Soliscloud Reviews 

I live in UK - Customer Services are a joke - couldnt find a phone number so had to email them. Instead of sending me a password reset they asked for loads of Technical information then proceded to offer lots of technical procedures that didnt work. Wasted hours/days of my time. Its now day 7. As no Customer Service Number was given I phoned the After Sales Service Number and they connected me to Tech support. Took them 1 minute to get my app working by sending me a password reset but didnt think to ask me if it was online. Instead of a call as requested, I am now going through the same process of idiot emails with them wanting Tech information (which I cant find on the App, probably because its not online). They owe me 7 days of lost income.

Utterly, utterly dreadful App and background support. I changed internet hub so needed to reset the wifi password my soliscloud app is logged intio. The user manual for my dongle isn't accurate: it claims there is a reset button on it when none exists: you can reset by removing your dongle then reinstalling it. The software that runs the App on your phone is terrible and doesn't work properly - I can't even input a password: the return key/next button doesn't activate. If I try to reset via a web browser, the default username or password don't work. Shockingly awful. Avoid if at all possible.

My warranty card clearly shows a couple of years left of my warranty. Support are refusing to help my with a problem and claiming that the warranty has expired which is not true.

For a global Solar company, the support is extremely disappointing. I would not use their products again.