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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of service and products, highlighting the impressive skill and talent of the staff. Many people noted the seamless and invisible repairs, even on delicate or complex items, and appreciated the quick turnaround times. The overall user experience, from sending items to receiving them back, is frequently described as easy and efficient. However, some customers were not happy with certain alterations, specifically mentioning issues with stitching visibility and fabric damage that rendered their items unwearable. A few other people also felt that the staff was unhelpful in resolving their concerns.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and high quality. Many... See more

Quality

Reviewers express high satisfaction with the quality of repairs and alterations. Many customers praise the... See more

Product

Customers consistently note positive experiences with product, particularly praising the quality of repairs... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of the user experience. Customers consistently praise the ease of use,... See more

Based on these reviews

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I needed a repair done on a pair of jeans but explained their turnaround time could be problematic. SoJo reassured me that they would endeavour to return my item sooner. They contacted me on a Sund... See more

Rated 5 out of 5 stars

Even working in the industry alongside them, I am constantly impressed by the talent here. I recently bought a gorgeous 1930s Savile Row vest that needed tailoring—a delicate task given the age of t... See more

Rated 5 out of 5 stars

Very cool nice talented people doing a great job. In a World of over promising and under delivering - SOJO bucks the trend. I am sure he's not unique with the organisation, but Eden did an amazin... See more


Company details

  1. Clothing Alteration Service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

400 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing service

Amazing service, Lucia was great, Royal Mail service great. Coat returned within 4 days from me sending it - would highly recommend their services - thanks so much 🥇

December 13, 2025
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Rated 5 out of 5 stars

LOVE SOJO!

I've used SOJO since their early years and every single time I'm so happy with their work! I just had the waist of a pair of flowy trousers taken in, and I can't even see where they made the alteration--they're that good! Ayla did my alteration this time, and I can't say enough good things. Will always use SOJO over my much more expensive high street tailor!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Masters of their craft: Incredible work by Nacho and Curtis

Even working in the industry alongside them, I am constantly impressed by the talent here. I recently bought a gorgeous 1930s Savile Row vest that needed tailoring—a delicate task given the age of the cloth.

Nacho provided a flawless fitting experience, identifying exactly what needed to be done to preserve the silhouette. Curtis executed the alterations with incredible skill. The vest now fits perfectly and looks untouched. It is a privilege to wear their work. Highly recommended for anyone seeking true bespoke standards.

December 12, 2025
Unprompted review
Rated 4 out of 5 stars

Client experience at westfield

Service at Westfield Stratford was excellent. Communications were clear and service was provided as stated.
From a customer perspective please note, that the in person experience is more favourable than the online experience. There is fitting available at the Stratford location, but this is limited. Please also note that costs do very for different dress styles and if you want a fast service there is also an additional charge.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Jawad is the GOAT (Greatest of All Time)

Jawad is the GOAT (Greatest of All Time) he did my stuff (2 trousers waist from 36in to 34.5in) in the same day and pick up next day.

It was due to me going to Paris later in the week and needed it done by Thursday but he did it with in 12 hours.

December 10, 2025
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Rated 5 out of 5 stars

I have a wonderful experience with…

I have a wonderful experience with SOJO. Jawad was incredibly professional and assured me he would be able to adjust my trousers. He has done such a wonderful job, I 100% recommend and will return in the future when the need arises. Thank you so much

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service …

Sent in a Paul Smith multi stripe long sleeved polo which had a few holes in (presumably from moths) wasn’t expecting too much just hoped they could be disguised but wow I have to say I’m blown away by the attention to detail to match the yarn and deliver an almost perfect repair rendering garment fully wearable again - Inca was the tailor and all I can say is she is positively an expert - thank you so so much for saving a very expensive top which I’ll be able to continue to wear

December 6, 2025
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Rated 5 out of 5 stars

Using Sojo was super easy

Using Sojo was super easy. The lady at the Selfridge's counter pinned my outfits and helped me decide on the best length etc. She also showed me how my MaxMara coat (which I'd bought a size too big) could be made to fit my shoulders with a £40 alteration. It was an expensive coat and I was nervous about how it might turn out, but when everything arrived in the post just three days later, it was all perfect. My tailor (Ayla) had done such a professional job, you would never know the clothes had been altered. But everything fitted perfectly and all those little tweaks made the biggest difference. Sojo is my go-to for any pieces that need attention. Great service and excellent alterations!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Had a cr0tch repair done

Had a cr0tch repair done. Was fully expecting for just the hole to be repaired. The tailor added two fabric panels in the area and reinforced stitched them. Thank you Filiz for the amazing job. Hope the repair lasts me a while!

December 3, 2025
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Rated 5 out of 5 stars

SOJO at Selfridge's

I've used SOJO at Selfridge's four times for alterations. Not all were straightforward, so it was great to have someone helping with measuring and an opinion. They were all perfect.

I've also used the embroidery service to customise an piece for an event, and it looks great.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent repairs: definitely recommend

Excellent re-lining of a much loved leather jacket. Plenty of interactions through Zoom to get my needs absolutely correct before starting any work. Polite, friendly customer relations. Would definitely recommend them.

November 30, 2025
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Rated 5 out of 5 stars

Sojo repair.

This is the first time I’ve used Sojo and I was not disappointed. I sent one of my favourite dresses off as the faux leather neckline was delaminating and needed to be completely replaced. LANA did an amazing job and it literally looks like new! Easy service to manage and a swift turnaround-so thank you Lana-you’ve brightened up this wet Saturday for me 😊.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great job, swift turnaround

I was nervous about sending off brand new expensive jeans. Felt like taking a risk, what if it turns out badly. But very happy, you'd never know they'd been altered but fit so much better and still retaining the intended finish and silhouettes. Thanks Filiz

November 29, 2025
Unprompted review

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