Ease of use from start to finish.

Such an amazing experience with this company and I was apprehensive after some reviews. Selected 2 sofas about 2 and a half weeks ago and they were delivered today by the nicest couple of men . Sofas were well wrapped and better than I’d hoped for. They were carried up a tricky flight of stairs and placed in situ for us. The only slightly frustrating part was the initial selection of a date when ordering as that’s when I presumed they would arrive but that date just allows for a window of around 11 days so it was a bit frustrating as I’m impatient.
Overall I highly recommend the company and especially the delivery men, who were very friendly and professional. Great experience and we’re very happy with our lovely sofas.

The concept of sofalistic is great but there are some issues with the process
Firstly it took 3 attempts to get a sofa confirmed. The first 2 I decided on, both were old listings that were no longer available. Both were cancelled with in the stated 48 hours period.
On the 3rd attempt I messaged the seller first before purchasing and this was a success. The process from there was straight forward. Collection was done on the 1st April. I was kept up to date even over the bank holiday that I would get a delivery date with in the 5 days. On the Tues I got a call to confirm a delivery date. I picked Sunday 12th. As stated the delivery company rang to confirm my delivery slot would be between 9-12 pm on the Sunday.
However I waited in all day for the delivery and it has not arrived.
I would definitely say be patient with this site as it does appear that although the buying and selling process is straight forward, the reliance on a 3rd party delivery company is letting them down on delivering on time with no communication to inform customer of the delay. I have no idea when the next delivery spot will be.

As a seller my payment details as balance on my card was compromised when Isuspicions were raised and I decide to back out of the process to provid my date of birth, card number and then authorise a full balance payment which then ended up with unauthorised payments being taken from my account for various amounts leading to freezing online payments. So mislead by reviews.

First time using Sofalistic and I can honestly say we had a fantastic experience from beginning to end. Website is very user friendly and they guide you through each step. We were kept informed by email from listing our sofas to after sale and receiving our payment. It could not have gone better. Very professional from the point of pickup of our sofas to delivery to the recipient. Highly recommend and would definitely use again should the need arise.

After paying and listing a sofa I received a strange verification request involving providing all my debit card details and then asking for my bank balance. Alarm bells ring and I cancelled my card. This company either has unnerving and overbearing verification process or it has been hacked. I sent 2 emails to Sofalistic warning them about it and/or asking for clarification. A week later, I have had no response. This company is a mess when it comes to customer service/IT security. Avoid.

A really easy way to buy a good quality sofa at the fraction of the price it would cost new. The sofa I bought looked almost new and was delivered without any fuss to my address and into the room it was to be in. Can't fault this service and it's great to know I am helping to reduce waste too.

I received a sofa with sun damage on it and this was not listed in the advert. Trying to get hold of someone is a nightmare. I have emailed several times and heard nothing. There is no telephone number for them at all. Stay away from this company.

Would recommend but just expect it to take a while longer than what's actually on the website, I would say use the company but have patience (which I don't have)... Sorry 😐

I have sold a sofa through sofalistic and it got picked up on 25th March. Since then I have no update on the sell if it is already delivered or delayed. I have called customer care which is useless as it asks to leave a voice message but you dont get any call back. I have sent couple of emails to customer care but no response from them as well. It is so frustrating and I will never use this site to sell or buy sofa in future.

I have a problem with my selling, sent a ticket on 30.03 and another one on 4.04 and had no reply and support at all! It's 8.04 today

I’m really disappointed with my experience ordering from Sofalistic.

I paid around £130 for delivery, which I expected would come with a reliable and professional service. Initially, I was given a delivery window between March 27 and April 6, but my order has now been pushed back to April 11 with no proper explanation.

What’s even more frustrating is the complete lack of communication. I’ve tried calling multiple times, and no one answers or calls back. For a company charging this much for delivery, this is simply not acceptable.

At this point, I feel let down and would not recommend based on my experience so far. I hope they address this and improve their customer service.

Wow what can I say! My Daughter was thrilled with her leather sofa. It honestly looked new! Perfect description by Seller and it is beautiful! Very happy customer.

The communication from sofalistic was excellent, their timings were prompt and the staff who delivered the sofa were fantastic. The fact they offer delivery is amazing and makes the whole process so smooth.

Great service from start to finish, highly recommend

Absolutely fantastic, Was kept updated and sofa came with no problems and delivery men set up my corner sofa for me, Very friendly, I recommend buying from them, The seller was fast also and sofa came as described, Very very happy

Sofa that was delivered was exactly like the photos and as described. Very clean and very comfy despite being 11 years old! Saved some serious money compared to buying a new sofa, would HIGHLY recommend!

Good service

Hello. Just warning people

I had a message on sofalistic. Woman named Evie. Can I WhatsApp a video. I did. She said she paid for the sofa and sent me a PDF verification through WhatsApp to approve the sale

This is fraud!! Sofalistic will send a email to verify sale. Do not verify on any other platform

The number ended 0039

I also had a message from Sophia to verify using a link. Do not use the link. It is fraud

Stay safe everyone