Soyoustart Reviews 

Iv used OVH, SYS and Kimsufi on and off for years. I can sadly say it has NEVER taken them a week to confirm my IDs for "security" this seems to be a thing with Kimsufi and SYS in particular there customer service is almost nonexistent. There cheap thats about all the good i can say. There servers are outdated, the networks not whats advertised. They use custom kernels and dont provide the kernels (trust me at some point this becomes a bigger and bigger issue)
And then the customer service has just disappeared completely.

This really scam. I ordered a dedicated server from here. They did not process, did not reply or feedback and did not refund!!!
Please dont buy server at here.

I have a dedicated server starting from March, at the end of the dedicated server, the service does not want to be renewed using a prepaid balance I don't know why when I try to renew my prepaid balance it doesn't even decrease my prepaid balance and my dedicated status is suspended. So from that I decided to buy a VPS hurriedly and it was around $ 71 and the purchase was successful using the prepaid balance, and I have the remaining prepaid around $ 24.01 then I also decided to delete Dedicated service from the manager and I think clearly there is no problem whatsoever. But when April 2, 2021, I got charged and all my prepaid balance ran out. I HOPE CAN BE REFUND.

soyoustart service is so bad.
please dont buy from soyoustart.
they dont reply within 24hrs.
they reply after 3-4 day.
and server suspend without reson.

Worst support ever. Also there dedicated gaming system is just plain stupid.

Cpu is oke for more games.
But why in the hell would youbuse 1333 mhz ram... That is the worst decision ever.. seeing seeing 2400 is like the same buy in price. Your just bottle necking your own system...

I was using soyoustart for 5 years. They suspended my server 1 minute after getting an abuse claim. There isn't even any name on it. They also send me abuse claim for an IP which I am not using at all. I created a ticket and asked refund for rest of the service because I can not use it anymore, they just closed the ticket without any answer! Stay away from this company. Terrible support and steals your money.

They have good anti-ddos for game obviously its from ovh that's why, support are same as ovh no complain but when a dedicated game server is saying abuse for port scanning or network attack on my ip and the port that its obviously public rust server " We have evidence that a network scan (or network attack) was carried out on a server belonging to a client of ours, from an IP address under your responsibility." don't trust this one.

I don't understand all the reviews complaining about a lack of support. It's not managed hosting and if your server fails to meet their SLAs then claim it back as a credit.

I've always been pleased with SYS / OVH and will continue to use them. Been with them for all my dedicated server needs in the last 7 years. Only bad thing I think I can say is that if you buy the server and they flag your payment as suspicious then the advertised 180 seconds setup time isn't going to happen and you will have to wait until office hours for it to be set up.

The servers aren't bad, they are well priced and work well but the sales/commercial department has a lot to learn about customer relations. They talk a lot about "commercial gestures" and how they think they are doing you a favour but they don't really want to help you.

I'm trying to get them to transfer money paid for existing servers onto new servers, basically trying to be loyal but they are making things so complicated because their new pricing structure means the same category of server is slightly cheaper and they don't let you transfer credit to "cheaper servers". We are talking about 2.01€ !!! Surely its in their interest for me to accept a loss of 2€ a month on money paid in advance.

My server is down, tried to call to the number they have, but it's useless. I opened 2 tickets and 1 hour later I do not have any answer.

I am an OVH and SoYouStart customer for more than 6 years. It's crucial to understand that their base offer is non-managed, although OVH recently started offering optional levels of support at an extra cost.

With that clear, I reinforce that I have always been very well served in these almost 7 years that I am a customer.

I've been a customer at SoYouStart for more than 1 year and the only issues I had were my fault which I managed to fix myself. I see a ton of people complaining about how bad support is, do you see the price? SoYouStart is SELF MANAGEMENT which means do not expect support chatting with you whenever you want. It is cheaper than OVH for this reason, you get the hardware and take care of it, do not rely on support. If you are an experienced dedicated machine admin go for it, do not overpay at OVH for features like support which you won't need, if you are new to this go for OVH because support doesn't exist in here.

