Bought from before multiple times, and shipping was fast, but now they have sent me the wrong item. Tried emailing and calling, but no one is picking up. Let's see how this gets resolved.... Will... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered from Socal on two occasions now for some Yeti products (including a new, popular release). The customer service I’ve received has been top notch! Delivery is also extremely quick and reliable... See more
Had difficulty with my PayPal so called up to enquire about a yeti cooler. The guy on the phone was super helpful 10/10 customer service. Delivery arrived in less than 24 hours! Highly recommend and... See more
Parcel came quickly (2 days), in great condition and I didn't have any issues with their website. Allowed me to buy an item for my partner that I struggled to find anywhere else online. All round good... See more
Company details
Written by the company
We are the UK's leading supplier of Calor gas and Barbecue equipment. From our a large appliance showroom here in Southampton we pride ourselves on our in depth product knowledge and great customer service. Free local delivery is always available using our own fleet of vehicles and we can deliver further afield using a number of delivery options.
Contact info
Third Avenue, SO15 0JX, Southampton, United Kingdom
- 02380 788155
- websales@socal.co.uk
- socal.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great service prompt delivery 👍
December 22, 2023
Great service from Southampton guys
Great service from Southampton guys, delivered when expected.
December 19, 2023
Buy with confidence…
Very pleased with the Company and delivery time . Would not hesitate using this Company again.
December 17, 2023
Why go anywhere else…
Excellent service and great speedy delivery. Will definitely order again and use for Yeti and Traeger supplies
December 20, 2023
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The absolute best
The absolute best! Order shipped 22 mins after ordering 3 days before Christmas!
These guys are the best, top knowledge, super friendly, great advice, loads of amazing brands. If you need anything BBQ these are the guys to talk to immediately
December 21, 2023
Customer service makes all the difference.
I ordered charcoal briquettes from SoCal at a very reasonable price and when they arrived, unfortunatley the incorrect ones had been delivered. I contacted customer services and left a message, expecting, like most companies to never hear back, yet within 10 minutes I got a call back, very apologetic for their error, they sent me the correct briquettes I ordered for next day delivery and told me to just keep the mistaken order. Amazing customer service and it’s this that makes all
the difference, would highly recommend SoCal to anyone. I’m sure they get it right 99% of the time, but the 1% they get wrong, they still do it right..
December 18, 2023
Perfect!
I ordered a replacement 47kg Calor gas bottle and it was delivered and installed within two days. Totally brilliant.
December 17, 2023
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I'd shop here again
Easy ordering, quick despatch, well packaged and delivered by DPD, the only reliable courier in my experience. A good result all round.
December 4, 2023
Super quick and efficient service.
December 8, 2023
Very fast delivery
November 29, 2023
Ordered on Sunday afternoon Nd…
Ordered on Sunday afternoon Nd delivered by Monday afternoon.
December 3, 2023
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Very helpful as always
November 29, 2023
No probs driver helpfull
November 17, 2023
great value and speedy delivery
November 23, 2023
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Really fast delivery and really fast…
Really fast delivery and really fast and very understanding response to my mistake when ordering! Just brilliant.
November 13, 2023
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