Songtrust Reviews 638

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly experience, highlighting the straightforward dashboard and ease of registering songs, adding splits, and linking recordings. Many found the platform made collecting royalties globally incredibly easy and appreciated the clear, well-structured rights management process, which saved significant administrative time. However, some people were dissatisfied with the response times, mentioning long waits for answers to inquiries, with some reporting no response at all for months. A few other people also felt that the customer service was not always helpful, citing issues with identity verification during onboarding and difficulties getting support for specific problems.

What people talk about most

User experience

Consumers generally express satisfaction with the user experience, highlighting the straightforward... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the royalty... See more

Response time

People report ambiguous experiences with response times. Many customers express significant frustration,... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and clear... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m very happy with the way Songtrust collect from all over the world. And the option for early payment is really helpful too. Sometimes, on registering a new work I get confused as to whether I have... See more

Company replied

Rated 4 out of 5 stars

The fact that I was able to get my request resolved in a timely manner even though it would be cool if we can resolve certain things ourselves. Other than that Songtrust has always been a great suppor... See more

Rated 4 out of 5 stars

basically im satitsfied with all the service provided from songtrust. but when i get paid, the exchange rate is too low compared to another bank 's currency rate. i think it would be better if u guys... See more

Rated 4 out of 5 stars

I feel better knowing that SongTrust, with its expertise and resources, is in my corner. The only constructive criticism I would add at this early stage in my songwriter journey is for SongTrust to do... See more


Company details

  1. #5 of 7 best companies in Music Publisher

About Songtrust

Written by the company

Songtrust is a tech-driven global music publishing administrator used by indie / DIY music creators all over the world to collect the royalties that their songs earn from streaming, sync, and social media.

We register your songs directly with collection sources in every country and territory where they’re being played. Doing this yourself would be a full-time job: not only registering your songs with dozens of sources around the world, but also tracking down your royalties with each of them.

When you simplify your administrative work with Songtrust, you can spend more time making music.

Register for Songtrust

Contact info

  • 155 Avenue of the Americas, 10013, New York, United States

  • songtrust.com

4.4

Excellent

TrustScore 4.5 out of 5

638 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Good great helpful

Good great helpful

February 9, 2026
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Reply from Songtrust

Hi Howard! So happy to hear that you've found our services to be helpful. Please don't hesitate to contact our Client Services team here if you need any assistance with your Songtrust account in the future: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

We enjoy the follow up. Engaging With us 🎨🎭 Artist is Everything Positive. Thanks for the support and recognition. Peace out .

" God is Good" Title of my newest single . Greatness follows. Being recognized and interactions with this program makes it all great. Thanks so Much. Thanks for being positively transparent , honest and constructively Great to me and others. This is why we create. Thank You so Much.

February 8, 2026
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Reply from Songtrust

Thank you for taking the time to leave this positive review, Sy! We appreciate you being a valued member of the Songtrust community and hope to be a part of your music career journey for many years to come.

Rated 5 out of 5 stars

Really know what there doing and talking about

I rated song trust with overall five stars because they went above and beyond still now are helping me out and being able to claim my independence as an artist independent artist, but much love to Sound trusts if you’re an independent artist, musician producer, I’ll recommend you sign up with song trust and start claiming your royalties

January 29, 2026
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Reply from Songtrust

Hi Maurice! Thank you for taking the time to leave this review. Our team hopes to be your trusted music publishing administrator for many years to come. Have a wonderful day!

Rated 4 out of 5 stars

Pretty simple

Uploading was pretty simple, website does seem a bit slow overall.

February 1, 2026
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Reply from Songtrust

Hi Angel! So glad to hear that you found our song registration process simple, but we're sorry to hear you're experiencing issues with our website. If you're still having trouble, please don't hesitate to contact our Client Services team at support@songtrust.com and they will look into any issues for you. Thanks for using Songtrust!

Rated 5 out of 5 stars

Love there customer service

Love there customer service

October 4, 2025
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Reply from Songtrust

Thank you for this 5-star review, William! Our Client Services team is very happy to hear you've been satisfied with their support. We appreciate you being a valued member of the Songtrust community!

Rated 5 out of 5 stars

All went smooth

All went smooth, thank you (:

January 25, 2026
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Reply from Songtrust

Hi NiR! So glad to hear our account setup process went smoothly for you. Should you need any assistance with your Songtrust account in the future, please don't hesitate to contact us here: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

Knowledgeable

Quick response everything‘s easy-going

January 27, 2026
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Reply from Songtrust

Hi Abdulla! Our Client Services team is very happy to hear that they were able to assist you quickly. Please don't hesitate to reach back out if you need any more help with your Songtrust account!

Rated 5 out of 5 stars

5 stars

5 stars , what matters is continue working at this professional level hopefully. I think you will do it.

