers Dave c
July 30, 2023
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New door great
Very good service great door I would recommend them every one likes our door , good customer service
July 20, 2023
Excellent service staff are friendly…
Excellent service staff are friendly and helpful, prompt delivery.
July 23, 2023
Brilliant service good old school…
Brilliant service good old school attitude this company deserves to do well
July 29, 2023
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Very helpful and friendly staff
Very helpful and friendly staff. Items purchased were of high quality and excellent value.
July 7, 2023
Fairly priced and delivered next day
Fairly priced and delivered next day, excellent customer support.
Will now prioritise snowdon for any future timber requirements.
July 2, 2023
First rate price delivery and over all…
First rate price delivery and over all performance highly recommended
June 25, 2023
I made a mistake with the ordering &…
I made a mistake with the ordering & was phoned on the morning of the delivery to double check my order as I has inadvertently chosen 2 different 'patterns' on the decking. :)
June 19, 2023
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Roof Tents
I had been searching for roof tents nationally on the internet and found this outlet just down the road from me. Being indecisive I made repeated visits; each time the owner gave me all the time to explain and answer all my questions. Always friendly and very patient. He had the best prices in the UK; I could not find cheaper online. Overall a great buying experience.
June 19, 2023
Unprompted review
Great service and quality wood
June 7, 2023
Great service very quick getting my…
Great service very quick getting my order to me and the prices were spot on,big thank you from me ,will definitely be back.
June 1, 2023
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Great company
May 30, 2023
The people working at the shop are…
The people working at the shop are great really friendly and helpful.
May 26, 2023
Great service and price
Great service from the Lady who helped me with the order to the guy who delivered the timber. Friendly, helpful and a great price.
May 1, 2023
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Reply from snowdontimber
Thank you for your feedback, James
Decking and treated timber
Jodie as always helpful and friendly, 1st choice for all my timber supplies A++++
May 5, 2023
Poor product - disappointed
Even though product purchased is B grade (only option close to size of existing decking) it is much worse in quality than expected. I would rather have paid a lot more to get top grade of the size wanted (140x30), but it was not an option. Much of batch delivered will end up on the fire pit. The board is profiled on one side only - the one profiling choice you get doesn't match my existing. Delivery was fine.
May 2, 2023
Reply from snowdontimber
Dear John,
Thank you for taking the time to leave a review on Trustpilot. We're sorry to hear that you're disappointed with the quality of the B-grade decking that you received. We understand that you would have preferred to pay more for a top-grade product, but unfortunately, it wasn't available in the size that you needed.
We strive to provide our customers with high-quality products and endeavour to ensure that the descriptions are accurate, and we apologize that we fell short of your expectations. We'll make sure to take your feedback into consideration as we continue to improve our product offerings.
Regarding the profiling choice, we understand that it's frustrating that it didn't match your existing decking. We try to offer a variety of profiling options to accommodate different customer preferences, but we're sorry that we didn't have the exact match that you were looking for.
We appreciate your feedback, and we'll work hard to make improvements for the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us.
If you would like to return your order, please give us a call on 01248 305530.
Best regards,
Snowdon Timber
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