Socialflight Reviews 

32
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TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I have tried to get in touch with them numerous times to cancel and they said they would refund me. Never did. Not responsive. Total scam.

Rated 1 out of 5 stars

Don’t waste your time and money on this. I was subscribed for a little over a month and I gained almost no followers but instead got banned from liking, commenting, posting on IG because they detected... See more

Rated 5 out of 5 stars

Socialflight has been great for my account, they got me set up within 24 hours unlike other companies i've tried, and i'm gaining like 50 to 70 followers per day. Most of them are super high quality t... See more

Company replied

Rated 1 out of 5 stars

Garbage Added photos to my account daily, constantly updated the accounts I was targeting. Check my dashboard daily. Subscribed to advanced service. Been using for 2 months now and I've probably gain... See more

Company replied


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2.2

Poor

TrustScore 2 out of 5

32 reviews

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2.2

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(32)

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Rated 2 out of 5 stars

Don't bother

In the beginning, Socialflight was able to help me organically increase my Instagram following by following the followers of those I indicated. However, Instagram has changed the way things work, and Socialflight is no longer able to do this. Besides that, they are incredibly disorganized and poorly run. I've had numerous problems with them, including accounting errors.

January 22, 2020
Unprompted review
Rated 1 out of 5 stars

I would give Socialflight NO STARS if I…

I would give Socialflight NO STARS if I could. My growth has gone DOWN ever since I started paying for them. My first couple of months nothing happened, I reached out to them and they told me they'd give me a couple of months free to make up for it. They charged me after 1 free month. I never was able to change my targets and I got charged another month with NO SERVICES GIVEN. Now they are not messaging me back and not responding to my emails. WASTE OF MONEY

January 9, 2020
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time and money on…

Don’t waste your time and money on this. I was subscribed for a little over a month and I gained almost no followers but instead got banned from liking, commenting, posting on IG because they detected marketing activity and also was blocked to change password. These happened multiple times so I cancelled and asked for refund.

November 5, 2019
Unprompted review
Rated 1 out of 5 stars

This is a fraud site

This is a fraud site. Do not and I repeat DO NOT sign up!
You will be very disappointed. Just got off the phone with my bank trying to dispute this.

October 17, 2019
Unprompted review
Rated 5 out of 5 stars

Great helped!

At first I was a little confused because it had been over 24 hours without seeing any growth, but turns out I put a typo in my email haha. They helped me get it fixed when I reached out and they even extended my subscription to account for the downtime.

October 16, 2019
Unprompted review
Rated 1 out of 5 stars

Was hit by instagram with a warning and…

Was hit by instagram with a warning and had to change my password within a day of using the service. Instagram stated the service violates the community guidelines and terms of service. Cancelled service and demanded a refund which I received.

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Great work for me and my business.

Just wanted to come on here and leave some appreciation for this company. I just cancelled with them last week, as I’m taking a break from Instagram, but I was with them for 3 months and they did nothing but great work for me and my business. Our followers grew, and most importantly, our website traffic via IG increased as well. We started bringing in a lot more sales through IG so all in all, very worth it, ‘cause that’s the bottom line.

October 12, 2019
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time or money.

I normally don’t write reviews, but reading reviews helped steer my decision to sign up for social flight, so I want to help somebody else.

I have multiple businesses, and at the beginning of the year I put all my business accounts on social flight, and I was very pleased with the results. I experienced substantial growth and their customer service was great. (Back then)

The turning point was the big IG update over the summer. The results rapidly declined, and one of accounts was frozen for months, so I cancelled all of the subscriptions. I had such a great experience before the update I really wanted to give them another try, so I attempted to re-initiate my services multiple times, and it’s like a totally different company.

