sony-playstation-store.com 

It's unbelievable. You pay £500+ for the new PS5 and if you have a problem with (Games,Software etc) and you contact their customer service...they havnt got a F****ng clue how to help...
It's a case of (We have to escalate this) BUT!!!! They never ever F***ing get back to you 😡😡😡 Sony may have a good reputation for there merch but, their customer service is the worst I've ever experienced, head dead customer service agents who havnt got a clue,untrained ,unsympathetic and don't give a sh**e...as long as you have purchased their products...after that if anything doest work you get the 🖕🖕🤛 just a bunch of 💩💩💩💩💩💩💩💩💩😡😡😡😡😡😡

I accidentally purchased an add-on for a game i didn't have. So i looked up Google and it was said i can get a refund. I signed into my playstation account on the laptop, took a while to sign in with there security. Had to click into a few different pages to get to refund ( obviously trying to a avoid refund) then click online assistant available to chat, they asked me a lot of questions, am i the account owner? Are you looking for a refund? Added with more questions and then they said sorry i am not able to get an agent at this time, is there anything else i can help you with. That's shocking and it say 24/7 help

They deserve 0 stars.

Looking for an oldschool game. PS store has it but there is 0 gameplay pictures so it's impossible to tell if that's the game. Play the game 10 seconds, it's not the game I'm looking for. Contact PS store and....

No help whatsoever. Only refer you to a ridiculous policy from an obscure part of the website with pre-written answers that just say ''we could'nt care less about what you need'' and there will be no refund.

Probably not even legal!

I ordered a PS5 as a Christmas gift last week. Had no problem with ordering, and it was even shipped out the same day. Tracked it the next day and it said it was out for delivery. Perfect! But by that night the box hadn't arrived. I go on to track it to see what's going on and I find out its being shipped back to the facility, after only 1 delivery attempt. (There was an issue with the address, by my fault. Was supposed to say "Court" but I accidentally typed "drive" as I was sending it to a family members house. Two streets with the same name connect in their neighborhood, one ending with Court where they live, and the other ending in drive.)

I immediately go on UPS site and try to fix the issue but because it had already been shipped back I had to contact PlayStation direct. To which I find no phone, email, nothing. Only a chat on their website that you have to wait for an agent to appear. I was unable to get in touch with anyone until the following day where I asked if the mistake could be fixed and was immediately told no and that I would have to wait for a refund.

This was insanely frustrating as this console has been sold out everywhere for months. I contact them multiple times because every time I tried to reply the chat would time out because the agents took their time responding to you and you had to consistently be interacting with the chat for it to stay open.

I was told to either buy another system while waiting for the refund, or that if I wanted to wait for the refund to come in (which was my only option) that there "should still be plenty of consoles available". Now I was told the refund could take up to a month to fully process and the money return to my card.

Luckily, the money was returned only a week later, but wouldn't you know... The consoles were completely sold out again. I made a complaint to the better business bureau and managed to find the email for the Vice President of Sony and sent her a rather long email about my dissatisfaction with how this process played out.

I'm still waiting for a response on either end but I would warn everyone to use caution with this site. I took my money elsewhere and spent $200 more for a console and a game than I would have on the bundle I ordered but at least its from a company I trust to give me what I ordered.

I accidentally purchased fifa 22 instead of fifa 23 and i told playstation i wanted a refund since i never downloaded the game. But i already had i downloaded from another account on my playstation in the past. They said i couldnt refund it since i had already played the content of this game or downloaded it in the past 14 days.

I manage to buy PS5 after a long time, we all waited to much. But it's the best console ever made, no doubt.

Sony, I want a PS5. It makes no sense that it’s STILL a problem trying to buy a PS5. This is why people started switching to Microsoft, because at least they have their mess all the way out together.
I read a very educated review, by an obviously well-educated trog trog…..
There will always be black people. There will always be people of the LGBTQ+ community. Put on your big boy/girl pants and GET OVER IT. My GOD. What is the big deal with black people existing? You racist bigoted *************; and I thought toxic “human” only existed in the United States.

