SoleCup Reviews 505

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent design. Many appreciate the fast delivery service and the careful packaging of their orders. People also highlight the effectiveness of the products in keeping drinks hot or cold, and the ease of cleaning. However, some customers mentioned that the coffee in their travel mugs did not stay hot for as long as expected, sometimes cooling within 30 minutes. A few reviewers also expressed minor concerns about the lid design, specifically regarding the steam relief valve and the lack of an audible "click" when closing, leading to a feeling of insecurity about potential leaks.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often praising its quality, design, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick dispatch and... See more

Based on these reviews

Rated 5 out of 5 stars

What a super small company - always able to help…I needed a replacement lid for a bottle & they were happy to send one out free of charge. Also a replacement seal for an original sole cup & again in... See more

Rated 5 out of 5 stars

Beautiful Cups I bought the original large and small - with interchangeable lids and silicone sleeves. They are great for me Tea, Coffee and hot Chocolate. Fast delivery great 3rd item free offer a... See more

Rated 5 out of 5 stars

I love my SoleCups! Easy to keep clean, 530ml of tea is enough to survive couple hours, infuser is perfect size, siliconband make easier to hold the cup and of course, cups comes with my favorite colo... See more

Rated 5 out of 5 stars

Customer care and engagement is excellent. Plus I was pleasantly surprised with additional accessories I wasn’t expecting at all! 😃 Also my thoughts were that the bottle which was free would be ba... See more


Company details

  1. Store
  2. Chinaware Store
  3. Coffee Shop
  4. Countertop Store
  5. Tea Store
  6. Wholesaler

Written by the company

SoleCup is a Birmingham based family run company focused on creating long-life alternatives to disposable items. We’re on a mission to reduce waste and improve taste for coffee, tea and smoothie drinkers. Our eco-focused company has grown out of a love for good coffee and the simple idea that using less and caring for the environment are the basics of a sustainable lifestyle. We want you to know we are passionate about reducing the use of disposable cups and single use plastics and we encourage a refuse, reduce, reuse and recycle philosophy. We have carried this philosophy into products we have added to the range and ensure all packaging is either recyclable or bio-degradable.


Contact info

4.8

Excellent

TrustScore 5 out of 5

505 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I recently contacted SoleCup as I had…

I recently contacted SoleCup as I had an issue with a product I ordered from them. Paul replied promptly and offered some helpful tips and also offered to send me a replacement product free of charge.

Great service from SoleCup!

July 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Well packaged in fully recyclable…

Well packaged in fully recyclable packaging. Cup is really lovely to hold- strong and sturdy, without being too heavy. Enjoy using the sippy side and the straw. Took me a while to work out the lid unscrews. Very pleased with this purchase- it will be mostly staying on my desk at work. Thinking of buying another for at home!

June 26, 2025
Rated 4 out of 5 stars

Very impressed with a quick despatch

Very impressed with a quick despatch, the 2 x 12oz cups arrived well packed for journey to us! The cup feels nice in your hands. We bought two to replace ageing keepcups, and we selected glass as we don’t enjoy tea when it is made in a metal or plastic cup (3rd world problems I know!!). Solecup keeps the heat well and you cannot taste any of the components (lid or glass cup) with a herbal tea. Made a black coffee in mine, washed it out and then made a herbal tea and there was no residual coffee taste. Our old keepcups had lost their lockable bit to stop it from spilling so we thought we’d try a different design. The screw on cap with a silicon seal feels more substantial than our last cups. I have rated them 4 star as the only thing that bugs me is when you drink from lid the round bit on the lid feels like it is in the way. If it was a semi circle or if there was just a bit more room then 5 stars definitely!

May 26, 2025
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Rated 5 out of 5 stars

SoleCup

Love the cups just the right size (30oz). Keeps drinks cold for ages. Customer services are great too very helpful.

April 20, 2025
Rated 5 out of 5 stars

Brilliant cup

Brilliant cup, doesn’t spill unless the straw is in (then only leaks out of the straw and a tiny bit around it) insulates cold drinks very well for a long time.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Love it!

Speedy delivery and awesome product. Love my solecup! Thank you guys!!

April 5, 2025
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Rated 5 out of 5 stars

Lovely cups

Lovely cups. Quick delivery. The cups are well made and are brilliant for loose leaf tea. I love them so much I got one as a gift, too!

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Cups great delivery & service

Beautiful Cups I bought the original large and small - with interchangeable lids and silicone sleeves. They are great for me Tea, Coffee and hot
Chocolate. Fast delivery great 3rd item free offer and a bonus set of steel
Straws as a surprise! Very happy would love a neoprene sleeve to help retain more heat if possible.

March 30, 2025
Rated 4 out of 5 stars

Great Quality Sturdy Cup

Bought a sole cup last week and have tried it since. A good quality study product really liked it. Using it since and generally quite happy with the product.

Two requests:
1. Make the top closure completely sealed so one doesn’t need to care about spills.
2. The glass gets too hot to hold as I like my tea hot, a wider rubber would be amazing.

March 23, 2025
Rated 5 out of 5 stars

I've had a solecup for around 4 years…

I've had a solecup for around 4 years and recently dropped it and broke the main glass body. I was absolutely gutted but when I looked on the website, I saw that you could buy individual items at replacements. All I need was the glass body so I saved the cork holder, lid and tea infuser. It arrived quickly and in safe but still sustainable packaging. If I'm less clumsy hopefully I'll have it for many years to come! I use it every day for coffee and use the tea infuser to brew it on the go, they're a really good and truly sustainability-focused company.

March 18, 2025
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Rated 4 out of 5 stars

Overall happy with the purchase, but it's not hermetically sealed

I bought 3 sole cups as gifts. I am pleased with the colours, tea strainer embedded in the lid and that liquids stay hotter for longer (especially with the lid on). I am a bit disappointed in the lid design because the plug for the mouth opening is dripping if not held straight up so I can't carry it in by bag. Another inconvenience I've not anticipated, tea takes a long time to brew - approx 1h for my herbal teas. Although not the cup's fault, it's something to be mindful of.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing find

The item was amazing, its design is fantastic and the colours you can pick from is great. I'm now able to drink fresh tea everyday and not having the fuss of tea leave falling in to the bottom of the cup and drinking them.

March 1, 2025
Unprompted review

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