Softhands Reviews 

ordered a charger for my laptop online at weekend then noticed laptop was still under warrentee so send them email to not process order and refund payment. and within a couple hours and emails all done and money back in my bank account.

I ordered a particular adopter and another type arrived.

I asked how to return the wrong one they sent and when my ordered one would arrive and they asked me to send a picture. I sent a picture and heard nothing.
A real shame and I’m now £69 out of pocket.

Item was delivered promptly and was exactly what I needed.

Genuine Original Parts and Competitive Prices.

All the parts I have purchased have been brand new and genuine OEM. They arrive next day with major courier at a small extra cost.

Shocking experience… sourced from
their site the correct charger, paid £6 for next day delivery way passed their cut off point. DPD have not received charger from Soft Hands but essentially ready to deliver. Called CS and Sales no answer, unable to take call at this time.
Emailed chasing asking when to expect and refund delivery fee, no response. Emailed to cancel entire order as now over 24 hours after placing my order no response!
Order number 35095 please refund my order… thank you

Arrived promptly
Great pricing
Easy to navigate website

ordered a new charger for my chrome book a cheaper
one was received and not the one i ordered and paid for
have tried to contact them by email and phone but no answer or response
dont waste your money with these people

Response from Southands on trust pilot saying the charger i received was a more expensive one, i checked their website and they had sent me a cheaper one , Still no email response from them

Refund of £2.60 received from Softhands to cover the difference in price between the charger i ordered and the one received . Many thanks

Take money, no stock, bad comms.

** UPDATE FOLLOWING REPLY **

You didn't even contact me to say it wasn't arriving. There was an auto generated email buried somewhere saying order will not be fulfilled after taking the money. Just really poor. I provided the order number as you asked, via trustpilot, as you asked.

Excellent service and Comms. Wouldn't hesitate to use again.

The website was very clear, laptop charger easy to find and identify. Delivery was quick.

If I could give 6 stars, I would. Really great communication, the item is exactly as described and in great condition and the price was brilliant. Helped me out of hole in quick time. Thank you!

Good price, excellent packaging and speed. Good, assuring service

I purchased this LCD replacement because the listing showed the correct model number and matching photos for my original Acer Swift 3 screen. During the replacement process, the technician confirmed that the advertised item appeared incorrect based on the listing.
However, the LCD actually dispatched was different from the one shown on the seller’s website and was not the correct screen for my laptop model. As a result, the installation could not be completed.
I am now waiting to see how the seller’s customer service resolves the issue.

Ordered a specific laptop screen on 20/04/2026 (Order #31240), invoice listed it as LG-Philips LP156WF4(SL)(B3). What arrived was an Innolux N156HGE-LA1, different manufacturer, different model, different part number. Not what I paid for.

Emailed sales on 23/04/2026 to arrange a return under the Consumer Rights Act 2015 (s.11 — goods must match description; s.20 — full refund; s.20(8) — return postage on the seller for non-conforming goods). Polite, clear, well within the 30-day rejection window.
Three working days on, no response. No acknowledgement, no return label, nothing.
Will update this review if/when resolved. For now: be very careful what part number actually ships vs. what's invoiced, and budget time to chase a return.

Bought a replacement battery for my Dell latitude looking at the price. The battery arrived with the stated power of 68,005 mWh which is more than the original DELL battery. This should've been the first red flag. But no I thought I'll test it first and then review it. First couple of months all good, battery lasted forever. 3rd month, laptop did not bootup stating low battery even though it was plugged in!! Ok I thought its a one off and didnt think much. couple of days later, it did it again ! and this continued for over a month, every other day. After running the battery report, was shocked to see the full charge capacity was down to 25,202 mWh !! within 3 months !! so clearly the price is too god to be true, and the product us a what you pay for is what you get! if you want a long lasting battery then please avoid buying from Softhands.

Great product & prompt delivery
The PSU of one of our Dell laptops had to be replaced. Softhands provided us with an identical replacement at an excellent price delivered next day! We will be using this company as our first port of call for PSUs, keyboards and screens. Thank you for the wonderful service and product!

Ordered an official Lenovo charger for a Lenovo S340-14IWL as third party ones messed with the touch pad.

This worked perfectly and was delivered quickly.

Easy ordering process. Kept informed of order process at every stage. Arrived as planned.