The marketed images were nothing like the product delivered. The product not only didn't even look like the same advertised but also was damaged and torn. When contacting with photos as evidence to re... See more
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The pictures in the box were jammed, wonky and 50% had fallen out, had to manually remove each section and reinsert. Once fixed it works ok, looks good as a bedside table piece, although the light is... See more
I am ordering custom face gift from Poland. Customer service helped me a lot! They advised me about proper size (surprise for my wife), they gave me all the information I needed and ensured that I am... See more
Customer Service was speedy and top notch. Had an issue with my original order (5 of 6 were perfect and will make the best gifts), and the remaining 1 was a bit damaged but they are working to replace... See more
Company details
Information provided by various external sources
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
Contact info
Great customer service!!
Great customer service!!! I got my first mens bracelet damaged and they gave me a new one free of cost right away. I will definitely be doing business with them again!
Outstanding customer service
I placed an order with this company for a night light with a Spotify barcode for a particular song linked for Fathers Day. I had problems tracking it and was quite concerned. I emailed them and they quickly responded asking me to provide details of the order. I did this and they investigated promptly keeping me informed all the time. I received my order shortly afterwards. I have to say their customer service was outstanding. The order arrived well packaged and was just as described. I would highly recommend.
I thought my product came damaged but…
I thought my product came damaged but the plastic cover on the front and back are very strong and packaging to deliver it safely was satisfactory. Thank you so much for the product I love it! Thank you Vita :))
Vita Wong (GiftLab)
I am ordering custom face gift from Poland. Customer service helped me a lot! They advised me about proper size (surprise for my wife), they gave me all the information I needed and ensured that I am OK with the photo I provided. I can recommend them (especially Vita Wong) with my whole heart!
The representative who assisted me was…
The representative who assisted me was Vita. Vita was amazing. The patience that was demonstrated (as I had to address some changes in my order) was highly professional. Vita was courteous and respectful. What I appreciate most was the constant and consistent communication between us. Vita just wanted to make sure that I was happy with my order. I’m sure that I will be! Thank you, Vita for catching my typographical error!
Awesome service affordable price
Awesome service affordable price, arrived on time, Love your products. Thank you.
Customer service was very friendly and…
Customer service was very friendly and fast. I have not received the product yet.
The picture charm I ordered became…
The picture charm I ordered became damaged I was able to reach out and she helped the process by emailing me and keeping me in contact with what would be happening thank you
Thank you very much for the 2 pendants…
Thank you very much for the 2 pendants my mum was very very happy. They were perfect, photo quality was 100%. She was over the moon!
I had a query about a product I had…
I had a query about a product I had purchased and the team were so kind and fast at getting back to me with advice and help. Nothing better than getting quick replies regarding your purchase. Very satisfied.
Amazing Service!
Very great customer service, incredibly fast replies, and quick shipping! Would highly recommend it!
Highly recommend and good quality
I have been using these guys for years as I always get the photo charms for my daughter as she likes to remember all her animal that have passed away . She absolutely adores the charms and always cries . This time I decided to get something different as she has a new puppy a crystal keyring and I can guarantee these will be high quality can definitely recommend this company and they are a lot cheaper than other places
Very kind and helpful
Very kind and helpful! I am grateful for such fast and good assistance ^^
Very happy with my order I got for my…
Very happy with my order I got for my nephew thankyou so much, will definitely be ordering from you in the near future 😁
Vita helped to solve my trouble and she…
Vita helped to solve my trouble and she is so kind. Really good help me and give me a new order after my project gets problems. Thx for Vita.
unique idea
The product idea is unique and unconventional
The quality is high and more than expected
Good customer service
i had a problem with the product but i emailed the company and the customer service was very good! they organised a replacement straight away and they were very helpful.
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