Server available in 120 seconds... try 32 hours lol
Support is as everyone says. there is none and well, thats probably for the best.
Disable "monitoring" as everyone says...
If you want windows, be prepared to wait another day..
Took 4 hours install windows through their control panal..
but hey its pretty cheap, what were we expecting right?

DON't Use this so called company.. I have two server that I can't use because there no one to talk to over the weekend and they didn't reply back to in time with there hours.. 9 to 6 haha please get better custom support and stop wasting people time.. I won't be using them again.

So far I have wasted £120 over two dedi server and one is offline because I don't want to pay for one and the other is stuck in a loop installing window server 2012... That I don't own a key for I own A key for window server 2016.. but it will not show up in the list to install it and they tell you to add you key to there Manage licences?? if they checked.. haha they would have know that I already did that... Thanks alot SOYOUDIE.... RIP for you so called company..

I would rated it a 0 but I can't.

Please do not use their services!
I've been with them for over a year.
Support is as BAD as everyone else says. Ridiculous. No prioritization of case severity, nothing.
If you're running your own OS, please Disable Monitoring in the console. Otherwise, they will get an automatic ticket saying that your system is inaccessible and needs intervention. By "intervention" it means there are just going to power cycle and boot into recovery. Your properly working system has a chance of getting corrupted by the power cycle. Not to mention any data that was running on your server has an excellent chance of getting corrupted.
12 hours after the issue, no response from them whatsoever, but they keep on opening "Electric connector" ticket every time I try to reboot the server from console and they have to physically do something.
Incompetence, pure and simple.

Good quality, absolutely no support

Quality is fine, no issues so far, support doesn't exist.

Soyoustart gave me a wrong server and they do not want to refund it or to change it! I clicked on the Canada servers but I got a server in france. I asked for a refund but they do not want to give me a refund also they do not want to change the location. Also the support is very bad I wrote a ticket and I got an answer after over a week also support closed the ticket even though my case was not cleared because I want still a refund. For this I created a PayPal and wrote the same thing I wrote here. Never ever Soyoustart!

My server has been down for 36 hours, not a single response from support. No help, nothing. I used their default install and it randomly died on a server reboot. My server has been down for 2 days and I am losing money due to the downtime. Don't use if expect you'll need support what-so-ever.

Where do i start lol? once you actually get the server its decent but the amount of info they want from you is questionable..a lot of personal info which lets face it they only want for one thing.

Ordered a server thats "120 second activation" but they don't put on the order page it could take 4 years to get your "payment checked"...good job i don't need it instant..

Also, whats this setup fee about? not needed at all...its something you expect from a reseller host ran by kids not ovh..£18 just for you to "setup" aka click install? the servers are made to look cheap with the prices low but then once you add up setup fees and the rest they're not really that cheap, "verify your documents" these people working for the FBI or something? the fact they demand all that personal info then ask you for passports and IDs to me alone is a reg flag..you sell SERVERS you're not a bank or somet..

Update**

Ordered a server literally 4 days ago and still not received it..no emails or tickets either..i know it was like a sale or something? so you sell out fast? but dont keep the sale up if you dont have enough dedis...i feel like they've put the sale on and ran out rather quick but been too lazy to cancel it so now they've got loads of people waiting for a dedi they cant provide...either that or they're running FBI checks,CIA maybe even National Security Agency checks...like jesus, never came across a company who literally stores so much of your personal info then even demands your driving license or passports...glad i didn't order it..would never give a company so much stuff and they only want it so when you miss a payment or charge back for cough no dedi in over a week they can just send debt collectors and sue you....wouldn't trust them with my email address never mind the rest but at the same time who can blame them...their are kids who would give out bank details and national Insurance number to Indians claiming to work for Microsoft.