soulmiacollection.com Reviews 177

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Delivery service was fine, around two weeks to the UK. Quality of the four items purchased was lower than expected though. Materials used, cut of fabric. The experience has convinced me, again, never... See more

Company replied

Rated 5 out of 5 stars

Product exactly like on the pictures. I've ordered t-shirts and sweater. Vibrant colors, nice and soft fabric. Really good quality. After washing, according to the label in cold water, clothes didn't... See more

Rated 5 out of 5 stars

I ordered two tops (men's) from Soulmia after seeing online advertisements for the company's collection. I was pleasantly surprised that delivery of the order did not take weeks. The product itself... See more

Rated 1 out of 5 stars

My daughter ordered 3 bracelets over 3 weeks ago, we emailed to ask where the delivery was, no response to their support email, I have asked for a refund for non delivery again from the support email,... See more


Contact info

3.9

Great

TrustScore 4 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great costumer service.

Great costumer service.
I wasn't sure of the things I bought and I asked for the wrong size so I emailed them my request. They answered pretty fast giving me the two options to change the size and to cancel the order. They politely canceled the order and I was very relieved since I thought it was too late. I am very greatful for their fast response and costumer service!

August 27, 2021
Unprompted review
Rated 1 out of 5 stars

Poor quality!

Poor quality!! I’m tiny and ordered a small only to get a large dress that’s not even true to what’s pictured!! Very disappointed!

August 27, 2021
soulmiacollection.com logo

Reply from soulmiacollection.com

Dear Customer,
Thank you for bringing this issue to our attention.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please rest assured that customers can contact us within 14 days of receiving the items.
Please kindly review our warranty policy here:https://www.soulmiacollection.com/mod-article-id-80.htm
Please offer us your order number or you can directly contact us at support@soulmiacollection.com.
Once we receive your information, we will provide you with an effective solution.
Best Regards
Soulmia Customer Service

Rated 5 out of 5 stars

Sceptical buyer proved totally wrong!

I ordered 5 t-shirts from them. They arrived from China to the UK in 5 working days. There was no problem with clearing UK Customs. The quality is perfect and they fit in accordance with my usual size. I'm a UK size 12 and I would buy a large over here. So I chose the same and they fit lovely. Not tight fitted or overly big. Definitely buy from them again.

August 26, 2021
Unprompted review
Rated 1 out of 5 stars

if i could i would rate it a 0

if i could i would rate it a 0, i paid for extra shipping and my order has not came. Ive paid and wouldnt even send me my refund. My track order number is GC2108201800248478

it literally doesnt let me reply i was supposed to get this dress last week for my grandma for her birthday !!! we didnt even celebrte it cause she really wanted thiks dress

August 26, 2021
Unprompted review
soulmiacollection.com logo

Reply from soulmiacollection.com

Dear Customer,

We are sorry for this inconvenience and empathize with your situation.
Since there are too many orders on our websites, the stock quantity changes very fast.
We have reported this issue to our relevant departments and will improve it in the future.
We have provided you with a solution at support@soulmiacollection.com.
Please check the email we have sent to you regarding your particular case.
Thank you for your understanding.
Best regards
Soulmia Support Team
www.soulmiacollection.com

Rated 5 out of 5 stars

Soulmiacollection is amazing

Soulmiacollection is amazing. Their site have so mannnnny articles of clothing, range, style, color and prints, it’s crazy to not want to buy them all.
I ordered 10+ items from them, they all fit amazing and soft.
I can’t wait to wear them with shorts and skirts!
The color and design were exact to their site, even the seams were sturdy and intact, not a single flaw.

August 26, 2021
Unprompted review
Rated 5 out of 5 stars

This company is awesome!

This company is awesome! They have such great products. My most recent purchase from them was a cute, witty t-shirt and I absolutely love it! They have great prices, they ship as fast as possible (since they are international), and the product is always just as it is pictured and sized.

August 22, 2021
Unprompted review
Rated 3 out of 5 stars

Very poor quality

Very poor quality - would definitely never buy from them again!

Update: After leaving the review Soulmiacollection contacted me and offered a full refund. For this reason I have upgraded my review from 1 star to 3 stars.

August 20, 2021
Unprompted review
soulmiacollection.com logo

Reply from soulmiacollection.com

Dear Customer,

We apologize for this order issue you experienced and we would like to work together to resolve this issue.
We always reflect on the vital feedback that customers provide us to improve our product and service in the future.
Customers can contact us within 14 days of receiving the item if there are any issues with the items.

Please kindly review our warranty policy
here:https://www.soulmiacollection.com/mod-article-id-80.htm
We have provided you with a solution at support@soulmiacollection.com.
Please kindly reply to the email we have sent to you regarding your particular case.

Best regards
Soulmia Support Team
www.soulmiacollection.com

Rated 5 out of 5 stars

A lot to choose from!

I was looking for some fun t-shirts and I was suprised there were so many different prints and styles to choose from! Delivery to Europe was no problem and the package arrived in time accordning to the order confimation. The products are great and conforms well to the descriptions on the website.

August 18, 2021
Unprompted review
Rated 4 out of 5 stars

Happy!

A bit smaller than anticipated with an XL being one of the sizings but overall very happy with the quality and material, would definitely buy again

August 16, 2021
Unprompted review
Rated 5 out of 5 stars

robreliford2

robreliford2
2021-08-10 23:37
Yes, at firstl was a bit skeptical about my online purchase but, l have to admit that l pleasantly surprised by my results. I was able to track my shipment every step of the way. The last message l received stated that the package was at my door snd lowe and behold there it was. Total process took about 9 days to arrive. Everything that l received was exactly as l ordered it. All the items fit perfectly. I am very satisfied with experience and would not hesitate to order from Soulmia again in the future

August 12, 2021
Unprompted review
Rated 5 out of 5 stars

Surprisingly good!

Ordered a summer dress then I read the bad reviews online and regretted my decision immediately. But the dress showed up in 2-3 weeks and it's actually really nice! True to size and looks just like the photo.

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

I order two dresses that ended up being

I order two dresses that ended up being
defective(one was bigger at the bust and the other was big at the waist) and not great quality(it saud it was polyester but still expecteda better fabric than what came).The customer support service was amazing. They replied immediately and offered me a refund or to resend the items. I chose the refund and i was issued in a few days. They even refunded me for the shipping costs. The shipping time was 2 days earlier than expected. Overall i would order again but only cotton fabrics.

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

The dress is really beautiful

The dress is really beautiful, I love it particularly the slit, it is not too revealing. It is very comfortably, very soft to the touch. I can wear the dress with no hussle. It is a perfect sundress for any occasion. The color is very mellow, true to its size. And it is what you see is what you get.

August 4, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look