January 25, 2026
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Reply from Songtrust

Thank you for taking the time to leave this review, Adnan! Our Client Services team is thrilled to hear that they were able to provide you with professional service, we hope we continue to exceed your expectations. Please feel free to reach back out any time if you have any more questions.

Rated 5 out of 5 stars

Great and easy interface to register…

Great and easy interface to register songs

January 25, 2026
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Reply from Songtrust

Hi Philip! We appreciate you leaving this 5-star review about the ease of our song registration process. Thanks for being a valued member of the Songtrust community!

Rated 5 out of 5 stars
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Reply from Songtrust

Hi Heather! We aim to make our account setup process as easy to understand as possible, so it's wonderful to hear this from you. Should you run into any account issues in the future, please don't hesitate to contact our support team here: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

I TRUST SONG TRUST

“I’ve been using SongTrust for a while now, and it has truly been a game-changer for my music career. The platform has made it incredibly easy to collect royalties from all over the world, and their customer service has been top-notch. It was definitely a great choice, and I’ve seen a positive impact on my earnings. Highly recommend them!”
~CEO PERCY~


January 1, 2026
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Reply from Songtrust

Thank you for taking the time to leave this review, Percy! Your positive feedback on our global publishing royalty collection services as well as our support team is much appreciated. We hope to be your trusted publishing administrator for many years to come!

Rated 1 out of 5 stars

Absolutely horrendous

Absolutely horrendous. I tried every which way to add myself as a songwriter, followed all of their loopholes in their help video, and the platform still does not accept it. No error code, no requests for information that perhaps wasn't understood. Nothing. It simply does nothing when you fill it all out and click 'submit'. I tried three different browsers too. I paid $100 over a month ago, got 2 replies from customer service since then only asking for screenshots (which I provided but won't help - it's a technical issue!!), proved my IPI numbers by showing them a screenshot from my PRO, and they still haven't done anything at all to help fix this issue OR process a refund. I'm pissed. I'm out of 100 bucks, and I have received the least amount of service I could possibly get. This is a giant pile of b.s., and I'm seriously sick of all these types of companies claiming they will help musicians but only make things more difficult for them.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Quick response time

January 16, 2026
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Reply from Songtrust

Hi Justin! Our Client Services team is thrilled to hear they were able to assist you quickly. Please don't hesitate to reach back out if you need any more help in the future. Thanks for using Songtrust!

Rated 4 out of 5 stars

Signed up and got the ball rolling…

Signed up and got the ball rolling instantly. Very straight forward platform and information presented well. Looking forward to years to come.

January 14, 2026
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Reply from Songtrust

Thank you for this positive feedback, Ameche! So glad to hear that you found our account setup process straightforward since this is a main goal of our team. We appreciate you choosing Songtrust as your publishing administrator!

Rated 4 out of 5 stars

Good

Well it's still early days yet. But over time Ill be able to give you guys a better and more insightful feedback. But it's been good so far thanks. Hoping to upload more works soon...

January 18, 2026
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Reply from Songtrust

Hi Fabian! Our team is happy to hear you've been satisfied with our services thus far, but please don't hesitate to email support@songtrust.com if you need any assistance or would like to provide feedback.

Rated 5 out of 5 stars

Thank you

Thank you. You are appreciated

December 24, 2025
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Reply from Songtrust

Any time, Lorilee! Thank you for being a valued member of the Songtrust community, we really appreciate you leaving this review.

Rated 4 out of 5 stars

It has been one of the easiest sites to…

It has been one of the easiest sites to upload music. Some I use are very confusing and I have had to contact them for help.

January 11, 2026
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Reply from Songtrust

Thank you for this positive feedback, Jason! We strive to make our song registration process as easy as possible, so it's wonderful to hear this from you. Although we're glad the process was straightforward enough that you didn't need help, should you need to contact our team in the future, please feel free to do so any time here: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

It was really good

It was really good! my first song i added to the platform got playlisted and starting getting plays

January 11, 2026
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Reply from Songtrust

Hi Daniel! Thank you for choosing Songtrust. We're proud to be working with you!

Rated 5 out of 5 stars

Stefanie was incredibly helpful

Stefanie was incredibly helpful, professional, and clear in explaining how ISRCs are managed within Songtrust. She responded promptly, provided step-by-step guidance, and made sure everything was fully understood before closing the inquiry. Her support made the process smooth and stress-free. Excellent customer service — thank you!

January 11, 2026
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Reply from Songtrust

Thank you for taking the time to leave this review, Brian! Our Client Services team, especially Stefanie, are very happy to receive this feedback from you. Please don't hesitate to reach out again if you have any more questions about your Songtrust account in the future. Have a wonderful day!

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