I have tried to get in touch with them numerous times to cancel and they said they would refund me. Never did. Not responsive. Total scam.
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See what reviewers are saying
Don’t waste your time and money on this. I was subscribed for a little over a month and I gained almost no followers but instead got banned from liking, commenting, posting on IG because they detected... See more
Socialflight has been great for my account, they got me set up within 24 hours unlike other companies i've tried, and i'm gaining like 50 to 70 followers per day. Most of them are super high quality t... See more
Company replied
Garbage Added photos to my account daily, constantly updated the accounts I was targeting. Check my dashboard daily. Subscribed to advanced service. Been using for 2 months now and I've probably gain... See more
Company replied
2.2
Poor
32 reviews
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Wonderful results.great service.
Thank goodness there’s still reputable growth services around in this day and age. My previous growth service was blocked, so I figured I’d give SocialFlight a try… Wonderful results right out of the gate. 5 stars from me :)
September 9, 2019
Unprompted review
impressed
Pretty impressed actually! They got started with my account right away and started delivering great results. Not like other companies that bring in fake followers either, these were super high quality and most within my niche.
September 5, 2019
Unprompted review
Garbage
Garbage
Added photos to my account daily, constantly updated the accounts I was targeting. Check my dashboard daily. Subscribed to advanced service. Been using for 2 months now and I've probably gained maybe 5 followers. Complete waste of 120$ Don't waste your money. I've gained more followers the old fashioned way than this hot garbage service.
September 4, 2019
Unprompted review
Reply from Socialflight
I think you got the wrong service Danny... We don't post photos for our clients, and we also don't manage our clients' targeting, they manage it themselves with our service.
Furthermore, we don't even offer a package at $120, we have an Advanced package at $59, and a Business package at $149.
Sorry to hear you had a bad experience with the service you were with. Hopefully you're able to get this review removed, as it is damaging to us and clearly not directed at us.
great customer service!
August 28, 2019
Unprompted review
Reply from Socialflight
Hey Jared! Thanks! Happy to have you with SocialFlight.
I'm not sure even where to begin
I'm not sure even where to begin.
I signed up and paid for this service 2 weeks ago and I was told that my account would take 2 business days until it was up and running.
2 days passed, 4 days passed....
I tried the "online" chat option at least 6 different times, to no avail.
I emailed and DID receive a response, which was great...only to tell me to "online" chat.
Just to amuse myself, I had a 1 sided "online" chat for 6 hours with myself.
No one ever responded.
Needless to say, Socialflight SUCKS!!!!
I'm pretty sure they will be out of business before the day ends.
DON'T WASTE YOUR MONEY!!!
August 27, 2019
Unprompted review
Reply from Socialflight
We tried multiple times to call Delicia to get her account connected, to no avail. We ended up refunding her, as getting her account started did not seem to be a priority for her at the moment. Always unfortunate to see a client leave a bad review that has not even tried our service.
Here's a glimpse at the level of professional we encountered with Delicia: https://www.dropbox.com/s/x9s0cq5j09v1avv/Screen%20Shot%202019-08-27%20at%202.46.44%20PM.png?dl=0
That was on our live chat at 6:30 AM before we had a chance to even get to our offices.
Meanwhile, we have over 1,000 clients gaining 300 to 1,200 followers per month, while 90% of growth services are down due to Instagram issues.
Best of luck Delicia, I hope you have a better day.
Its all bells and whistles but they are just blowing smoke
My honest experience was not great. I signed up and put in a few accounts as it said. After 2 days my follow rate didn't go up at all but my following went up 120. They logged into my account and went to the other accounts followed a bunch of people in the hope they follow me back. So that was awful could have done that myself.
I set up a call with an agent for Tuesday at 1:10 pm. When the time came I was so ready to talk to someone and have helped grow my account. After about 45 minutes I figured they weren't calling. Not only did they not call or email me about rescheduling I had to reach out to them. They replied, "Sorry our customer service reps were busy." That's why I scheduled a time so that someone wouldn't be busy and could help me. They told me they would reach out and reschedule. After about a day of not hearing anything about rescheudling, I just dropped it.
Next, they ask me in what location do I usually log in. So that Instagram doesn't get wise about the multiple logins all across the country. Sadly not only did they log in from multiple places they logged into my account 15 times in one day. Instagram came after me and said we know what you are doing stop or we will ban your account. So I emailed them and they kept logging into my account. I finally had to change my password set up duo authentication just to get them to stop.
I asked for a refund because I have had the service for less than 3 days. They refused. If you google SocialFlight refund policy you will not see it. Don't waste your time just get followers some other way.
August 18, 2019
Unprompted review
Low impact, high cost.
Unfortunately, this was an over promise under deliver situation. There were issues with the account and ultimately they failed in targeting the accounts, only successfully targetting two of them despite the many updates we put.
Would neither recommend nor use again
August 16, 2019
Unprompted review
Reply from Socialflight
Hi Jonny, we remove bad performing targets automatically after enough data has been collected on them for an accurate measurement, and after at least 24 hours. Only the best targets are retained.
What exactly do you mean when you say "failed in targeting the accounts"? More information is helpful.
You should reach out to us by email or our live chat so that our campaign managers could help you identify better targets if you're having trouble finding a good audience to target.
I'd also like to know your username if possible, so that we can check exactly what happened on your campaign.
Best,
Jack
I was happy to see SocialFlight being…
I was happy to see SocialFlight being able to grow my account within 24 hours after signing up with them, since the other growth services I previously used are not working anymore with Instagram’s new updates!
