Sofatime Reviews 

385
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional knowledge, patience, and friendly approach, making the shopping process enjoyable and stress-free. People appreciate the personalized guidance and honest advice received, ensuring they find products that perfectly suit their needs and budget. The overall service is frequently described as excellent, with many praising the smooth user experience and the helpfulness of the team. However, some customers also noted significant issues with customer service, experiencing poor communication, unresponsiveness, and a lack of resolution for problems. There were instances where people reported receiving faulty products, including damaged or misrepresented items, and felt that their concerns were not adequately addressed by the company's support team.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and friendly... See more

Product

Consumers find product to be positive, with many expressing delight with their new sofas, beds, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting exceptional experiences... See more

User experience

People report positive experiences with user experience, often highlighting the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure... See more

Rated 5 out of 5 stars

Went into Dreams/Sofatime in Coleraine looking for a new bed and mattress advice. The choice was somewhat bewildering. I needn't have worried. Melissa was on hands to assess my needs and ans... See more

Rated 5 out of 5 stars

We were recently in the Derry store where Dan helped us pick a corner sofa to suit our space. We were struggling to find a comfortable sofa we both loved especially with the tight dimensions we were w... See more

Rated 5 out of 5 stars

Fantastic experience ordering our new sofa. Tanya at the Newtownabbey store talked us through different options, not only for the sofa itself but payment and interest free options. She was very friend... See more


Company details

  1. Sofa Store

Written by the company

Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

385 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(385)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Had the best experience with the team…

Had the best experience with the team at crescent link store in derry. Aarron and Matt was extremely helpful from the first trip to the store. Both myself and my husband was shown the beds and variety of mattresses throughout the store. But we ended up fallen in love with a tv bed and went for top of the range tempur mattress. The fact this mattress has such a great guarantee and 100 sleeps promise is what had sold it to us. So glad we have invested into the top quality bed here at Sofatime. There was no pressure or hard selling from the team here and where very welcoming and friendly anytime we have calling into store. Thanks again guys 10/10

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Lee was fantastic help

Lee was fantastic help! Took so much time to make sure we were happy with our choice and went over and above! Would definitely recommend Dreams, Crescent Link, Derry.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and knowledgeable

Lee welcomed us in and was very pleasant. He took us around the store, was friendly, and got us sorted quickly. What we thought was just going to be a quick browse turned into a really nice shopping experience. They had a machine that matched us to a number of beds and Lee was able to use it to get us to the perfect one.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Edward was fantastic

Edward was fantastic, introduced himself and offered us tea or coffee on arrival, then gave us space to browse and made the buying process very easy.

A real credit to your team.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Cathy was fabulous

Cathy was fabulous, so helpful and pleasant to talk to.
Knew her stuff and cared about what she was talking about.
Not pushy and very respectful and patient with my questions.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We were unsure of what mattress to get when we popped into dreams so we dropped by a couple times and Edward (Bangor N.I branch) was always a friendly face ready to greet us. He helped make the process so much easier with his recommendations and we can’t thank him enough! Ended up buying 3 mattresses and 2 bed frames and couldn’t be more pleased.

July 13, 2025
Unprompted review

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