Sorrento Review Reviews 143

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people found the booking process to be easy and efficient, and appreciated the competitive pricing for the services offered. The convenient locations and smooth transfers were also frequently mentioned as positive aspects of their experience. However, some customers also noted issues with communication regarding pricing and booking requests. A few people felt that their inquiries were ignored or that prices were unexpectedly increased, leading to dissatisfaction with the responsiveness and helpfulness of the company in these specific instances.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the private transfer service... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the drivers and team members for... See more

Location

Customers had positive experiences with location. Many found their ride easily after departing the train and... See more

Booking process

Reviewers consistently express satisfaction with the booking process. Customers found it easy to book online... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the service to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our trip to the Amalfi Coast in May was stress free thanks to Sorrento Review! We booked 2 private transfers and a half day Capri boat tour. Dion from Sorrento Review was really helpful in making the... See more

Rated 5 out of 5 stars

We had a great experience traveling from Positano to Florence. Our driver was courteous, professional. and made our journey incredibly smooth. He even recommended a perfect midway stop, giving us a... See more

Rated 5 out of 5 stars

Our group of 6-8 travelled through Italy for a period of two weeks. We engaged Sorrento Review for all of our travel needs. Dion and his team were spot on with planning, scheduling and punctuality.... See more

Rated 5 out of 5 stars

I used Dion at Ischia Review for multiple tours and transfers. He was great. When the weather turned bad and prevented us from a private boat tour/transfer to Sorrento, Dion and the Capt. of the boat... See more


Company details

  1. Tour Agency

Written by the company

Sorrento Review is a complete guide to the beautiful Sorrento Peninsula in Southern Italy. Part of the Italy Review Network, Sorrento Review provides a wealth of helpful visitor information including advice on travel, hotel booking and excursions. ​We also provide private transfers throughout the region as well as private boat tours and other excursions. The website also provides lots of useful hints and tips on things to see and do in the region.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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Rated 5 out of 5 stars

I booked return transfers for 8 people…

I booked return transfers for 8 people from Naples Airport to Sorrento in early September and back. Not only was the price very competitive but the communication from the outset ( with Dion who I discussed the booking with online) and then the drivers was 5 star. The minivans were very comfortable, the drivers turned up on time and they communicated with me the night before which gave me confidence as it’s not easy when you make the booking for a group. The drivers were chatty but very professional. I wouldn’t hesitate to recommend Sorrento Review. Excellent service which is quite rare today!

September 3, 2025
Unprompted review
Sorrento Review logo

Reply from Sorrento Review

Thank you so much Liza! It was a pleasure working with you.

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Rated 5 out of 5 stars

Highly Recommend

We booked a taxi transfer from Sorrento to Naples, booking was very easy, we were given price and driver information regarding our pickup. The car was spotless and our driver was so friendly. We would definitely use them again and would happily recommend them to others

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

great experience riding from Positano to Florence

We had a great experience traveling from Positano to Florence. Our driver was courteous, professional. and made our journey incredibly smooth. He even recommended a perfect midway stop, giving us a chance to stretch our legs and enjoy a bit to eat. The entire ride was comfortable and well-paced. We certainly would use this service again.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Dion at Sorrento Review was exceptionally helpful in reviewing our train connections and arranging our picked up at Caserta for a taxi transfer directly to our hotel in Positano. He even pointed out how to travel most economically on the trains. We needed a second taxi transfer later to get from Positano to Pompeii and Dion made it happen quickly and conveniently.

April 19, 2025
Unprompted review
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Rated 5 out of 5 stars

A Safe and Preferable Way To Visit A Beautiful Countryside

First of all our Captain and 1st Mate. Both were very professional and also so much fun to be with. We had quite a mix of people from several countries and somehow we were able to enjoy each other and have fun on board the vessel. This was enhanced by the beauty of the sea and land sightseeing stops along the way, with a lovely mix of time together and time to be on our own . In our opinion, the trip by sea was far preferable to the steep high winding mountain roads.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent service

I know there aren't many reviews online for this company, but we took a chance and we're pleasantly surprised. My wife and I were travelling with three small children and didn't need the hassle of public transport and not being guaranteed seats from Napoli to Sorrento.

We were greeted by our driver upon exiting arrivals as promised. He helped us carry our luggage to the vehicle. He was chatty and gave us some very good recommendations and advice about our stay. The vehicle was clean and in excellent condition. He dropped us at our accomodation and helped with the luggage.

