Very helpful service in the store at Danseart Brussels. Deliver within the scheduled window with a company that kept me abreast of their progress. Great looking sofa. This is my second buy from this... See more
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Ordered the Paula sofa and it is way better then expected. Very good quality and is beautiful. The sofa arrived expertly packaged. Simple and neat. The transport company had an issue with the del... See more
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I ordered the sofa via the shop in Antwerp, everything went very smooth. There was an item from my order which was not available. Until I asked the customer service , nobody informed me if i prefer pa... See more
Company replied
I am very satisfied with the purchase of the Elis 3 module sofa from SOFACOMPANY. Build quality is really solid and the sofa is comfortable. The delivery company chosen by them is also really good and... See more
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Company details
About SOFACOMPANY België
Written by the company
SOFACOMPANY | Deens design voor altijd lage prijzen
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Contact info
Mechelsesteenweg 6, BE-2000, Antwerpen, Belgium
- +32 38 08 19 88
- info-be@sofacompany.com
- sofacompany.com/nl-be
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The sofa was fantastic but the delivery…
The sofa was fantastic but the delivery service was terrible, lack of communication and coordination, I had to pay for 2 more hours of electric lift and labor since they never notified me of the time with the necessary time and this caused me absolute discomfort
November 2, 2023
Reply from SOFACOMPANY België
Dear Maria,
Many thanks for the positive review and for the time and effort you have put into this.
We are glad to read that the product delivered is of good quality. Off course it is our number 1 priority to deliver high quality goods to our customers.
We apologize for the inconvenience you have experienced with the delivery. It is not the experience we want to provide. We will do our best to improve our communication to avoid unexpected situations like this. I will contact you to discuss the issue further.
We wish you a great day and lots of (seating) fun with your new addition!
Best regards,
Dorien - Team SOFACOMPANY
Super happy with our new sofa, but the delivery process was a disaster
Great customer experience at the Antwerp showroom, the staff really took their time to accompany us in our choice and was very accommodating. We are happy with our purchase, the pieces look great, of good quality, the sofa is comfortable and really changes our room for the better! The quality price ratio was also satisfactory.
I gave it only 4 stars because the delivery aspect taken care of by their contractor (49 euros charge on your bill, so this is not even included) was NOT good. The first link they sent to indicate when we would like to be delivered was broken, so the client service of SofaCompany had to step up and arrange the date of the delivery by email. Then, we waited the entire day at home from 7:00 am to 8:00 pm with no indication of the exact range they could come by (though they tell you the link gets updated the day before around 6pm to give you a 2 hour window, not true or simply not done). The page then said that the delivery failed because we weren't home, although no one tried to call us on the mobile number we provided or ring the door bell. We had to follow up ourselves and reschedule a new delivery date, the next day was not possible so it was the day after. Once again, the page did not get updated the evening before so we had no idea when the delivery staff would drop by. When they arrived, they took out the packages from the truck to the lobby of our building (my husband helping and carrying some packages as well), and although we had a lift, they did not bother bringing any package upstairs to our floor. The biggest package (the sofa) was not fitting, though we knew from the sofa dimension that all we had to do was to remove the sofa from the box, they did not bother to help us and remove the sofa from the box. They claimed that they were not allowed to do so. We had to take another 45 minutes on our day to do it ourselves and complete the delivery that we paid money for. And of course it perfectly fit the lift as we had expected.
SofaCompany offered an in-kind compensation for the annoyance of the delivery, which was appreciated. I truly hope they change delivery contractors who left a sour note to what would otherwise be a perfectly smooth and seamless transaction.
October 5, 2023
Reply from SOFACOMPANY België
Dear Charlotte,
Thank you for taking the time to share your experience with us.
We are absolutely delighted to hear that you are over the moon with your new sofa and that your visit to our Antwerp showroom was a positive one.
We sincerely apologize for the issues you encountered during the delivery process. Your experience certainly falls short of the service we aim to provide. It's disappointing to hear about the challenges you faced with scheduling, communication, and the delivery itself. Please know that we take your concerns seriously, and we are actively working to improve our delivery process to prevent such issues in the future.
We appreciate your understanding and patience, and we're glad to hear that you found our in-kind compensation to be a helpful resolution. We will certainly take your feedback regarding the delivery contractor into consideration as we continue to enhance our services.
Wishing you lots of comfortable moments with your sofa and a fantastic weekend!
Warm regards,
Keizy - Team SOFACOMPANY
Beautiful new shop in Brussels with a…
Beautiful new shop in Brussels with a very good service.
