Soufeel Jewelry Reviews 80

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

The marketed images were nothing like the product delivered. The product not only didn't even look like the same advertised but also was damaged and torn. When contacting with photos as evidence to re... See more

Rated 3 out of 5 stars

The pictures in the box were jammed, wonky and 50% had fallen out, had to manually remove each section and reinsert. Once fixed it works ok, looks good as a bedside table piece, although the light is... See more

Rated 5 out of 5 stars

I am ordering custom face gift from Poland. Customer service helped me a lot! They advised me about proper size (surprise for my wife), they gave me all the information I needed and ensured that I am... See more

Rated 5 out of 5 stars

Customer Service was speedy and top notch. Had an issue with my original order (5 of 6 were perfect and will make the best gifts), and the remaining 1 was a bit damaged but they are working to replace... See more

Company details

  1. Jewelry Store
  2. Jewelry Designer
  3. Jewellery Manufacturer
  4. Watch Store

Information provided by various external sources

SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...


Contact info

3.2

Average

TrustScore 3 out of 5

80 reviews

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Rated 5 out of 5 stars

Great customer service!!

Great customer service!!! I got my first mens bracelet damaged and they gave me a new one free of cost right away. I will definitely be doing business with them again!

June 27, 2022
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Rated 5 out of 5 stars

Outstanding customer service

I placed an order with this company for a night light with a Spotify barcode for a particular song linked for Fathers Day. I had problems tracking it and was quite concerned. I emailed them and they quickly responded asking me to provide details of the order. I did this and they investigated promptly keeping me informed all the time. I received my order shortly afterwards. I have to say their customer service was outstanding. The order arrived well packaged and was just as described. I would highly recommend.

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

Vita Wong (GiftLab)

I am ordering custom face gift from Poland. Customer service helped me a lot! They advised me about proper size (surprise for my wife), they gave me all the information I needed and ensured that I am OK with the photo I provided. I can recommend them (especially Vita Wong) with my whole heart!

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

The representative who assisted me was…

The representative who assisted me was Vita. Vita was amazing. The patience that was demonstrated (as I had to address some changes in my order) was highly professional. Vita was courteous and respectful. What I appreciate most was the constant and consistent communication between us. Vita just wanted to make sure that I was happy with my order. I’m sure that I will be! Thank you, Vita for catching my typographical error!

June 13, 2022
Unprompted review
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Rated 5 out of 5 stars

I had a query about a product I had…

I had a query about a product I had purchased and the team were so kind and fast at getting back to me with advice and help. Nothing better than getting quick replies regarding your purchase. Very satisfied.

May 15, 2022
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Rated 5 out of 5 stars

Highly recommend and good quality

I have been using these guys for years as I always get the photo charms for my daughter as she likes to remember all her animal that have passed away . She absolutely adores the charms and always cries . This time I decided to get something different as she has a new puppy a crystal keyring and I can guarantee these will be high quality can definitely recommend this company and they are a lot cheaper than other places

May 8, 2022
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Rated 4 out of 5 stars

Good customer service

i had a problem with the product but i emailed the company and the customer service was very good! they organised a replacement straight away and they were very helpful.

January 5, 2021
Unprompted review

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