I would not hesitate using this company again and would recommend them to anyone.

April 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommended

Highly recommend. Our driver was waiting at the airport for us, he was nice and friendly. When he dropped us off he told us exactly where he would pick us up for the return trip to the airport (it wasn't possible to drop us right outside our hotel as the road was so narrow). Very reliable, good communication before the trip, I would use them again.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!!!!

Sorrento Review is one of the most responsive and helpful companies I have ever worked with! We used this company to book a transfer from Naples Airpots to Sorrento and again to book a day tour of the Almafi Coast. Both times the drivers made sure my family was comfortable and shared great insights into the area. We learned so much! The private transfer day tour was an amazing experience! It is the best way to see the beautiful towns of the Almafi Coast! I highly recommend!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Quality service start to finish

Great communication all very clear, drivers early and spoke very good English. The online arrangements are spot on and everything was done as promised. Polite friendly staff would recommend.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Everything good

On time, friendly, informative and helpful. Can't ask for any more than that. And Dion was so helpful in the emails. I'd definitely recommend.

April 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Great overall service and price.

Good overall price for airport transfers to Sorrento, from and to Naples airport. Drivers nice, helpful and chatty. 15% discount applied to price on booking, with their special offer, and all communications done efficiently by email. Dion was extremely helpful and reliable with a few alterations and confirmations after the initial booking and during our holiday. We would definitely use Sorrento Review again.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

This was our first time visiting Capri

This was our first time visiting the Amalfi Coast and the island of Capri, and the experience was absolutely amazing from start to finish. The team made everything so easy and seamless—they picked us up right near our hotel in Positano and took us directly to the boat.

We were even traveling with our suitcases, and they were incredibly kind and accommodating, taking care of our luggage and later dropping us off at our hotel in Sorrento at the end of the trip.

The boat ride itself was a highlight. Our captain was fantastic—knowledgeable, friendly, and took the time to explain the sights and share interesting stories along the way. The atmosphere on the boat was great too; we had a wonderful group and felt very comfortable and relaxed throughout the journey.

I highly recommend this experience to anyone visiting the Amalfi Coast or Capri. It was truly unforgettable!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free Travel and Transfer

We are so grateful to IschiaReview and Dion Protani for expertly coordinating every step of our recent Amalfi Coast Trip. Prior to our arrival Dion helped us to time, price, and coordinate a very detailed itinerary based on our spots of interest and dates of travel. His responses to our queries were always prompt, detailed and well thought out. We felt confident with our plans well before we ever stepped foot in Italy. He provided us such peace of mind! Upon arrival, Dion made sure all our transfers were smooth and stress-free—arranging everything from the airport to the port, onto the ferry, and from the ferry arrival to our first destination.

He also organized several additional legs of our trip, including Ischia to Naples, Naples to Ravello, Ravello to Positano, Positano to Sorrento, and finally Sorrento back to Naples. Every driver and guide along the way exceeded our expectations—they were punctual, professional, friendly, and incredibly helpful. They pointed out local highlights, shared tips about the area, and went out of their way to ensure we felt comfortable and well cared for.

Thanks to Dion and his team, our travel was seamless, efficient, enjoyable and stress free! We couldn’t have asked for a better experience and truly appreciate all they did to coordinate all the working pieces into a flawless travel experience for us. We were so pleased with their services that we plan on using IschiaReview again for our upcoming return trip this summer! We sincerely appreciate and highly recommend their services to anyone visiting the region.

March 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Seamless transfer to make travel day smooth

Great communication, service at a fair price. We set up 2 transfers. Naples airport to Ischia and Ischia to Sorrento. Our flight was delayed over an hour and there were no issues with the transfer. Drivers were professional, friendly and helpful. I will absolutely use on future visits.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect transfer

Nothing to complain about regarding our transfer from Naples airport to Sorrento, and our return trip. The drivers both ways showed up on time and brought us on time. Will use them again upon our return to Sorrento.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

11 day trip through the Amalfi coast

Dion provided an exceptional level of service for all of my transfers. We had a three month old on our trip so this made our travels a little more complex. Dion really simplified our transfers from each location. He is a great communicator, all drivers were timely, professional and I would highly recommend using them for any transfer needs while in Italy!

September 19, 2024
Unprompted review

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