Delivery on time.
The sofa of good quality and easy to 'build'
A conseiller!
September 29, 2023
Reply from SOFACOMPANY België
Dear Gosia,
We extend our heartfelt thanks for your glowing review. 😊
Your satisfaction with our products, service, and quality truly warms our hearts. We couldn't be happier.
May your new chair bring you immense joy, and we wish you a splendid day ahead!
Warm regards,
Keizy - Team SOFACOMPANY
Vlotte levering en communicatie.
September 5, 2023
Reply from SOFACOMPANY België
Beste Julie,
Bedankt voor je korte maar krachtige review!
Fijn om te lezen dat je blij bent met onze diensten en de vlotte communicatie.
Geniet van je ROSE bank en nog een hele mooie dag gewenst!
Met vriendelijke groeten,
Dorien - Team SOFACOMPANY
Top,service .
July 31, 2023
Reply from SOFACOMPANY België
Beste Hich,
Hartelijk dank voor je beknopte en toch krachtige beoordeling!
We zijn verheugd te horen dat je tevreden bent over onze service.
Veel plezier met je HOLDER en nog een fijne dag toegewenst!
Met vriendelijke groeten,
Keizy - Team SOFACOMPANY
I love sofacompany
ordered my sofa in the showroom Antwerpen, great help and good advice; Sofa arrived within 2 weeks - love it - all around a very good experience
July 6, 2023
Unprompted review
Reply from SOFACOMPANY België
Dear Torsten,
Many thanks for the great review. 😊
We are happy to read that you are satisfied about our advice, service and overall quality. It surely brings a smile to our face.
Have fun with your LEONORA and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
Great sofa, nice services!
Great sofa, smooth and quick delivery, sympathetic people in the shop!
We orderer 2 pillows, the colour of them was not a good choice (from us) with the colour of the sofa and at the shop, they changed them without problem!
Thanks!
July 1, 2023
Unprompted review
Reply from SOFACOMPANY België
Dear Xavier,
Thank you so much for your positive review. 😊
We're thrilled to read that we succeeded in meeting your expectations. Your kind words have definitely put a smile on our faces.
Enjoy your new chair, and have a fantastic day!
Best regards,
Keizy - Team SOFACOMPANY
Quality goods and smooth delivery!
Love the quality of the furniture and the delivery process was smooth. Happy!
June 15, 2023
Reply from SOFACOMPANY België
Dear Bhesh,
Thank you for your review.
Good to see you are happy with your order, we hope you will enjoy your new furniture!
Have a great day!
Kind regards,
Karen - Team SOFACOMPANY
Great Quality
I am very satisfied with the purchase of the Elis 3 module sofa from SOFACOMPANY. Build quality is really solid and the sofa is comfortable. The delivery company chosen by them is also really good and makes the experience of receiving the package really nice. One small minus is that the sofa cover itself came with a lot of small post-processing particles and i had to manually remove them piece by piece, because the vaccum cleaner couldn't handle them. Overall I will recommend sofacompany to my friends.
June 18, 2023
Reply from SOFACOMPANY België
Hello Bogusz,
Many thanks for the positive review. 😊
We are very happy to read that you are satisfied about our products, delivery service and quality. It surely brings a smile to our face.
Sorry to hear about the particles, off course this is a mistake and should not come out of the bag. We will look into this and see if we canavoid this in the future.
Have fun with your new Ellis modular sofa and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
Overall a good experience
Overall a good experience: I visited the Antwerp showroom and staff were really friendly and helpful, and I managed to pick up some fabric samples and model cards. But unfortunately they didn’t have the sofa I was interested in in the store. I ordered it anyway and generally the experience was good (though it would be really great for the website to exist in English and/or French as well as Dutch). Delivery was good in that I could select the day I wanted and I was then given a 2 hour slot one day in advance, but in the end they came about 4 hours later than originally planned. The outer packaging of my sofa was damaged but luckily the sofa was in perfect condition. The delivery drivers were really friendly and went above and beyond to get the boxes up my narrow stairs to the second floor.
April 6, 2023
Reply from SOFACOMPANY België
Dear Christopher,
Thank you for your positive review!
We are happy to read that you are satisfied with SOFACOMPANY. 😊
We will contact you to hear where there are still areas of improvement for us so we can work towards the 5 stars.
FYI the website is also translated to FR or ENG, you can change the language on the bottom left of the website.
We hope you enjoy your new Madison sleeping bench!
