We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure... See more
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Review summary
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Reviews shaping this summary
Went into Dreams/Sofatime in Coleraine looking for a new bed and mattress advice. The choice was somewhat bewildering. I needn't have worried. Melissa was on hands to assess my needs and ans... See more
We were recently in the Derry store where Dan helped us pick a corner sofa to suit our space. We were struggling to find a comfortable sofa we both loved especially with the tight dimensions we were w... See more
Fantastic experience ordering our new sofa. Tanya at the Newtownabbey store talked us through different options, not only for the sofa itself but payment and interest free options. She was very friend... See more
Company details
Written by the company
Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.
Contact info
6-16 Duncrue Crescent, BT3 9BW, Belfast, United Kingdom
- 028 9050 8300
- customer.care@sofatime.co.uk
- sofatime.co.uk
4.7
Excellent
385 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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First class Melissa!
Melissa was an absolute delight to speak to. She took her time to show us all the frames and mattresses within our budget. Her personality was infectious and her knowledge of the products was fantastic. 5 star service. Buy from Melissa! 😀
August 14, 2025
Unprompted review
Michael was very helpful and made us…
Michael was very helpful and made us feel very welcome in store and helped us choose the right sofa! Thank you Michael
August 10, 2025
Unprompted review
Caroline was very helpful and patient…
Caroline was very helpful and patient assisting us in buying our new sofa! Not pushy at all and let us have a good look around answering any questions we had. 10/10 service from Caroline. Thank you
August 10, 2025
Unprompted review
The customer service was Excellent. Especially Johnny was very helpful and deserves a pay rise in my opinion.
Excellent and the experience was so quick and staff was very helpful l especially Johnny at the Ballymena store.
August 9, 2025
Unprompted review
Monika was extremely helpful and…
Monika was extremely helpful and attentive. A very kind person to deal with and she provided great advice!
August 8, 2025
Unprompted review
Caroline was extremely friendly and…
Caroline was extremely friendly and helpful. Insightful about each product and was not pushy about particular products.
August 7, 2025
Unprompted review
Super friendly staff
Melissa was so incredibly helpful and friendly. We got a fantastic deal and are really happy with the whole experience.
August 5, 2025
Unprompted review
Jonny was Very helpful
Jonny was Very helpful, well educated on products. Great personality and customer service
August 5, 2025
Unprompted review
Jonny was very pleasant and…
Jonny was very pleasant and professional to deal with
August 5, 2025
Unprompted review
Lee from Derry store was very friendly…
Lee from Derry store was very friendly and approachable . Very informative regarding beds and allowed us to use sleep system to see a mattress that best suited us , we got a great deal today and are very happy with the service we received.
August 4, 2025
Unprompted review
I had great experience with dreams…
I had great experience with dreams customer service. Specially with Monika she is so patience with us and explain all the things very clearly
August 2, 2025
Unprompted review
Very helpful and explained everything…
Very helpful and explained everything very well. Very happy.
July 29, 2025
Unprompted review
Joe was helpful and efficient
Joe was helpful and efficient! Thank you!
July 28, 2025
Unprompted review
Great service
Great service. Visited the store in Crescent Link and was served by Aaron who was really knowledgeable and helpful. He took time to explain all the different options to get the best mattress for us.
July 27, 2025
Unprompted review
Matthew was so helpful
Matthew was so helpful, he matched us with a mattress and was so helpful in picking the right bed. Couldn’t fault the service.
July 27, 2025
Unprompted review
Service was excellent with Lee
July 26, 2025
Unprompted review
Caroline was a great help and her…
Caroline was a great help and her advice and patience was appreciated.
July 26, 2025
Unprompted review
A warm welcome as I came into the store and there was…
I came into the store and there was this welcome smile from this gentleman at the desk, from then I knew I was going to have a pleasant day. His name was Matthew, he greeted us and asked how he could help. We were looking for a double bed mattress & frame. He was exceptionally professional. He talked us through various options & payments and also did the sleep match with us and explained every detail. Wow I can say I have never been more impressed with the way he dealt with us!
And of course we went away with what we came for.
He is quite an exceptional sales officer!
July 24, 2025
Unprompted review
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