No one available initially but called back within 30mins, explained clearly the options available. Booking my choice was simple and straightforward. The agent was helpful and pleasant at all times and... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Sovereign booked the stateroom room we wanted for us, and managed to get an even better price from an well known online booking cruise site, as the sovereign price promise match says. Thank you Rebecc... See more
Company replied
Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold. It’s always handy to have a brochure in front of you to look where cabin numbers are... See more
Company replied
We have used sovereign for several years . Phone always answered quickly by professionally trained staff . If staff are exceptionally busy they will arrange call back promptly to deal with book... See more
Company replied
Company details
Written by the company
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Contact info
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, United Kingdom
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4.9
Excellent
896 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from The Sovereign Cruise Club
Dear Keith Hadfield,
Thank you so much for your recent 5-star review.
We are delighted to hear our team were both helpful and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Really helpful and efficient
Really helpful and efficient in getting the information I needed quickly. Easy to book and as we have booked before lots of information was already available. Follow up service is good and very knowledgeable. Friendly and professional service.
July 7, 2026
Reply from The Sovereign Cruise Club
Dear Ian,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our booking process quick and easy. It is great to hear that our team provided friendly, professional and knowledgeable support.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful and seemed to know what I…
Very helpful and seemed to know what I wanted.First experience with this company but would book again with them.
July 2, 2026
Reply from The Sovereign Cruise Club
Dear Jennifer Dines,
Thank you so much for your recent 5-star review.
We are delighted to hear our team were able to understand what you were looking for and make your first experience with us a positive one.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Keith Wallbank,
Thank you so much for your recent 5-star review and continued loyalty.
We are so pleased to hear you received excellent service from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Yet to prove yourself this year!
July 1, 2026
Reply from The Sovereign Cruise Club
Dear Norman Ewing,
Thank you so much for your recent 5-star review.
We appreciate your feedback and look forward to the opportunity to provide you with a great experience this year. We are committed to delivering excellent service and hope we can exceed your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent Service
A professional advisor who helped us to book a Celebrity cruise for our 40th Wedding Anniversary only 7 months before !!
Easy to sort and any questions answered , excellent service and Thank You so much .
May 7, 2026
Reply from The Sovereign Cruise Club
Dear J R,
Thank you so much for your recent 5-star review.
We are delighted we could help you book your Celebrity cruise in time for your 40th Wedding Anniversary. It is great to hear you found the process easy and our team were able to answer all your questions.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Gordon Galloway,
Thank you so much for your recent 5-star review.
We are glad to hear you found our team very helpful and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Pleasant and informative
June 25, 2026
Reply from The Sovereign Cruise Club
Dear Gloria Foyle,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our team pleasant and informative.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Friendly helpful service, good value
Friendly helpful and prompt answer on telephone. Skye was excellent. Good value pricing.
July 2, 2026
Reply from The Sovereign Cruise Club
Dear Wightie,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye provided a friendly, helpful, prompt service and that you were pleased with our great value pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Great company… Great customer service…
Great company… Great customer service by the team and great prices…. You can speak to the same person if you wish… The phone is answered promptly…. Wonderful !
July 1, 2026
Reply from The Sovereign Cruise Club
Dear Kim Metcalf,
Thank you so much for your recent 5-star review.
We are pleased to hear you enjoyed our customer service, competitive prices and the personal touch of speaking with the same luxury cruise consultant.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are thrilled to hear our team were knowledgeable and helpful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Adam,
Thank you so much for your recent 5-star review.
We are pleased to hear you received excellent service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Totonpie,
Thank you so much for your recent 5-star review.
We are thrilled to hear you found that we were able to offer you the best price.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Exceptional service and great pricing
Exceptional service and great pricing. An absolute joy to deal with every time. I’d recommend Sovereign to anyone booking a cruise.
July 1, 2026
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are thrilled to hear you enjoyed our service and found great value in your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
What’s not to love about this excellent service?!
Skye, who dealt with our two bookings was polite, friendly and keen to learn what we were looking for. She found exactly what we wanted and at an extremely competitive price in a quick and efficient manner. My wife and I were very, very impressed. Many thanks - we will be recommending Sovereign to all our cruise friends for sure.
June 26, 2026
Reply from The Sovereign Cruise Club
Dear Michael Hussey,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye provided such friendly, attentive service and found the perfect cruises for you at a great price. Your recommendation means a great deal to us and we appreciate your support.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Helpful Easy and Good Value
The booking was very easy. All very informative and helpful throughout the conversation. Our needs were listened to and accommodated with clear explanation of our options and costs. We were also given the time we needed to make informed choices.
June 23, 2026
Reply from The Sovereign Cruise Club
Dear Malcolm Green,
Thank you so much for your recent 5-star review.
We are delighted to hear that your booking experience was straightforward and that our team took the time to understand your needs, clearly explain your options and help you make informed decisions.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Susan,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team helpful, friendly and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I was able to make my cruise booking…
I was able to make my cruise booking easily without any hassle. The Sovereign advisor, Skye Mullally-Ifill was most helpful and informative. I have used Sovereign for cruise bookings many times over the years and my latest experience was once again first class.
June 24, 2026
Reply from The Sovereign Cruise Club
Dear Roger Hart,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that your booking process was smooth and that Skye provided such a helpful and informative service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Experienced team
We have booked 4 cruises with Sovereign. The team is knowledgeable and very responsive. Great follow up and availability. Easy process and direct relationships with cruise companies.
June 29, 2026
Reply from The Sovereign Cruise Club
Dear Anne Francoise Rankine,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you have had such positive experiences with our team and that you have found us knowledgeable, responsive and easy to work with.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service when booking
Joe was very efficient and friendly. He returned my call as promised.
June 29, 2026
Reply from The Sovereign Cruise Club
Dear Carole Blake,
Thank you so much for your recent 5-star review.
We are pleased to hear that Joe provided you with efficient and friendly service and followed through by returning your call as promised. We will be sure to pass on your kind comments to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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