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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of service and products, highlighting the impressive skill and talent of the staff. Many people noted the seamless and invisible repairs, even on delicate or complex items, and appreciated the quick turnaround times. The overall user experience, from sending items to receiving them back, is frequently described as easy and efficient. However, some customers were not happy with certain alterations, specifically mentioning issues with stitching visibility and fabric damage that rendered their items unwearable. A few other people also felt that the staff was unhelpful in resolving their concerns.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and high quality. Many... See more

Quality

Reviewers express high satisfaction with the quality of repairs and alterations. Many customers praise the... See more

Product

Customers consistently note positive experiences with product, particularly praising the quality of repairs... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of the user experience. Customers consistently praise the ease of use,... See more

Based on these reviews

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I needed a repair done on a pair of jeans but explained their turnaround time could be problematic. SoJo reassured me that they would endeavour to return my item sooner. They contacted me on a Sund... See more

Rated 5 out of 5 stars

Even working in the industry alongside them, I am constantly impressed by the talent here. I recently bought a gorgeous 1930s Savile Row vest that needed tailoring—a delicate task given the age of t... See more

Rated 5 out of 5 stars

Very cool nice talented people doing a great job. In a World of over promising and under delivering - SOJO bucks the trend. I am sure he's not unique with the organisation, but Eden did an amazin... See more


Company details

  1. Clothing Alteration Service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

400 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

More holes than a Swiss cheese.

There were so many holes in my treasured Barbour jumper I wasn’t sure of the outcome of repairing it, until it arrived back.
Inga, a star in my view, made them all disappear almost invisibly! Very pleased with the obvious care taken and turn-around time.

April 21, 2026
Unprompted review
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Rated 5 out of 5 stars

ONCE AGAIN..

Another excellent repair at a fair price. It's a brilliant service available to Londoners.

April 9, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Malcolm,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great service at Stratford

From going to the shop at Stratford and getting measured, to receiving the finished clothes back everything was excellent. Really great service. Thank you, Gianni.

April 13, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Andrew,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to the team in Stratford, and Gianni too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Brilliant service

Brilliant service! I bought a dress that was way too long for me (I’m 5’2) and requested it to be hemmed shorter. There was a lovely detail at the bottom that I didn’t want removed, and they listened carefully to my request. Delivery was quick, and I received tracking updates throughout. I also loved the thoughtfulness of the paper packaging. Amazing, and I would definitely recommend 🫶🌸

April 17, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Emily,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Brilliant care done on numerous tricky…

Brilliant care done on numerous tricky repairs of jumpers, jackets,.. barely visible, hugely impressive craftwork and also very reasonably priced

April 13, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Ian,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

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Rated 5 out of 5 stars

Outstanding tailoring – highly recommend

I’ve now used Sojo Tailors for the second time and will definitely be returning again. The quality of the work is excellent—professional, precise, and finished to a really high standard.

A special thank you to Marius, who did a fantastic job on my jeans. The fit is perfect and the attention to detail really shows.

Overall, a brilliant service and a great experience from start to finish. Highly recommend

April 2, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Wendy,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Marius too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Extremely quick turnaround and the…

Extremely quick turnaround and the requests i made were executed very well. i also appreciate that it was ironed (or steamed) before being sent back!

April 11, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Casey,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

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Rated 5 out of 5 stars

The company took care of me by Filie

The company took care of me by Filie, told her was travelling and needed it back on time. She made it happen!thanks sojo.

April 8, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Ireti,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Filiz too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

What an amazing service

What an amazing service. I was updated on my repair throughout. This service was very quick. My item is immaculate. Very pleased with this service.

April 10, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Jane,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Filiz did a great job with shortening…

Filiz did a great job with shortening my skirt. Really impressed with the service and turnaround time. I wasn’t sure which hem option to choose and the web chat was super helpful.

April 10, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Filiz too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Excellent service

I went to Sojo to have two holes repaired in some very expensive cashmere jumpers. The quality of the repairs excellent; completely invisible, you would never know there were holes there.

The price at £20 per was more than reasonable given the skill involved. Of course repairing cheap clothes for this price wouldn’t seem cost-effective, but this is highly skilled human labour.

Sojo‘s communication throughout was excellent.

The tailor who worked on my jumpers was Inga. Thankyou Inga, and thankyou Sojo. I hope Sojo is a growing success, I for one would love to see repair services become much more mainstream in the next few years as (hopefully!) more people get a conscience about clothes waste and fast fashion.

April 2, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Simon,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Inga too.

Kindly,
The SOJO Team ⭐

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Rated 3 out of 5 stars

Overall a very quick and easy service but not worth the cost

Overall a very quick and easy service. However, I was expecting the tiny hole in my trousers to be repaired and it appears that they have just stuck a tiny patch over it which isn’t even a complete colour match. When I turned the leg inside out the hole is still open on the other side. I sent it to SOJO as I thought they’d do a better job than me, I’m regretting it now as I could have done it myself and saved the money. I would have appreciated a message to say what they were going to do before they did it.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Passed by Sojo was so helpful today

Passed by Sojo was so helpful today, really appreciate their time and effort they put in. A huge thanks to Tasha and Jawad for just sorting out my day!!! 😊

April 8, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Zii,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Tasha and Jawad in Selfridges too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing job🫶

Thanks Ayla you’ve done an amazing job❤️

April 8, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Teresa,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Ayla too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

A new lease of life for my Levis

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to repair them. Great service. Easy to order and to post. Returned very quickly with great invisible repair that would have been beyond me.

March 4, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Becky,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

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Rated 5 out of 5 stars

The best alterations service I’ve found

The best alterations service I’ve found in London. I’ve used the in-store service in Selfridges several times and every time they have been excellent. The staff are friendly and professional and take time to measure up and make sure they know exactly what I want. The prices are fair (similar to other places) and the results are really excellent - virtually impossible to see where the alteration has been made and finished to an extremely high standard. I also love the in-store option because it has great opening times, measures up there and then, and is much less faff than posting. Thanks to Ayle for such a great job of my latest alteration.

April 6, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to the Selfridges staff and Ayla too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Once again SOJO did a great job in…

Once again SOJO did a great job in replacing a skirt waistband that had stretched. It was a favourite garment that can now be worn again. The service was efficient and the turn around time was great.

March 25, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Anne,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Quick turnaround and beautifully sewn…

Quick turnaround and beautifully sewn by Ayle.
Thank you !

April 3, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Alison,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla too.

Kindly,
The SOJO Team ⭐

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