Through no fault of Southwood Garden Centre there was a problem with the carrier failing to deliver our parcel. I contacted the garden centre and they immediately tried to resolve the issue. When w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Southwood Garden Centre is a small family run business. We offer local collection and nationwide delivery on all of our products. With express delivery available. We also have a large in store selection of plants that are not on our website. With over 2000 different products to choose from we have something for everyone. Ranging from Solar Lights, Garden Furniture, BBQ’s, Homeware, Seasonal Products and so much more! Visit our website now to checkout our full range of products.
Contact info
Southwood Farmshop, HU16 5HG, Cottingham, United Kingdom
- 01482 845825
- info@southwoodgardencentre.co.uk
- southwoodgardencentre.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good and efficient service
Good and efficient service, despatched quickly and packed solidly to safeguard the purchase integrity.
Thank you.
What more could you ask
I buy Lemax model village items from here and I find them to be quick in delivery and competitively priced. I will continue to buy from this company because I know they supply first class products and provide excellent service.
Great selection of Disney products
Great selection of Disney products. Had a lovely lunch in Lucy's cafe.
Caroline at the checkout was really helpful and friendly.
A must visit for everyone.
Napoleon bbq order
Napoleon bbq order. Sign of good company when something goes wrong and gets sorted quickly. Bbq badly damaged on arrival but I am sure this was the courier. Immediate responses over email and replacement organised within a day. Many thanks
Bought an item online
Bought an item online. Communication about order and delivery was excellent and item was very well packed and shipped really quickly. Fully recommend.
Exceptional Customer Service
Through no fault of Southwood Garden Centre there was a problem with the carrier failing to deliver our parcel. I contacted the garden centre and they immediately tried to resolve the issue. When we finally received the order, one of the items was damaged despite being well packed but it was swiftly replaced at no additional cost to us.
All my emails were promptly responded to and we are really pleased with the items ordered at a great price. Exceptional customer service to resolve the issues caused by the carrier. Will definitely consider buying from here again.
Lovely quality garden planters and a solar light
Both my separate orders came really quick and was notified of their progress,really well packed and loved my purchases I then ordered more to give as presents.
Excellent prompt delivery and best…
Excellent prompt delivery and best price on the lights I wanted
Very pleased with Hartman Teak bench
Very pleased with Hartman Teak bench - great quality, great price and quick delivery. Would recommend.
first class service and at a reasonable…
first class service and at a reasonable price. I was looking for some out door lights main powered and ones that would last. Found some at south wood and purchased arrive quickly and well packaged.
Fantastic service
Fantastic service
Would highly recommend
Wide range of offers and products available
Delivery was packaged brilliantly
Would 1000% recommend
Top class experience this is how online…
Top class experience this is how online buying should work. It was a pleasure to get things exactly as ordered and within the timeframe Well done to everyone involved with my order
Highly recommend Southwood garden centre
Very fast service and items arrived safe and well. Great prices too. I’ve ordered twice now and had no problems at all. I highly recommend Southwood garden centre and will certainly be back for more purchasing. Thank you Southwood for everything ⭐️⭐️⭐️⭐️⭐️
Pleasure to do business with.
Website very easy to order on, competitive prices kept informed of delivery very smooth transaction.
Purchased a water feature
Purchased a water feature. Unfortunately, there was a slight problem. Really pleased with their customer service department they were quick to respond and a replacement was quickly received. It was so refreshing to get such excellent service
Just purchased a metal watering can…
Just purchased a metal watering can from Southwood at a great price. Easy to order online and the service was brilliant. Item shipped quickly and it was easy to track. Thank you very much to all who helped to get my order ready and sent out. Keep up the good work.
Overhanging Outdoor Light Hanger Pole Stand - 192cm
I ordered an Overhanging Outdoor Light Hanger Pole Stand - 192cm. The item arrived promptly and well packaged. I was kept informed about delivery too. The quality of the item along with the service received was excellent.
First class service from order to and…
First class service from order to and including delivery. Would definitely recommend. Love the garden set - exactly what I wanted.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








