Southern Siding & Window Reviews 

191
•
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Southern Industries Not recommended. I would not recommend due to how the visits (pleural) were planned, not receiving the second proposal which we were considering, and when we received the survey a... See more

Rated 1 out of 5 stars

I have been calling to get an update on when my project of siding and gutters will be started. I signed a contract two months ago, paid a $10,000 deposit, and now I can’t get a hold of anyone who can... See more

Rated 1 out of 5 stars

Received a sales pitch by salesman. Product is severely overpriced 10k for gutters and 40k for siding. Questioned salesperson for detailed quote the charge 1k admin and 4k processing fee.i looked at t... See more

Rated 1 out of 5 stars

The work is over priced and extremely low quality. Trying to get repair or correction is almost impossible. You need to call several times each time before you receive a return call. Promises are a... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Home Improvement Company Augusta. Southern Siding & Windows has been serving homeowners in the CSRA since 1966! Visit online, call or come by our showroom.


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1.2

Bad

TrustScore 1 out of 5

191 reviews

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1.2

All reviews

(191)

1 review in the last 12 months

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Rated 5 out of 5 stars

Very professional

Very professional, great quality work at a reasonable price. They do a very good job following up after the installation to make sure you are satisfied. Tyler Padgett, their marketing Rep. also followed the install very closely during the install and afterwards. He is knowledgeable, professional and does not pressure you to make a sale.I have used them 3 times in the last year and they will be my first call when I need them again

May 5, 2018
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Rated 5 out of 5 stars

Great service

Great service. Had gutters put on my house last year. They were clean and neat. Did job in a timely manner. Would use them again for other services.

May 2, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Because we had so many windows, it took us 3 separate projects with Southern Siding & Windows to get them all replaced. Each time was easy, sales rep came out for our estimates each time, then they would send out someone for measurements, then installation. I couldn't have asked for better service. Everyone we dealt with was professional and when each installation was completed they cleaned up everything! We had a great experience.

April 30, 2018
Unprompted review
Rated 4 out of 5 stars

The new windows have lowered my…

The new windows have lowered my heating/cooling bill and added sex appeal to my house. The price was within my budget and the staff made sure all my concerns were answered before the work began.

April 26, 2018
Unprompted review
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Rated 5 out of 5 stars

We are very satisfied with the job…

We are very satisfied with the job Southern Siding did with installing our sliding door and deck planning. They were very professional and on schedule with all aspects of the project. We would definitely recommend Southern Siding for any project needed around the house.

April 23, 2018
Unprompted review
Rated 4 out of 5 stars

The sales person was initially very…

The sales person was initially very nice , when I had a question later about the cost and was thinking about changing to another style gutter , he was rude. The installation went very well and clean, the billing department was helpful .

April 23, 2018
Unprompted review
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Rated 5 out of 5 stars

Screened Porch and Extended Patio

I received a great price. The crew was professional, they cleaned their mess, and the work is excellent. I'm completely satisfied with the project and the quality of the work.

April 20, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent work in installing…

Excellent work in installing complicated gutter system. Young couple installed and did a super job. No problem with calling them to come back for a check.

April 13, 2018
Unprompted review
Rated 1 out of 5 stars

Disappointed

To start with, the salesperson was good since he sold us on buying 20 windows, which we did need. The biggest selling point was the warranty. The salesperson is unaware of what actually goes on with the installation so don't be fooled by what they tell you is going to happen. The 2 guys were late, no phone call. (We were told there would be 5-6 guys) Then one had an attitude with us because we addressed that issue of them being late. One had no problem asking for a drink of water but never asked to use the bathroom and we discovered later that they used our yard. (They never left until they were done) They worked until dark so they wouldn't have to come back and then they couldn't clean up properly so there were nails and tools left behind everywhere! If we hadn't looked, we probably would have had flat tires since there were a lot of nails in our driveway too. If these guys had shown up on time, they would have had time to clean up properly and not rush which was part of the problem at the end. The windows were dirty and for the price we paid for these windows, they should have been clean. And when we addressed these issues, someone did come clean the windows and fix a couple other issues we discovered. But those guys, (not the same ones that installed the windows) were not impressed to be having to clean 20 windows and they were unprepared to do so. I had to provide some of the window cleaner since they ran out.
So after 1 year, 5 years and 10 years, they are supposed to come inspect the windows. You send in the coupon and someone is supposed to call to set up a time. No one called. When I called, I spoke to a nice man who said he never received the coupon. He then said he would call me back and I gave him my new phone number. After a few more weeks, I called again and he said he was trying to call. I asked what number he called and it had been my old number. I told him again what my new number is. He called a week later and wanted to come the next day so they don't like to give you advance notice. When he arrived he only walked around the house and asked what the issues were. Wouldn't that be part of their inspection???? He never examined the windows and never looked at them inside the house. Apparently you do your own inspection and tell them the issues. We pointed out what we saw and he took the screens that needed replacing. After 6 weeks, we started calling for our screens to be returned. Finally they were brought back and I pointed out the problem window (sash I think its called). One guy tried to fix it but made it worse and said he would have Tommy order a new one. It has now been ANOTHER 6 weeks and we have not heard from them. How could I possibly recommend them or give them a good review???? If I had to go back and do it again, I would NOT choose them.

April 13, 2018
Unprompted review
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Rated 5 out of 5 stars

Roof and gutters

Roof and gutters. Showed up on time, did the work well and quickly. Supervisor came out as the crew was finishing up to make sure all work was done satisfactorily. Follow ups from the office as well.

April 13, 2018
Unprompted review
Rated 4 out of 5 stars

Carport

I am very satisfied with the workmanship and the workers. Follow us is very good.

April 7, 2018
Unprompted review

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