sony-playstation-store.com 

I brought a ps5 when they first came out with two controller both of them are broke one with the trigger button the other with the triangle button I spoke to PlayStation to be told they are not under guarantee no more but to buy another controller but the new one which are better so all the people who brought the ps5 when they first came out got the crap controller I think it very bad that this is the case

Shocking customer support. My grandson has severe mental illness. He uses his PS5 to keep his brain occupied and stop the thoughts (OCD) that invade his mind.
Once again his account was suspended because of chargeback (£11.99!!!) without any warning at all. Money was being taken from his account whilst playing a game. He is a clever young man but was totally unaware that this was happening. He had no money in his account and no overdraft facility so am struggling to understand why the transaction was allowed to happen.
I bought a PS money card from Amazon and emailed the support team the reference number so the account could be unsuspended. I did this Friday afternoon. No response from support team. I then realised that there is absolutely no UK support at all on Saturday and Sunday plus the support lines don’t open until 10:30 am. Surely a company like Sony should be able to provide support 24/7.
My grandson is so distressed and I explained this to support person and asked if they could escalate the call. Was told it could take possibly 2 days to release the account.
I worked in IT and am sure that to unsuspend an account is surely a 2 sec job. Why on earth first level support aren’t able to do this is beyond me. So long as they can see the debt has been cleared it shouldn’t be a problem.
So many reviews similar to my own. Why isn’t something being done to improve this system. Or are Sony just so arrogant and they just don’t care.

I love every console of Sony but please improve your customer support. I get issues with my playstation 5 and I only get automated answers that takes so much of my time.

I purchased Minecraft from the store not played it for years £12.99 pretty cheap for a old game. Then I received a message saying thank you for your order of £77.98. when I looked somehow COD had been Included so I contacted support for a refund explaining what had happened but no such luck they basically said I had started to download the game so they couldn't refund my money. The game hasn't been downloaded and what's worse is I already have the game disk version on my account so why would I buy it again. when you purchase anything from the store it should give you a preview before submitting payment of your order if that had happened I would have realised and removed it but Sony know this and are using it to exploit people. I have to say the store and customer service is probably the worse ever I can't say that PS6 will ever be on my list I'll look to going back to XBOX Lol.

Basically a scam. You don't know what you buy until you download and start the game. But you cant get a refund if the game is below your expectations since it is already downloaded. Avoid them! And just buy a disk in second hand retailer.

Paid 49.99 for 12 months of playstation plus. Received confirmation email but when I try and get online saying my subscription has expired. No reply from customer service from my email 🤬🤬🤬🤬

Please Sony fix the everyday issues with PS4

Modern warfare, a $60.00 game.
I purchased this disk, not the digital version. These clowns 🤡 combined the next 3 cod games making it impossable to play this anymore. Its like I sell you a car and 6 months later I come and poor cement in your gas tank and catch it on fire 🔥.
You still have the car. You just cant drive it any more.
Sony thinks thats ok 👌.
We should have kept on going back in the 40's!
Destroying our oceans and our passtime ... whats next Sony Corp?

Terrible customer service, after three days they final replay with some generic email saying to reboot my PS5. Joke of a service. I would give zero if it let me.

Absolutely horrendous customer service ,please avoid at all costs and stick with Xbox

Play has no limits according to Sony. They should have limited the amount of PS5’s they sold to scalpers.

Sony has been around for a long time and their products have a guaranteed standard, I remember using a old Sony TV and it works like a charm, not to mention the Sony Playstation series, would recommend.

(SCAM ALERT) It’s pretty obvious this isn’t the real PlayStation store. There is an official store on the web. It’s obvious how fake the PS5’s are in the cover, it’s fanart that they stole off Google.

I had nothing but resistance from Sony form day 1 its like being punished for them having no stock.. First of it started when I wanted to claim back all the Playstation 5 games I had missed on Playstation plus which I paid for over the months owning a playstation 4 it turns out you can only add promotional games for the playstation 5 to your account using a playstation 5 or a Computer (Mac, PC) Then second and this is where the dispute is I knew for months that I would be getting a playstation 5 and where a game would ask me if I wanted to add the PS 5 version I would always add that for a small fee the same with a game called Ride 4 which charged me £4.99 extra to include the PS 5 version. Now that I have the playstation 5 I cannot download the PS 5 version and sony won't budge even though I send them the receipt that clearly show PS4 & PS5 Versions. This is not about the money but more about the disgusting attitude sony has and I feel powerless and being billied and forced to accept their answer on several occasions they said a manager would call back but all they do is send a cowardly email stating this is our final decision...

Customer service is appalling, downloaded a DLC which deleted my 100% complete game
Leaving my unable to use the DLC but because I had downloaded it they wouldn’t give me a refund

So cool, great experience.

I've have had my playstation account banned because you refused to refund a game I couldn't play because I downloaded it, which in turn pointed out the very fact that I couldn't play it because I didn't have a PSplus account. Something that I imagine is pretty easy to research and understand your end no doubt, ie, the fact i don't have, and never have had the required PS+ account needed to play the game. Instead of applying common sense, and despite me point out this simple fact, you refused to refund me.

Because of that arrogance, I opened a Paypal dispute. With any pyapal dispute, you can counter-claim and communicate, but I won, so clearly you were in the wrong, or I would not have. Simple fact, I paid for something I didn't get because I can't play it, and you refused to refund me because you think I'm getting something I didn't pay for.

You've effectively banned me (from spending money with you, so cutting off your nose to spite your face) with the very accusation that you're guilty of. Isn't that ironic, impossible to justify, and probably highly illegal!

PS. (pun intended), this has already been taken public on social media with hitters like Martin Lewis included, along with local police and trading standards. All because you have staff that recites non-applicable copy and paste jargon instead of applying common sense to a situation. For £10. Mental! If you thought that I'd let a sticking rich company steal £10 because it's only £10, and just back down, then you are sadly mistaken. From here on in, it gets worse and worse the worse your resolution and CS response is.

I like playstation. Recently i bought PS5 for my children. This is a great device and I recomend it to everyone.