Sony Playstation 'support' has got to be the most pointless help and support division of any company, ever. I have tried nearly every other day for two weeks to get money back on a game I purchased in the store which supposedly was free for PS Plus Extra members. It didn't say it was free to PS Plus Extra subscribers when I went on the store page so I presumed whatever I read online was false so bought it. Turns out it WAS free but it didn't say that on the store page which apparently has now been fixed. I obviously wouldn't have bought it if it was free to me so now I'm trying to get my money back. Absolutely impossible. I thought that Virgin Media had bad customer support but this is a whole other level. At least VM reply to your calls. Yes, phone calls. You cannot ring PlayStation support, only text chat to a bot which will then apparently put you through to a human agent. First time it said they'd reply within 10 to 20 minutes. 60 minutes later still no reply. I'm at work, with the support page open on my phone checking every ten seconds to see if they open a chat with me. Same thing happened again numerous times. Just ridiculous. Final straw came today where the waiting time was 20 to 30 minutes. Waited 90 minutes for someone to reply then chat got cut off. This company is an absolute joke. Money is tight at the moment as it is for a lot of people but I'm sure Sony aren't struggling, especially when you've got more chance of Lord Lucan turning up than getting money owed to you from them.

PlayStation store and PlayStation support for store related issue like refunds is the worst support on the planet. I bought saints row for PS5 day one and the game had loads of issues I waited for an update and still had issues so thought I’d get a refund for the game as it was almost unplayable. They make it so hard for you to be able to get a refund for a game the doesn’t work it’s not worth the time. And their policy doesn’t allow a refund for already downloaded games. How is that fair to consumers rights

Not the best UI on PS4, but gets the job done

I sent in my PS5 for repair on July 13th, it is now August 18th and I still have not had any update or got my PS5 back. Their customer service phone number makes you hold for between 10-30 minutes and 60% of the time the agent who answers hangs up the phone on you. They have been giving me the run around for over a month. Their terms of service say 21 days to return the PS5 after they receive it. Not only that but I am being charged every month for the PS premium subscription which I Can not even use. At this point my PS5 is basically lost as they refuse to give me any information or tracking for the return of my console.

Hey Playstation!
I'm having trouble contacting you through support, so now I'm trying here. I have been playing Far Cry 6 and trying to get all the trophies. However, I have the problem that there is a trophy that does not bother to pop even though I have completed the criteria to get it.
Do you have the opportunity to help?

The app is fine but extra layer of subscriptions!!!...this is PlayStation answer to the cost of living crisis to charge more, essential, plus and Premium now, it was bad enough having to pay to play online, but now every parent is going to have their kid asking them to upgrade, rich get richer by draining the poor, same world over but using our kids to do it, SICK

Playstation sends me an email saying that I am selected to be able to buy a PS5 the next day, 11-4 PT I try exactly at 11 a.m. and continue 5 hours unable to log in to it and then Playstation says the link expired. Total fraud

Sony started off so well, was attentive to its customer base and sorted errors and mistakes out quickly.
Now they have adopted the Microsoft model and hide their errors behind "Terms and conditions". They have most recently terminated their EA Active app, and reduced its functionality, however, they are still taking the subscriptions for the whole package and claiming that "as you can access the games through the play store its valid".
therefore, you pay for Playstation play (and access everything) then are charged for EA Active (which doesnt work).
Very effective scam that relies on you giving up asking for your money back.
*UPDATE* Sony have now banned my account as their practice of bullying you into accepting their policies continues. They have merged everything into their PS Plus service (which I also subscribe to) but are charging people for all services separately. I now cannot access my account to change anything meaning they can keep pulling money for nothing!!!

If I could give a zero, I would have.

Last year I had £49.99 taken from my bank for an account that my son doesn't use and i was paying monthly for the one he did use. After an age I was refused a refund on the grounds it was pre approved. I was ASSURED it would not happen again this year.
Low and behold exactly a year later another £49.99 taken. Company are apalling and they have absolutely zero clue on how to treat customers.

Hi,

I purchased Minecraft from the store not played it for years $12.99 pretty cheap for a old game. Then I received a message saying thank you for your order of $77.98. when I looked somehow COD had been Included so I contacted support for a refund explaining what had happened but no such luck they basically said I had started to download the game so they couldn't refund my money. The game hasn't been downloaded and what's worse is I already have the game disk version on my account so why would I buy it again. when you purchase anything from the store it should give you a preview before submitting payment of your order if that had happened I would have realised and removed it but Sony know this and are using it to exploit people. I have to say the store and customer service is probably the worse ever I can't say that PS6 will ever be on my list I'll look to going back to XBOX Lol.

Have had to order several new cards due to making a "secure" purchase then having around $12 taken out by someone claiming to be playstation but is not. Will not be re subscribing or using anything on your store. Check your bank history people