I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with a Young Lady called Milli. Who was very clear and very helpful with information regarding the repairs to my van after been hit by another driver. She went above and beyond to mak... See more
Company replied
Facing an enormous amount of distress and confusion I was place in the hands of a lady called Jade. She listened as I poured my fears and tried to make myself coherent. Within 20 mins I was calmed,... See more
Company replied
Ellie was incredibly empathetic, compassionate, friendly and calm. She was thorough and helped me clearly understand my options after my accident. I suffer badly with social anxiety and she tried very... See more
Company replied
Company details
Written by the company
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Contact info
Lysander House , BS10 7TQ, Bristol, United Kingdom
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3.9
Great
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Liliana was super helpful !
Liliana was super helpful and informative and she got my claim handled and processed immediately and treated me with the upmost respect and kindness so Thankyou Liliana - I hope you too have a lovely Easter…
April 2, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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This company is the worst company i've…
This company is the worst company i've been insured with. My car got stolen so I made a theft claim. The investigator was racist and asked questions about my ethnicity and religion. He was also passive aggressive. He was soo bad I doubted he was even qualified. The theft and complaints team have been absoloutely appalling. They fail do document most of my communication. Failed to provide engineers report of my car. Made me wait a month for a police report for a month only to find out that it's not wanted anymore. For 2 months i've had to use public transport as they didnt even provide a courtasy car because it was not "available" only when I mentioned I had spoken to FOS. They started doing their job properly. I have paid nearly 3 grand in full for my car insurance in total and have not recieved the service or outcome that is appropriate. All the staff keep on changing their story. After all this they decided not to pay me out and wrote my car off. They changed the category multiple times and refused to deliver my car back to me. Until I mentioned FOS. I had paid my insurance till July but they are not returning the money back even though I don't have my car.
January 29, 2026
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen helped put my mind at rest the…
Karen helped put my mind at rest the whole process was simple friendly and informative thankyou
March 19, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful, but a long wait to speak to their agent.
Once I managed to get through to talk to someone, Ellie was excellent, and very helpful going through the process to report the accident.
Unfortunatetly, like so many companies now, it took ages listening to recorded messages, pressing different options, and listening to a message (several times, because it was too fast to hear the domain name) telling me how I can report the accident on-line. By the time my call was answered, I had started to complete the claim on-line.
But,as I say, once I did get through, Ellie was very helpful, and went through the whole claim wih me.
March 17, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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after dealing with a stressful morning…
after dealing with a stressful morning with my car being vandalised I phoned up to get my car delt with an while speaking to oillie on the phone he managed to calm me down and deal with the matter accordingly and handled it professionally and got everything in order really great customer service and professional
March 14, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen handled my claim call in a professional, calm and frindly manner and gave me complete confidence that they had the matter and the claim in hand and they would take care of all the details now.
Karen, who took my call was very friendly and dealt wit the whole process calmly and efficiently and assured me that everything wold be taken care of.
March 13, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful
March 13, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful and calming
After a hectic few weeks after a accident with my car Ellie was very helpful and prompt in her actions to get the ball rolling . With encouraging words and tone to help the and make the process more helpful and simplified. Thank you
March 11, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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Spoke to a lovely lady Karon when…
Spoke to a lovely lady Karon when making my claim she was super helpful and understanding and sorted what I needed
March 11, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great customer service during a stressful time
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incredibly patient, clear and kind throughout the whole conversation. He took the time to explain everything properly and made sure I understood what would happen next, which really helped put my mind at ease. Excellent customer service. Thank you Ethan
March 9, 2026
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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Great person quick response
March 3, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very bad
Very bad. No one is offering real help to resolve the matter.
Offering confusing information and passing from o e agency to another. I am still waiting for a resolve.
February 19, 2026
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Liliana was very helpful
Liliana was very helpful, she was also very knowledgeable & assist me through the process, first class service
February 25, 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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I am extremely disappointed with the…
I am extremely disappointed with the way Somerset Bridge Insurance has handled my case. I wish I had checked the reviews beforehand, as many customers seem to have had similar negative experiences.
I sincerely hope the government and the relevant regulatory authorities take notice of how customers are being treated. The way this matter has been managed has caused me significant financial and emotional distress.
February 21, 2026
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Liars, thieves and incompetent clowns.
Awful at every possible opportunity. Was involved in a non fault accident, provided three separate independent witnesses, these clowns only bothered to contact one, and immediately went off of the third party's witnesses and found me at fault, despite it being both illogical and an insult to my riding experience. Don't know whether they're just incompetent at their jobs or just too lazy to do it, after all they already had my money, why bother actually uphold their end of the contract we signed?
Oh, forgot to mention, they illegally withheld a refund, despite them themselves telling me I was entitled to it. Lied to by multiple different agents, they missed every deadline and were just truculent and argumentative the whole way through. Had to go to financial ombudsman in the end and shockingly very soon after I got my refund. Still waiting for my apology though and will now be reporting them to trading standards as they're not upholding their end of our contract, which is against the Consumer Rights Act section 36 subsection 4. Do yourselves a favour and stay far away from these idiots.
February 20, 2026
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I am extremely disappointed with the…
I am extremely disappointed with the service I’ve received from Somerset Bridge Insurance.
My claim has been ongoing for over four months, despite me repeatedly chasing for updates. Communication has been poor throughout, and I was left completely in the dark for long periods of time. After months of waiting, I received a call today advising that they intended to close my claim because the third party had apparently said they would contact me directly. No one ever contacted me.
So after four months of delays and me having to constantly follow up, they were prepared to close my claim without ensuring the matter had actually been resolved. What exactly am I paying insurance premiums for?
To make matters worse, I was told that I would need to pursue recovery of my excess myself, as it is “not their loss but theirs.” That is completely unacceptable. The whole purpose of paying for insurance is to have the insurer handle matters on your behalf not to leave you to chase third parties and recover your own money.
Due to the excessive delays, poor communication, and the stress and inconvenience caused, I expect compensation directly from Somerset Bridge Insurance for the time wasted and the mishandling of my claim. This situation has arisen because of their failures, and they should take responsibility for putting it right.
This experience has been a complete waste of my time and money. Based on my experience, I would not recommend this company.
February 19, 2026
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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