Southwood Garden Centre Reviews 

773
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, noting that orders arrive securely wrapped and in pristine condition ready for the garden. Many people also highlight the competitive prices, wonderful discounts, and the wide selection of high-quality plants and outdoor ornaments available online. Some people were satisfied with the exceptionally helpful customer service, mentioning prompt email responses and friendly phone communication when items were out of stock. Buyers consistently appreciate the smooth online ordering process, professional staff assistance, and the reliable tracking information provided throughout transit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the excellent items and great value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt shipping times... See more

Order

People report high satisfaction with the order process and delivery experience. Consumers frequently mention... See more

Service

Users describe positive interactions with service, highlighting exceptional quality, reasonable pricing, and... See more

Price

Customers consistently express satisfaction regarding the price, noting great value for money and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Through no fault of Southwood Garden Centre there was a problem with the carrier failing to deliver our parcel. I contacted the garden centre and they immediately tried to resolve the issue. When w... See more

Rated 5 out of 5 stars

I was impressed that the lady phoned me to say that the item I had ordered was out of stock but some more were expected in the following week & would I mind waiting. A bit of old fashioned common cour... See more

Rated 5 out of 5 stars

I was looking for the White Floral LED Glitter Water Spinner Lantern, and could not find any in stock anywhere until I went to Southwood Garden Centre online. They promptly shipped with a very quick... See more

Rated 5 out of 5 stars

Fantastic service, and prompt delivery of great quality garden pot feet. No more putting them all up on bricks for us! Good price and extremely well packaged for transit. All in recyclable cardboard/p... See more


Company details

  1. Garden Center
  2. Christmas Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Outdoor Furniture Store

Written by the company

Southwood Garden Centre is a small family run business. We offer local collection and nationwide delivery on all of our products. With express delivery available. We also have a large in store selection of plants that are not on our website. With over 2000 different products to choose from we have something for everyone. Ranging from Solar Lights, Garden Furniture, BBQ’s, Homeware, Seasonal Products and so much more! Visit our website now to checkout our full range of products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

773 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(773)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

What more could you ask

I buy Lemax model village items from here and I find them to be quick in delivery and competitively priced. I will continue to buy from this company because I know they supply first class products and provide excellent service.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Napoleon bbq order

Napoleon bbq order. Sign of good company when something goes wrong and gets sorted quickly. Bbq badly damaged on arrival but I am sure this was the courier. Immediate responses over email and replacement organised within a day. Many thanks

August 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Bought an item online

Bought an item online. Communication about order and delivery was excellent and item was very well packed and shipped really quickly. Fully recommend.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Through no fault of Southwood Garden Centre there was a problem with the carrier failing to deliver our parcel. I contacted the garden centre and they immediately tried to resolve the issue. When we finally received the order, one of the items was damaged despite being well packed but it was swiftly replaced at no additional cost to us.

All my emails were promptly responded to and we are really pleased with the items ordered at a great price. Exceptional customer service to resolve the issues caused by the carrier. Will definitely consider buying from here again.

August 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Fantastic service
Would highly recommend
Wide range of offers and products available
Delivery was packaged brilliantly
Would 1000% recommend

July 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend Southwood garden centre

Very fast service and items arrived safe and well. Great prices too. I’ve ordered twice now and had no problems at all. I highly recommend Southwood garden centre and will certainly be back for more purchasing. Thank you Southwood for everything ⭐️⭐️⭐️⭐️⭐️

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a water feature

Purchased a water feature. Unfortunately, there was a slight problem. Really pleased with their customer service department they were quick to respond and a replacement was quickly received. It was so refreshing to get such excellent service

July 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Just purchased a metal watering can…

Just purchased a metal watering can from Southwood at a great price. Easy to order online and the service was brilliant. Item shipped quickly and it was easy to track. Thank you very much to all who helped to get my order ready and sent out. Keep up the good work.

July 28, 2026
Unprompted review

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