Kind regards,
Dorien - Team SOFACOMPANY
fast, beautiful, and well priced
fast, beautiful, and reasonably priced. After two sofas and two chairs bought here, our favourite furniture shop.
January 30, 2023
Reply from SOFACOMPANY België
Dear Ivo,
Thank you for your kind review! We are very glad to be your favorite 😊 and are very happy to see you are so satisfied with your sofas and chairs!
Have a great day!
Best regards,
Karen - Team SOFACOMPANY
Efficient and friendly service
I was helped very quickly in the shop to choose my sofa and the delivery was efficient and timely. Very friendly both in the shop and by the delivery
February 2, 2023
Reply from SOFACOMPANY België
Dear Helen,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our service in the shop and afterwards. It brings a smile to our face.
Have fun with your Ellis and wishing you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
Super quick delivery and we love our…
Super quick delivery and we love our new Yoko chair and footstool!
November 30, 2022
Reply from SOFACOMPANY België
Dear Alexandra,
Thank you for your review. We are glad to see that you are happy with our fast delivery and our lovely products.
Have a great day!
Kind regards,
Linda -Team SOFACOMPANY
quick and beautiful
quickly delivered, beautiful design, solid quality. Both poef are not perfectly stable, we need to adjust something to the legs
January 1, 2023
Reply from SOFACOMPANY België
Dear Gabriela,
Thank you for your review. We are glad to see that you are happy with our design and the quality! I see you have had to adjust the legs of the poef, if you need any help with this please let us know. We are always happy to help!
Have a great day!
Kind regards,
Karen- Team SOFACOMPANY
Very comfortable sofa
Very comfortable sofa, nice material, easy to build, good precise delivery
December 15, 2022
Reply from SOFACOMPANY België
Dear Semeli,
Thank you for your kind review!
We wish you all the best and we hope you enjoy your new Leonora sofa.
Have a great day!
Kind regards,
Karen- Team SOFACOMPANY
Levering en communicatie was tip top in…
Levering en communicatie was tip top in orde. Zeer blij met mijn nieuwe sofa's.
January 2, 2023
Reply from SOFACOMPANY België
Beste Songul,
Bedankt voor je mooie review! 😍
Wat fijn om te horen dat je zo tevreden bent over onze communicatie, levering en natuurlijk je nieuwe items. Hier doen we het voor.
Wij wensen je veel plezier met de Astha's!
Met vriendelijke groet,
Linda- Team SOFACOMPANY
Top hulp door Kevin in SofaCompany…
Top hulp door Kevin in SofaCompany Antwerpen. Top levering sofa en poef.
December 28, 2022
Reply from SOFACOMPANY België
Beste Jelle,
Wat fijn om te lezen dat onze collega Kevin je zo fijn heeft kunnen helpen! Heel veel plezier gewenst van je nieuwe sofa en poef. Een hele fijne dag nog gewenst!
Met vriendelijke groet,
Nina - Team SOFACOMPANY
Very poor delivery service
Very poor delivery service. Even though Sofacompany said the couch will be delivered to the second floor, nevertheless they just dropped it on the ground floor and left.
December 20, 2022
Reply from SOFACOMPANY België
Dear Guoda,
Many thanks for the review!
We are very sad to read that the delivery didn't go as promised. Our sincerest apologies. We will contact you immediately about this complaint.
We wish you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
Great couch and great service
We initially ordered a couch which we realized would be too big for our living room. We were able to cancel the order when the couch was already scheduled to be delivered, which was great. We then ordered a different couch (Noa in beige) and absolutely love it. It's comfortable and looks great.
November 21, 2022
Reply from SOFACOMPANY België
Dear Nicola,
Thank you for writing this positive review. 😊
We are happy to read that you were helped easily when cancelling the couch and ordering a new one.
Have fun with your Noa and we wish you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
dangerous when your partner does your client facing...
Good contact with the company itself; but poor delivery service. You paid for delivery on the 3th floor... and they refuse to bring it up. The agreement was written on paper; I don't need 15 minutes of discussion with the delivery guys.
So Sofacompany, choose your partners (TNS Groen in this case) wisely, because this was a 4-star experience and they made it a 3-star experience.
November 25, 2022
Reply from SOFACOMPANY België
Dear Bas,
Many thanks for the review!
We are happy to read that you are so satisfied about SOFACOMPANY. We're very sorry to hear that the experience with the delivery company wasn't good at all. We will follow up on your experience with TSN Groen.
Have fun with your new Babette and wishing you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
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