Songtrust Reviews 638

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly experience, highlighting the straightforward dashboard and ease of registering songs, adding splits, and linking recordings. Many found the platform made collecting royalties globally incredibly easy and appreciated the clear, well-structured rights management process, which saved significant administrative time. However, some people were dissatisfied with the response times, mentioning long waits for answers to inquiries, with some reporting no response at all for months. A few other people also felt that the customer service was not always helpful, citing issues with identity verification during onboarding and difficulties getting support for specific problems.

What people talk about most

User experience

Consumers generally express satisfaction with the user experience, highlighting the straightforward... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the royalty... See more

Response time

People report ambiguous experiences with response times. Many customers express significant frustration,... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and clear... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m very happy with the way Songtrust collect from all over the world. And the option for early payment is really helpful too. Sometimes, on registering a new work I get confused as to whether I have... See more

Company replied

Rated 4 out of 5 stars

The fact that I was able to get my request resolved in a timely manner even though it would be cool if we can resolve certain things ourselves. Other than that Songtrust has always been a great suppor... See more

Rated 4 out of 5 stars

basically im satitsfied with all the service provided from songtrust. but when i get paid, the exchange rate is too low compared to another bank 's currency rate. i think it would be better if u guys... See more

Rated 4 out of 5 stars

I feel better knowing that SongTrust, with its expertise and resources, is in my corner. The only constructive criticism I would add at this early stage in my songwriter journey is for SongTrust to do... See more


Company details

  1. #5 of 7 best companies in Music Publisher

About Songtrust

Written by the company

Songtrust is a tech-driven global music publishing administrator used by indie / DIY music creators all over the world to collect the royalties that their songs earn from streaming, sync, and social media.

We register your songs directly with collection sources in every country and territory where they’re being played. Doing this yourself would be a full-time job: not only registering your songs with dozens of sources around the world, but also tracking down your royalties with each of them.

When you simplify your administrative work with Songtrust, you can spend more time making music.

Register for Songtrust

Contact info

  • 155 Avenue of the Americas, 10013, New York, United States

  • songtrust.com

4.4

Excellent

TrustScore 4.5 out of 5

638 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

My issue was rectified within a day

My issue was rectified within a day! Thank you very much.

July 6, 2025
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Reply from Songtrust

Hi Andrew! Our Client Services team is thrilled to hear they were able to assist you quickly. Please don't hesitate to reach out again if you need anything else!

Rated 5 out of 5 stars

your service

your service

January 4, 2026
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Reply from Songtrust

Thank you for this 5-star review, Hensley! So wonderful to hear that you've been satisfied with our services. We appreciate you being a part of the Songtrust community!

Rated 5 out of 5 stars

Easy registration…

Easy registration and step by step instructions were simple to follow. Now our music is protected. Thank you SongTrust.com

April 30, 2025
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Reply from Songtrust

Hi Marquibe! Thank you for leaving this 5-star review on our simple song registration process. Should you need any help with your account in the future, please feel free to reach us at support@songtrust.com any time.

Rated 4 out of 5 stars

It’s awesome to know that SongTrust is…

It’s awesome to know that SongTrust is available to help you collect the money stream that’s owed to you as an independent artist songwriter publisher…

December 21, 2025
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Reply from Songtrust

Thank you for this review, George! Our team aims to help independent songwriters and publishers alike collect the global publishing royalties they deserve, so we really appreciate this feedback. Thanks for using Songtrust!

Rated 5 out of 5 stars

So efficient

So efficient

December 26, 2025
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Reply from Songtrust

Hi Cheo! Thank you for this positive feedback, it is wonderful to hear you've found our services efficient. We encourage you to reach out to us here if you need any assistance: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

Easy to use!

December 21, 2025
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Reply from Songtrust

Hi Othneil! We strive to make our website as easy to use as possible, so we are very happy to hear this. Feel free to reach out to our Client Services team at support@songtrust.com if you need any assistance with your Songtrust account moving forward.

Rated 5 out of 5 stars

The best organization for collecting rights

It has proper and simple online paperwork.

December 25, 2025
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Reply from Songtrust

Thank you for this 5-star review, Anastasios! So glad to hear you've been satisfied with our simple account setup process. Hope you have a wonderful day!

Rated 5 out of 5 stars

Lifelong dream about registering my

Lifelong dream about registering my
Music
Thank you for your professionalism and help with figuring out
The registration process I really appreciate it sincerely
TRIPP GERZON MUSIC

December 21, 2025
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Reply from Songtrust

Hi Ray! Thank you for taking the time to leave this review, we are thrilled to hear that we've been able to help you accomplish a lifelong dream of yours. Our team hopes to be a part of your music career journey for many years to come!

