Solace Health Reviews 

766
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advocates for their exceptional helpfulness, knowledge, and caring approach, effectively navigating complex situations and cutting through bureaucracy. Many people appreciate the valuable information and support provided, leading to a positive user experience where they feel heard and well-supported. However, some customers also noted issues with communication and advocate performance. Some people experienced problems with the phone system, including disconnections or inability to call back, and reported not receiving expected follow-ups. A few others felt their assigned advocate was not proactive, did not perform necessary tasks, or failed to fulfill promises.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many expressing appreciation for their helpfulness, care,... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the helpfulness and... See more

Service

People report positive experiences with the service, often highlighting the helpfulness of advocates in... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers praising the proactive and helpful... See more

User experience

Customers report positive experiences with user experience, with many expressing satisfaction and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My case gets more complicated every single day. The wait for proper imaging and the injuries I'm left with mean my case isn't being treated. Complicated insurance policies and delayed payments are par... See more

Company replied

Rated 5 out of 5 stars

Debra is extremely helpful and knowledgeable. I wish I would’ve found this site sooner. Without even being there she has caught dangerous problems with our mom’s care and taken steps to get them cor... See more

Company replied

Rated 5 out of 5 stars

I was assigned an advocate who didn't inspire my confidence. When I requested another, I was assigned a very knowledgeable and well-spoken nurse who has navigated my confusion and worries admirably. H... See more

Company replied

Rated 5 out of 5 stars

I was amazed to find that Solace Health was a no cost company that works with Medicare to help seniors like me. They worked with my physician and pharmacy to get low cost Zepbound (Trizepatide) GLP-1... See more

Company replied


Company details

  1. #27 of 41 best companies in Health Consultant
  2. #18 of 23 best companies in Health Insurance Agency
  3. #85 of 117 best companies in Insurance Agency
  4. #17 of 57 best companies in Internet Marketing Service
  5. #19 of 21 best companies in Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

766 reviews

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4.5

All reviews

(766)

759 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Elaine is amazing and very helpful

Elaine is amazing and very helpful. ❤️❤️

August 4, 2026
Solace Health logo

Reply from Solace Health

It's wonderful to hear that you had such a positive experience. We are so glad that our team member was able to provide you with amazing and helpful assistance.

Rated 5 out of 5 stars

Love my patient advocate help! Jill

This is Pam Haleys review. Im not sure why my husbands name is on here! Jill Galombeck has made calls for me and has helped me with my medical needs!
Shes not pushy at all and like so many others that call you and just become petty she is not that way. She schedules our calls and if I need her for anything else, I'll text her.

July 28, 2026
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Reply from Solace Health

We're so glad to hear about your positive experience and appreciate you sharing how helpful our team member has been with your medical needs. We value your feedback!

Rated 5 out of 5 stars

Monica has demonstrated a sincere interest

Monica has demonstrated a sincere interest is helping me navigate the complexity and confusion surrounding my healthcare needs. I now feel secure that I have someone who is interested in me and my welfare.

August 4, 2026
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Reply from Solace Health

We are so pleased to hear that our team member has been able to provide such dedicated support and help you navigate your healthcare needs. It's wonderful to know you feel secure and well-cared for.

Rated 5 out of 5 stars

All good where it counts

All good where it counts. Appreciate the support. Thanks!

August 2, 2026
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Reply from Solace Health

We're truly happy to hear that we met your expectations and appreciate your kind words. Thank you for your support!

Rated 5 out of 5 stars

Melissa is so friendly and helpful

Melissa is so friendly and helpful. She has done so much helping me find new doctors and places I can put my husband so I can have some down time to take care of myself. So thankful for her. Wished I had done it sooner.

August 4, 2026
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Reply from Solace Health

We are so happy to hear about the wonderful support you received. It's truly rewarding to know we could help you find the resources you needed.

Rated 5 out of 5 stars

The RN is top notch

The RN seemed quite intelligent, was organized and communicated well with me and my physicians offices.
As a retired RN case manager I was quite impressed with how thorough she was in looking at ways to provide me with medication my insurance company did not have on the formulary.

August 4, 2026
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Reply from Solace Health

We are so pleased to hear about your positive experience and that our team member provided such thorough and intelligent support. It's wonderful to know her efforts made a difference with your medication needs.

Rated 5 out of 5 stars

I really like Jennifer and we get along…

I really like Jennifer and we get along well. She is easy to talk to and sometimes I feel like I am jabber jaws.

July 28, 2026
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Reply from Solace Health

We're so glad you connect well with our team! We appreciate your kind words.

Rated 5 out of 5 stars

My advocate Leisha is absolutely…

My advocate Leisha is absolutely fantastic she takes care of so much for me and always has a great attitude when we are discussing things

July 28, 2026
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Reply from Solace Health

We are so happy to hear about your positive experience with your advocate! We appreciate your kind words and are glad they are taking such great care of you.

Rated 5 out of 5 stars

It helps to have someone to guide me…

It helps to have someone to guide me through all that’s going on. I’m just greatfulbto have someone that calls to see if I need anything. Or how I’m doing. An helps me where I don’t understand.

July 28, 2026
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Reply from Solace Health

We're so glad to hear our support has been helpful and that we've been able to provide the guidance you need. We appreciate your kind words!