Also super fast response times whenever I reach out to them, even via the live chat on their website. 😊
August 13, 2019
Unprompted review
Reply from Socialflight
Hey Emily! Glad to hear that. Thanks for taking the time to leave a review.
Played fast and loose with my IG…
Played fast and loose with my IG account, and now I'm follow blocked, and have been for over a month straight!
Also had the nerve to send me an email after a month of blocks and bans that said, and I quote:
"This will always happen. We've been growing client account for over 2 years now, and things like this have always happened and it's part of the game."
It's like a slap in the face. You f*cked up my account and then come and tell me it's normal and expected? You sure didn't tell me that when I signed up!
I may sue you. You didn't provide growth to my company, you made me look corny, hindered my social media presence and then followed it up with a "that's life". You've caused me general damages by distressing my public image (Making it look to other IG personalities in my niche industry like I buy followers and likes, because I have to explain why I can't follow back) and you've caused me punitive damages with your negligent and reckless behavior, which resulted in harm to my company by limiting my reach on social media and preventing my business from utilizing social media to it's fullest extent for the purposes of networking and marketing.
BCNU in court.
Edit Post Response:
Quote:
"If you are not prepared to take hits when the algorithm changes and continue to evolve, you are not likely to see the results you're looking to see from Instagram, and it might not be the right platform for your business."
And there you have it, ladies and gentlemen. This is the kind of attitude you can expect from SocialFlight. Prepare to "take a hit" when paying this company to manage your growth. Or find a real marketing company and don't actually take hits. Buyer beware.
June 28, 2019
Unprompted review
Reply from Socialflight
Hi there, i'd be happy to address each of these concerns, and also provide the full email that we sent out so that others can have proper context.
We did not play "fast and loose" with your IG. The safety of our clients' accounts is our main priority, and a wide variety of measures are taken when on boarding and beginning to grow a new client's account.
As many know, it's been an absolutely crazy month for Instagram and everybody associated with it in any way -- not just for growth services like ours. June has seen some of the most frequent and most severe Instagram outages to date. You can find records of this on sites like this: https://downdetector.com/status/instagram where you can view the history of the down reports.
We have indeed been growing client accounts for over 2 years now. We've managed thousands of accounts within that time, and we've had many, many happy clients. There have been multiple occasions that Instagram has had huge updates like the ones from June 4th, and more recently June 20th.
Things like this will always happen. Instagram is a constantly evolving platform, and we cannot predict the future of their updates. All we can do is adapt and do the best we can on our end to continue providing a high quality growth service for our clients.
If you are not prepared to take hits when the algorithm changes and continue to evolve, you are not likely to see the results you're looking to see from Instagram, and it might not be the right platform for your business.
To address your last paragraph, i'd like to highlight an excerpt from the email that we sent out today. "You can be sure that we are not here to take advantage of you, and if you experience down time with our service, we are more than happy to compensate you for that time."
And here is the entire email for others to read. We send out emails like this to stay transparent with our clients during times like these and to keep them updated. Most of our clients appreciate this.
Here's the full email that you referred to in your review, for others to see for themselves:
- EMAIL START -
"It's been a crazy month for Instagram.
From follow blocks, to their biggest ever, and most frequent outages to date.
About half of SocialFlight clients are currently affected by a temporary follow block.
We wanted to get in touch to let you know that we're very aware of the issue and we're working daily to learn more about this, as we always do anytime something like this happens.
This is not the same block as the June 4th block that expired on June 18-21 for most people.
This will always happen.
We've been growing client account for over 2 years now, and things like this have always happened and it's part of the game.
Instagram will always change as a platform and there will always be new standards.
Where it was once possible to follow thousands of people a day and gain a lot more followers, it now takes a lot more effort to continue growing at a viable rate.
Accounts have never been in danger during times like these. We'd like to remind you that we've never had a client's account banned throughout thousands of accounts and over 2 years.
Continue or quit?
Every time something like this happens, lots of people give up, and it leaves more room for the determined to keep pushing ahead of the crowd. You must persevere and adapt.
Thankfully, you have SocialFlight to do most of the heavy lifting here for you.
So you can kick your feet up, and just focus on continuing to put out great content.
You can be sure that we are not here to take advantage of you, and if you experience down time with our service, we are more than happy to compensate you for that time.
All other growth services are experiencing these exact same issues, we speak to them all daily within a closed community. We are also working together to solve these issues as fast as possible.
Happy to help.
Have questions, or need to vent a bit? We'd be happy to talk. Feel free to reply to this email with any questions or concerns."
- EMAIL END -
Feel free to email us at hello@socialflight.co, hop on our live chat available on the website, or schedule a phone call with us if you'd like to further discuss this, or if there's anything else we can do to help.
Best,
Jack
Socialflight has been great for my…
Socialflight has been great for my account, they got me set up within 24 hours unlike other companies i've tried, and i'm gaining like 50 to 70 followers per day. Most of them are super high quality too and within my niche. Will continue to stick with them for now!
May 31, 2019
Unprompted review
Reply from Socialflight
Thanks for leaving a review Karen! Glad you're enjoying the service. :)
They sold me fake followers and are not…
They sold me fake followers and are not accepting any refunds! They will hear from the Paypal trust team soon!!!!
March 20, 2019
Unprompted review
Reply from Socialflight
This seems to be a fake review or towards the wrong company. SocialFlight does not work with fake followers, we do process refunds, and we don't use Paypal to process payments.
*Edit* Upon review of this reviewers profile, they've done this to other Instagram marketing companies as well. Seems to be a competitor using shady business practices. That is not the way to build a legit business.
Best,
Jack
SocialFlight Team
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