Rated 3 out of 5 stars

My Three-Year Experience with Songtrust

Signed up with Songtrust in 2022, paying a one-time $100 registration fee per songwriter (including for one co-writer on my compositions). Over three years, they collected about $80 in publishing royalties, sending quarterly reports that detailed earnings by territory and type. On the rare occasions I reached support, they gave useful advice on composition issues or splits. However, major frustrations dominated: support was extremely slow and hard to contact (responses often took weeks or months), the dashboard had technical glitches (e.g., tax form uploads failed repeatedly, and support refused manual submissions), and territories were sometimes removed from my account without explanation, causing royalties to stall.
The biggest problem was payouts—despite the official $25 minimum threshold, my $80 never reached my bank account. When I requested a manual payout for the accumulated amount, they refused, citing strict internal policies with no flexibility. Compared to my direct experience with a PRO like BMI, which feels far more streamlined, reliable, and responsive for the writer's share, Songtrust's publishing administration proved technically cumbersome and unreliable. While they handle global registration and some collections, the rigid rules, poor accessibility, and risk of funds getting stuck made it a headache for a lower-earning independent composer.
Don't forget there are many competitors that might work better for some songwriters, such as CD Baby Publishing, Sentric Music Publishing, or BeatStars Publishing—each with different fees, commissions, and support levels.

Always carefully review the contract from Songtrust or any publishing administrator: ensure it's non-exclusive so you're not obligated to route all your past, current, and future music through one company. They sometimes bury exclusivity clauses deep in the terms, limiting your options—Songtrust's standard agreement is generally non-exclusive for admin purposes, but double-check to avoid surprises.🤝🙌🏻😎

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Cool no bad experience

Cool no bad experience

December 10, 2025
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Reply from Songtrust

Thank you for this 5-star review! Our team is so happy to hear that you had a positive experience setting up your Songtrust account. Should you need any additional assistance in the future, please don't hesitate to contact our Client Services team again by emailing support@songtrust.com.

Rated 5 out of 5 stars

It was good

It was easy to use

December 14, 2025
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Reply from Songtrust

Hi Tarric! We appreciate this positive feedback on our account setup process, so happy to hear you found it easy. If you run into any issues with your account in the future, please feel free to reach us here: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

Excellent and Rapid Customer Support!

I recently encountered a critical issue regarding the spelling error in my co-writer's name.

I contacted the Songtrust support team for assistance. They were incredibly fast and efficient. The team quickly identified the error and resolved the name correction issue without delay.

The quick resolution of this problem was crucial for my copyright registration process. Highly recommend Songtrust for their professionalism and excellent customer service.

December 7, 2025
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Reply from Songtrust

Thank you for taking the time to leave this review, Victor! Our Client Services team is thrilled to hear that they were able to assist you quickly and efficiently. Please don't hesitate to reach back out any time you need help with your account. We appreciate you being a valued member of the Songtrust community!

Rated 5 out of 5 stars
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Reply from Songtrust

Hi Vincent! We strive to make our account setup process as simple as possible for our clients, so it is wonderful to hear this from you. Feel free to reach out to our Client Services team at support@songtrust.com any time you need help with your Songtrust account. Have a great day!

Rated 5 out of 5 stars

Amazing to work with

December 7, 2025
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Reply from Songtrust

Hi Peter! Thank you for this 5-star review and for choosing Songtrust as your trusted publishing administrator. Please don't hesitate to reach us here if you need any assistance with your account in the future: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

Helped me to do what I couldn't have…

Helped me to do what I couldn't have done without them - which is get my music out to more people. Thanks!

December 10, 2025
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Reply from Songtrust

Thank you for this review, Linda! Our team is thrilled to support you in your music career and we hope to be a part of your publishing journey for many more years to come.

Rated 5 out of 5 stars

I was generally satisfied

I was generally satisfied

December 4, 2025
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Reply from Songtrust

Hi Franklin! Thank you for this 5-star review, we're very happy to hear that you've been satisfied with our services. Hope you have a great day!

Rated 4 out of 5 stars

Awesome Customer Service

The fact that I was able to get my request resolved in a timely manner even though it would be cool if we can resolve certain things ourselves. Other than that Songtrust has always been a great support and I'm thankful for that.

November 6, 2025
Rated 5 out of 5 stars

Setting things up was super smooth and…

Setting things up was super smooth and easy. I'm general the platform is very intuitive.

December 5, 2025
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Reply from Songtrust

Hi Julien! We really appreciate this positive feedback on our account setup process. Please don't hesitate to contact us here if you run into any issues with your account in the future: https://www.songtrust.com/contact-support

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