No one available initially but called back within 30mins, explained clearly the options available. Booking my choice was simple and straightforward. The agent was helpful and pleasant at all times and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sovereign booked the stateroom room we wanted for us, and managed to get an even better price from an well known online booking cruise site, as the sovereign price promise match says. Thank you Rebecc... See more
Company replied
Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold. It’s always handy to have a brochure in front of you to look where cabin numbers are... See more
Company replied
We have used sovereign for several years . Phone always answered quickly by professionally trained staff . If staff are exceptionally busy they will arrange call back promptly to deal with book... See more
Company replied
Company details
Written by the company
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Contact info
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, United Kingdom
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4.9
Excellent
892 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy booking process with agent who…
Speedy booking process with agent who very clearly understood my requirements.
July 21, 2026
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are pleased to hear that your booking was completed quickly and that our team understood your requirements clearly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Exceptional Service
I have used Sovereign a number of times and always have been impressed with the service.
This time around I was looked after by HANS JAGDEO who was exceptional. Very very pleased with the service I received.
July 7, 2026
Reply from The Sovereign Cruise Club
Dear .Ray P,
Thank you so much for your recent 5-star review.
We are delighted to hear you have consistently been impressed with our service and it is wonderful to know Hans provided such exceptional support on this occasion.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
No problem too small
No problem too small, very efficient, professional, friendly and helpful. Also patient! Thank you Megan and your colleagues.
July 20, 2026
Reply from The Sovereign Cruise Club
Dear RojjerB,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our team efficient, professional, friendly and helpful. We will be sure to pass your lovely comments on to Megan and the rest of the team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Sovereign called back after a request…
Sovereign called back after a request and gave a very competitive price compared to other agencies who couldn’t come anywhere near what Sovereign offered me. The deal and booking was completed quickly, efficiently and professionally. Will always be my first contact point now
July 20, 2026
Reply from The Sovereign Cruise Club
Dear Paul,
Thank you so much for your recent 5-star review.
We are delighted to hear you were pleased with our competitive pricing and the efficient, professional service you received.
We appreciate your recommendation and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
What a delight to deal with Poppy…
What a delight to deal with Poppy Jones…. Polite, engaging, professional…. and answered our queries promptly
July 16, 2026
Reply from The Sovereign Cruise Club
Dear Bernard,
Thank you so much for your recent 5-star review.
We are pleased to hear that Poppy provided such polite, engaging and professional service. It is great that she was able to answer your queries promptly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Able to give me immediately
Able to give me immediately, information regarding this cruise. Hans was knowledgeable and efficient during booking process.
July 16, 2026
Reply from The Sovereign Cruise Club
Dear Bernard,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Hans was able to provide the information you needed straight away and that you found the booking process knowledgeable and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Seamless& professional service
July 6, 2026
Reply from The Sovereign Cruise Club
Dear David Kemp,
Thank you so much for your recent 5-star review.
We are delighted to hear you experienced a seamless and professional service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Prompt response to enquiry
Prompt response to enquiry. Friendly and helpful staff member; Skye offered useful information and support in booking with cruise line.
Much appreciated
July 7, 2026
Reply from The Sovereign Cruise Club
Dear Gill,
Thank you so much for your recent 5-star review.
We are pleased to hear that Skye was able to provide prompt, friendly and helpful service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always Top Service
Answer the phone promptly, ring back when they say, polite and friendly and all booked efficiently without any problems.
July 14, 2026
Reply from The Sovereign Cruise Club
Dear Mrs Sue Pipe,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team polite, friendly and efficient. It is great to hear that everything was booked smoothly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I have booked with Sovereign a few…
I have booked with Sovereign a few times now and always been happy with the service.
July 13, 2026
Reply from The Sovereign Cruise Club
Dear Elizabeth Dobbs,
Thank you so much for your recent 5-star review and continued loyalty.
We are thrilled to hear you have been happy with our service each time you have booked with us.
We appreciate your support and look forward to helping you plan your next holiday.
Kind regards,
The Sovereign Cruise Club
Everyone was very helpful.
July 2, 2026
Reply from The Sovereign Cruise Club
Dear Graham Peers,
Thank you so much for your recent 4-star review.
We are pleased to hear that our team were helpful throughout your experience.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very efficient
July 2, 2026
Reply from The Sovereign Cruise Club
Dear Peter Whitney,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our service efficient and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Skye was very efficient and informative…
Skye was very efficient and informative thank you
July 2, 2026
Reply from The Sovereign Cruise Club
Dear Sheila,
Thank you so much for your recent 5-star review.
We are pleased to hear that Skye was efficient and informative throughout your experience.
We will be sure to pass on your kind words and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Glynis Hunt,
Thank you so much for your recent 5-star review.
We are delighted to hear you found the booking process easy and that our team were helpful.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are delighted to hear that you have found our team quick to respond to your questions.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Keith Hadfield,
Thank you so much for your recent 5-star review.
We are delighted to hear our team were both helpful and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Really helpful and efficient
Really helpful and efficient in getting the information I needed quickly. Easy to book and as we have booked before lots of information was already available. Follow up service is good and very knowledgeable. Friendly and professional service.
July 7, 2026
Reply from The Sovereign Cruise Club
Dear Ian,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our booking process quick and easy. It is great to hear that our team provided friendly, professional and knowledgeable support.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful and seemed to know what I…
Very helpful and seemed to know what I wanted.First experience with this company but would book again with them.
July 2, 2026
Reply from The Sovereign Cruise Club
Dear Jennifer Dines,
Thank you so much for your recent 5-star review.
We are delighted to hear our team were able to understand what you were looking for and make your first experience with us a positive one.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Keith Wallbank,
Thank you so much for your recent 5-star review and continued loyalty.
We are so pleased to hear you received excellent service from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Yet to prove yourself this year!
July 1, 2026
Reply from The Sovereign Cruise Club
Dear Norman Ewing,
Thank you so much for your recent 5-star review.
We appreciate your feedback and look forward to the opportunity to provide you with a great experience this year. We are committed to delivering excellent service and hope we can exceed your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.