The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered Hepa filters online for my Meaco Arete 12L dehumidifier. Kyle of Solenco then gave me a call to ask which model I have, as my oder was for an older model. They immediately cancelled my inc... See more
Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... See more
Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue. Also bought the automat... See more
Company details
Written by the company
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Contact info
South Africa
- solencostore.com
4.8
Excellent
679 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and a great product!
June 2, 2026
Advertisement
I’m very happy with the Mill heating…
I’m very happy with the Mill heating panel, and the order was processed quickly and without any issues.
April 21, 2026
Just a great user experience
Just a great user experience! Quick to buy and great delivery.
June 2, 2026
Kyle made my life a lot easier
Kyle made my life a lot easier, when I wanted to exchange what I bought for bigger units.
The online experience is very good and everyone very friendly and helpful.
All in all a win.
May 15, 2026
Advertisement
Excellent service delivery and…
Excellent service delivery and better-quality products
June 4, 2026
Unprompted review
Good service and a high quality product
The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have difficulty connecting to the device via blue tooth, but will follow up on that.
May 28, 2026
Great Product and Delivery
Great Product and Delivery. Communication on delivery status could improve.
May 25, 2026
Advertisement
An incorrect unit was delivered but…
An incorrect unit was delivered but rectified immediately. Corrected unit delivered the next day. Totally appreciated the quick response from friendly and helpful staff.
Arete 2 20 L dehumidifier.. this unit is amazing. Second one purchased.😃
May 22, 2026
Legee 669 repair/ service
We sent our Legee 669 to Solenco for repair/maintenance. In the end only maintenace was necessary which was done cost effectively. The turn around time was also quick. The service we received was excellent. Keep the service up.
May 8, 2026
Immediate confirmation of order
Immediate confirmation of order. Delivered the next day in excellent condition. Very smart product. Happy customer.
May 20, 2026
Advertisement
Smooth sailing
Product advice. Buying was a breeze. Progress reports top notch. Product great.
May 14, 2026
The order was quickly
The order was quickly, accurately processed and delivered. Impressive service!
May 13, 2026
Awesom experience
Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue.
Also bought the automatic pump and had some minor issues with the installation thereof. Solenco was quick to provide technical support and the issue was resolved.
May 12, 2026
Incredibly easy store experience
Incredibly easy store experience, super fast delivery and the de-humidifier is excellent.
May 13, 2026
Advertisement
Easy ordering process and fast…
Easy ordering process and fast delivery. Excellent experience
April 30, 2026
Unbelievably quick delivery
April 30, 2026
Prompt delivery
May 11, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.