While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of service and products, highlighting the impressive skill and talent of the staff. Many people noted the seamless and invisible repairs, even on delicate or complex items, and appreciated the quick turnaround times. The overall user experience, from sending items to receiving them back, is frequently described as easy and efficient. However, some customers were not happy with certain alterations, specifically mentioning issues with stitching visibility and fabric damage that rendered their items unwearable. A few other people also felt that the staff was unhelpful in resolving their concerns.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and high quality. Many... See more

Quality

Reviewers express high satisfaction with the quality of repairs and alterations. Many customers praise the... See more

Product

Customers consistently note positive experiences with product, particularly praising the quality of repairs... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of the user experience. Customers consistently praise the ease of use,... See more

Based on these reviews

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I needed a repair done on a pair of jeans but explained their turnaround time could be problematic. SoJo reassured me that they would endeavour to return my item sooner. They contacted me on a Sund... See more

Rated 5 out of 5 stars

Even working in the industry alongside them, I am constantly impressed by the talent here. I recently bought a gorgeous 1930s Savile Row vest that needed tailoring—a delicate task given the age of t... See more

Rated 5 out of 5 stars

Very cool nice talented people doing a great job. In a World of over promising and under delivering - SOJO bucks the trend. I am sure he's not unique with the organisation, but Eden did an amazin... See more


Company details

  1. Clothing Alteration Service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Almost invisible

Almost invisible darning of the elbows on one of my favourite sweaters. Big thank you to Ingia for her expertise and care.

December 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great work and customer service

Tailors did an exec job with all 3 pieces I submitted for altercation. The dress in particular involved extra steps and getting fitted in the store ensure not only that it was shortened but also expanded around the midsection which wasn’t easy given the differences in fabric. They found a close match and the completed the work seamlessly. Customer service team were very communicative and gave me options to ensure the garments were executed to my liking.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Faye invisibly mending a heavy cashmere…

Faye invisibly mending a heavy cashmere cardigan. 2 big moth holes at the front were brilliantly repaired. Very quick service and I thought very reasonable given that I really couldn’t wear it before. Thank you. 🙏

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant and quick service

Brilliant and quick service, for a very reasonable price! I sent off two pairs of jeans that had worn away at the middle (trustpilot won't let me write cr0tch), and had holes of varying sizes. Sojo's tailor repaired both and had them back to me within a week, all for 2/3 the price of one new (inexpensive) pair.

December 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent quality

Work was done quickly and at excellent quality - totally delighted. Easy process to specify alteration, send and receive item

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

First time visiting SOJO in Stratford…

First time visiting SOJO in Stratford Westfield and had a really great experience. Customer service was friendly, professional and worked hard to get me the best price on my garments to be fixed. I was expecting a 7-day turnaround, possibly more due to Christmas, but my garments were ready just over 2 days later! Really pleased with the quality of the work done.

December 18, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Recommended SOJO by a friend

I was recommended SOJO by a friend to fix the zip on my Holland & Cooper jacket. The job they did do looks good and so far works well.

Unfortunately it took longer than hoped as they couldn’t source the right colour zip for me so I was without a winter jacket for some weeks. Not ideal. Hence the 4 not 5 stars.

I will say their customer service were good and kept me informed at all times and constantly gave me options though, which I appreciated.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Sent in my Nanushka coat as recommended…

Sent in my Nanushka coat as recommended by the brand as the PVC was starting to tear, risking the coat to be redundant. Sent it in, it was done in a matter of days and have just received it - beautiful work I have to say! Looks good as new and will get a few more years out of it yet.

December 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Awesome that this exists

Awesome that this exists, and delivered really well. More please!

Experience was straightforward, costs clear up front, and item repaired quicker than expected.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, friendly staff did initial diagnosis, and provided a quote (that was in line with the website estimates). Job completed inside the agreed deadline. Very good job, a well loved pair of Jeans avoids the bin!! Very happy

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Jawad the tailor did an excellent job

I had a pair of leather trousers in my wardrobe u worn for five years as they were too long and I could find a good tailor to shorten them. I stumble upon Sojo in the Westfield Shopping Centre in Shepherds Bush and talk to a representative and decide to give them a go. They sent my trousers to the workshop for tailoring, got them back and I could t have been more happier. Jawad, the tailor who worked on my trousers did an AMAZING job. I wouldn’t have known they were shortened and the fit is absolutely perfect. I will definitely be using the services again.

November 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Friendly staff, great service, and repairs that will keep my favourite clothes going for years to come!

December 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look