Rated 1 out of 5 stars

Just wait when you least expect it…

Just wait when you least expect it after months of coverage you will be billed. They will tell your previous bills were forgiven so you were never notified but now you have to pay each month and every month thereafter you will have to literally beg for loan forgiveness or pay up.

August 3, 2026
Unprompted review
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Reply from Solace Health

Hi Susan, we are so sorry, that is a confusing and frustrating way to find out about charges, and that is not the transparency we want for our patients. We understand how frustrating and honestly exhausting that must have felt. Your file has been inactivated so you won't see any further charges, and we won't be billing you for August. Please know the door is always open here, whenever you're ready, just reach out and we'll pick things right back up with you. Thank you for your patience while we worked through this 💚

Rated 1 out of 5 stars

Get ready to be billed

Get ready to be billed. They will give you no billing estimates. They will say they take your insurance. They will say you are covered. They may take some insurance but they will bill you the rest. In the beginning they will forgive the amount they can’t collect co-pays etc and not tell you this is happening so you will not get a bill for a few months. Then they will bill you out of nowhere. They will tell you they forgive most copays and they may but you will have to get on your knees and beg each month for forgiveness. Like a member of a cult not a patient. I think the “forgiveness” is actually a business model where they can immediately write off the debt or collect it depending on whimsy and caprice.

July 7, 2026
Unprompted review
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Reply from Solace Health

Hi Blue, we are so sorry, no one should have to guess what they owe or feel like they're begging for clarity on their own bill. That is not okay and not how we want our patients to feel. We have requested more information so our team can look into your account and get this in front of the right people 💚

Rated 5 out of 5 stars

Solace advocates, get the job done.

My experience with my solace advocate, Nina has been a true blessing. She's always there for me when the nursing facility in temporarily at doesn't do what there supposed to do, she helped with neglect, medication mess ups, board certified pain management, appointments and now helping me with allot of calls during my transition out of this nursing facility.. my advocate gets the job done when it comes to my issues as a paraplegic temporarily stuck in a nursing facility. I've never had help like this and I've been wheelchair bound since 1986 40 plus years. She's on the ball, fast at getting issued resolved and some. I thank her from the bottom of my heart and I thanks solace for what they can provide. The best advocates thru Medicare. Awesome, thanks very much. RMS

January 24, 2026
Unprompted review
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Reply from Solace Health

We are so incredibly happy to hear about your positive experience and the invaluable support you've received. It truly warms us to know that our advocate has made such a significant difference in your life, especially during a challenging time. We are committed to providing exceptional assistance, and your feedback reinforces our dedication to helping individuals navigate complex situations. Thank you for sharing your heartfelt appreciation; it means a great deal to our team.

Rated 5 out of 5 stars

Exceptional assistance and…

Exceptional assistance and understanding of my situation

July 28, 2026
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Reply from Solace Health

Thank you for your wonderful review! We are so pleased to hear that we were able to provide you with exceptional assistance and understanding during your situation.

Rated 5 out of 5 stars

Ashlei continues to be very helpful

Ashlei continues to be very helpful. She's always gone that extra mile. She's a KEEPER!

July 27, 2026
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Reply from Solace Health

We're so happy to hear Ashlei provided such exceptional service and went the extra mile for you! We truly appreciate your kind words.

Rated 5 out of 5 stars

She works very hard to make sure I have…

She works very hard to make sure I have anything I need. Fun to talk to. Just love her

August 4, 2026
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Reply from Solace Health

We're so happy to hear that your advocate is working hard to ensure you have everything you need and that you enjoy your conversations with them. Thank you for sharing your positive experience!

Rated 1 out of 5 stars

No one ever shows up for the intake appointment

Scheduled an intake appointment FIVE times. Every time it would tell me to keep waiting for 15 minutes until an hour after my appointment and then it would cancel my appointment saying the provider was unable. Have wasted over 5 hours trying to do an intake appointment. Don't waste your time , they don't actually have any plans to see you at your appointment time

August 5, 2026
Unprompted review
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Reply from Solace Health

Hi there, we are so sorry, five attempts and hours of waiting with no actual appointment happening is completely unacceptable and not the experience we want for anyone trying to get started with us. We have requested more information so our team can look into what happened and get this in front of the right people 💚

Rated 5 out of 5 stars

I never had a problem actually I got…

I never had a problem actually I got the help I needed my girl is very kind to me

August 5, 2026
Unprompted review
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Reply from Solace Health

We are so glad to hear that you received the help you needed and that our team member was kind to you. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

The experience a customer has with…

The experience a customer has with Solace it depends exclusively from the advocate individual the company hired. Those are the ones who can bring the good and bad experiences; in my case I got the best advocate of Solace so, I have nothing but good experiences with Solace

August 4, 2026
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Reply from Solace Health

We're so happy to hear that our advocate provided you with such a positive experience! We truly value your feedback and appreciate you sharing this with us.

Rated 5 out of 5 stars

Solace is a GREAT company for advocacy!

I appreciate all the work my advocate has done for me! He has made calls I didn't have time for, found out information for me that I needed bad. Has kept up with me to make sure I didn't have anything I needed to be done at the time.

July 26, 2026
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Reply from Solace Health

We're so glad to hear about the excellent support you've received from your advocate! It's wonderful to know they've been so proactive in assisting you and keeping you informed.

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