soulmiacollection.com Reviews 177

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Delivery service was fine, around two weeks to the UK. Quality of the four items purchased was lower than expected though. Materials used, cut of fabric. The experience has convinced me, again, never... See more

Company replied

Rated 5 out of 5 stars

Product exactly like on the pictures. I've ordered t-shirts and sweater. Vibrant colors, nice and soft fabric. Really good quality. After washing, according to the label in cold water, clothes didn't... See more

Rated 5 out of 5 stars

I ordered two tops (men's) from Soulmia after seeing online advertisements for the company's collection. I was pleasantly surprised that delivery of the order did not take weeks. The product itself... See more

Rated 1 out of 5 stars

My daughter ordered 3 bracelets over 3 weeks ago, we emailed to ask where the delivery was, no response to their support email, I have asked for a refund for non delivery again from the support email,... See more


Contact info

3.9

Great

TrustScore 4 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Save your money

After sending me the wrong size, they completely ignored my repeated request for an exchange. Save your money.

(edit: Despite their reply below, they have never emailed me regarding this request or this review. And now they're denying I ever ordered anything from them. They are lying.)

September 23, 2021
soulmiacollection.com logo

Reply from soulmiacollection.com

Dear Customer,
Thank you for taking the time to write your review.
We are sorry to hear that the item you ordered doesn't fit you.
Please rest assured that we are always trying our best to improve the accuracy of our size to meet customer's satisfaction.
Customers can contact us within 14 days of receiving the item.
Please kindly review our warranty policy
here:https://www.soulmiacollection.com/mod-article-id-80.htm
I have followed up on your case and provided you with a solution in the email support@soulmiacollection.com. Please kindly check it and reply to us.
Please kindly reply to the email we have sent to you regarding your particular case.
Best regards
Soulmia Support Team

Rated 5 out of 5 stars

Funny, comfy well-priced casual wear

Funny, silly, well priced t-shirts & cat ear hoodies that arrived remarkably fast considering they came from China. Generous sizes, pretty good quality for the price. Dont take all the 1 star reviews to heart. Recommend.

September 18, 2021
Unprompted review
Rated 5 out of 5 stars

Klaudia

The clothes are beautiful, they look very nice. The clothes are comfortable. I highly recommend the Soulmia website

September 14, 2021
Unprompted review
Rated 5 out of 5 stars

A happy shopper

I've ordered multiple items from Soulmia and I was very pleased with with the experience, from start to finish.

I will definitely buy from them again.

September 14, 2021
Unprompted review
Rated 4 out of 5 stars

Fabulous phrases on tops! Love them!

Loved the items I received from Soulmia. They are so fun and everyone I encounter compliments on them too. Good quality and fabulous designs. It took very long to get the items and that is the only reason why I am giving 4 instead of 5 stars. Thanks.

September 14, 2021
Unprompted review
Rated 5 out of 5 stars

Product exactly as described, order number #GCM2108111733188752

Product exactly like on the pictures. I've ordered t-shirts and sweater. Vibrant colors, nice and soft fabric. Really good quality. After washing, according to the label in cold water, clothes didn't shrink and colors stayed vibrant. True to size. Delivery faster then expected. Very happy with my purchase and definitely will order again.

September 11, 2021
Unprompted review
Rated 5 out of 5 stars

Great item, fast delivery!

I'm very satisfied with the Auntiecorn T-Shirts. Great material, hopefully also great print which won't wear out with washing. The delivery was reasonably fast with no troubles whatsoever.
Thank you very much!!

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Soulmia

Soulmia, is an international online fashion brand. This brand products offering includes women’s and men’s fashion apparel, accessories, shoes, bags and other fashion items. Soulmia’s business has covered more than 40 countries and regions worldwide. They committed to offering quality products of the latest trends and at appealing prices in a prompt manner. I recommended to my all of friends and family to purchase super quality products.

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

Best lockdown purchase I've made

When I first saw the ads for Soulmia I was skeptical as the products were so cheap but I could not be more pleased with the products I received. The products arrived on time, the material was of a good quality and the colour of the shirts was exactly as it was in the photos. The material is also very comfortable and breathable to wear, I will be wearing these shirts all through summer. Thanks Soulmia!

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

Positive experience!

The website is easy to navigate and the details about the clothes sizes are accurate enough to choose the right one. All the shopping process was very easy to complete. I would just suggest to provide a more detailed follow up of the shipment transit since It was not clear for me to understand the package status. I reached the Customer Service Team and the answer was fast. I really don’t have any complains, I feel very happy with the experience!

September 4, 2021
Unprompted review
Rated 5 out of 5 stars

Good experience!

Shipping was done super fast, the product was great quality (exactly like in the photos) and the support team is really kind and helpful. Good experience overall!

September 3, 2021
Unprompted review
Rated 5 out of 5 stars

I love your collection

I love your collection, it is very beautiful and at a good price! the delivery time is very fast and they are very good with their work, the customer service is very good and the product is of excellent quality! I love it is my favorite!

September 3, 2021
Unprompted review
Rated 5 out of 5 stars

Very comfortable

The quality of these products are very surprising, very comfortable and with very pleasant aspects, they also have a great safe and efficient fast shipping service, actually I am very satisfied, I recommend.

August 31, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look