Sofology - Doncaster Reviews 2,129

The whole experience was great, went into the Doncaster store and was greeted by Gary, he explained how the pricing structure worked and explained that most of the sofas came in a number of colours and designs.
It was the right amount of sales but without being pushy. He made the whole process easy from start to finish 🙃
Lovely bloke and I would definitely seek him out for future purchases.
Well done Gary and well done Sofology x

Excellent customer service.

We were greeted by sales assistant Arron, explained we were just having a look, he gave us time to wander freely around store with no hassle. Once we started to decide on a sofa, Aaron then gave us plenty of advice and options on purchasing and after care.
We found the store very relaxed and welcoming, the sales assistants not obviously following you around.

Pauline was amazing, no pressure. Helped us build exactly what we wanted. Great quality.

Very happy with the service and purchase.
Shaun was amazing with no pressure and very help full.

We were not pounced on and approached at the right time and very professionally. Thank you Tracey for helping make the experience easy.

Pauline who served me was excellent and extremely personable and professional. She gave me solid advice and a pleasure to deal with.

Gary B very helpful

Amazing experience in the Doncaster store today. Gary was very helpful and informative. Looking forward to receiving the sofa.

We just purchased two lazy boy sofas from the Doncaster branch, we were helped by Pauline, she made us feel welcome and at ease from the start, she was very knowledgeable about every sofa in the store and helped us buy the correct one we wanted.

Pauline was very helpful patient and knowledgable about the product would highly recommend her to others

Tracey was lovely and talked me through everything and was really patient with us. I’ve been to two different branches and all tje staff were lovely and not pushy at all and let you look at your own pace. Thank you so much for all your help!

The staff were extremely helpful and knowledgeable about the sofas. We were able to come in store, select the sofa we wanted with ease.

Went in to browse after looking at sofa's at 4 other retailers. Pauline spotted us as we entered and was very friendly + relaxed. She asked what we wanted and any restrictions/must haves. She showed us a sofa straight away which hit all our requirements perfectly. Pauline was very friendly, not pushy, left us alone to talk and browse when needed and very relaxed/patient and easy going when it came to the paperwork. Overall very enjoyable, relaxed experience, very friendly staff, Pauline was fantastic, would recommend to anyone go there first.

Gary explained everything in detail and made the buying process easy

Guy was nice and he needs a pay rise :) his friend who says someone else looks like him thanks for the free delivery who ever it was

Very helpful salesman. Didn't hassle me.but was there for advice when I needed him.

No hard sell. Very pleasant well mannered assistant. Very clear explanation of ordering process.

Haven't received order yet. But customer service was great. Aaron gave us lots of advice and information and gave us space to discuss when needed. We did visit twice. I would definitely recommend to friends and family.

We were shopping for our first sofa and wanted to browse, in other sofa shops we felt like the staff were following us. In sofology Pauline noticed us trying to figure out some sofas and popped up out of nowhere to help, she then let us browse without feeling stalked but was there when we needed advice. We found our dream sofa thanks to the help of Pauline who helped us personalise it to our taste. We didn’t feel like we had to purchase there and then and it was a very relaxed experience.