The customer service is HORRIBLE. Not only did I have 3 accounts signed up with them, but I have referred countless people that have signed up with them, and I feel so bad for doing it now. My most recent experience was the worst - I tried to start my services again a few weeks ago, they charged my card the day of, and absolutely nothing happened. I never got an email to set anything up, they never provided any results - literally NOTHING happened. They just took my money. I emailed my concerns after almost a week had passed, and in addition to the much slower response time, the 1st person that emailed back suggested that they had no record of my account being set up or payment, and asked me to send a bank statement. When I sent proof of the charge, a totally different person emailed me back and asked me why I sent the screenshot, because they had record of my account being set up Sep. 17. (This was all happening 2wks later, and there had still been no movement on my account. They had just been holding my money.)
When I responded and expressed how much I used to like the company, my dissatisfaction with the current experience experience, and demanded a refund (after I had already requested it once before), I received a very rude, immature, sarcastic response, along with a refund notification.

I was going to share my experience with all of the people I recommended, but it’s honestly too many to count, and a lot of them have already cancelled their service because their own issues with the company. I really liked the company and thought they were great before, so this is really sad to me.

A lot of other companies do what they do, With better customer service. So I would definitely recommend you looking elsewhere.

October 6, 2019
Unprompted review
Rated 1 out of 5 stars

Instead of gaining, I m losing.

3 days into creating an account with them, instead of gaining, I lost about 1k of follower, customer services takes forever when refund is requested, don’t recommended this at all.

Updated,
Received my refund on 7 October 2019.

October 4, 2019
Unprompted review
Socialflight logo

Reply from Socialflight

Cherie, if you lost 1,000 followers within 3 days, the only thing that would make that possible is if you had fake followers on your account and then Instagram did a ban wave. We've seen this many times before.

3 days is barely even enough time for us to get your account set up, connected, and running with us. Furthermore, there's a warmup period for the safety of your account.

Please don't take the mistakes (using fake followers) that previous services made on your account and blame them on us after only 3 days of being signed up with us.

SocialFlight does NOT work with fake followers in any way, we organically grow our clients' accounts with real and targeted followers. For that reason, you're not going to see instant results like you did with fake followers.

We respond to all emails within 24 hours.

Best,
Jack

Rated 5 out of 5 stars

Amazing service!

Been growing about 1,000 per month with this service, which is more than what I was expecting, considering all of the followers are real people, not fakes like the last company I used.

October 3, 2019
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!

I cancelled my subscrition Months ago and im continuing to get charged!! im going through my bank every month to dispute them! STAY AWAY from this horrible company!!

September 25, 2019
Unprompted review
Socialflight logo

Reply from Socialflight

Hi Daniel, you never cancelled your subscription with us. We track all of this on our backend. You emailed in the other day to cancel which we processed right away.

Please note that our subscriptions recur automatically. If you don't plan on continuing a subscription, with any company for that matter, it's important that you take on the responsibility of cancelling it, rather than disputing the charge with your bank after noticing you did not cancel.

Let us know if there's anything else we can do to help.

Rated 2 out of 5 stars

I am a current client of Social Flight

I am a current client of Social Flight. I am leaving a review here, as they are not responding to my emails. I recently had suspect activities on my account, including hashtag likes and DM's to followers that had nothing to do with my account. I changed the password as a result. I've asked the rep's why this happened, and what security measures they are taking. I've asked to speak to a manager, as their responses seem automated at times. It's been two days! That's an in appropriate amount of time. Regarding the service, it started to work AFTER they finally honored my wishes. I asked them to not delete my targets, as their algorythm is wrong. My numbers were growing. The growth was only interrupted when they took out the 'bad' targets. I finally got them to be more hands off on my account, and the 'hack' happened. They are quick to try to point out that we're wrong when we try to share what is going on with our account. You can see by their replies. I'd suggest listening to their clients more, and taking action, instead of wasting time trying to discredit concerns, based on an overall perspective, and not a review of the actual accounts. If you try to do that in my case, I WILL respond.
UPDATE: After receiving no response from Social Flight, I cancelled, and asked for a refund for the remainder of my time. Also, I noticed that a lot of the recent adds were new accounts. Some hadn't even added a picture. Also, my engagement decreased. I think these guys are on the way out. Buyer BEWARE.

September 23, 2019
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Instagram does not allow this service, I got blocked the first day . When I asked for my money back no reply. Cancelled my account but now I'm out $60

September 19, 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding service.

I just signed up but so far the customer service has been outstanding, I reached out on their live chat pretty late at night and got a response within 5 minutes LOL.

September 18, 2019
Unprompted review

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