SpaMedica Reviews 

2,059
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly staff and expert surgeons for their highly professional and caring approach throughout every single stage of the medical treatment. People note that surgical procedures are extremely quick, thoroughly explained by the team, and successfully restore clear vision with minimal physical discomfort. Some reviewers were not happy with the post-operation service, mentioning ongoing discomfort, blurry vision, or a noticeable drop in support after leaving the local clinic. A few other people also felt that communication during the operation could be improved, describing a stressful environment or feeling treated like an impersonal object.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout their procedures. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting fast procedures and pain-free... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and efficient procedure.... See more

Product

Reviewers highlight positive aspects of product performance, expressing deep satisfaction and delight with... See more

Quality

People report positive experiences with quality, expressing delight with successful surgeries and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply exceptional and professional staff at Blackpool made my experience so very good. Having vision in one eye only I was somewhat concerned about anybody touching the left eye let alone performing... See more

Company replied

Rated 5 out of 5 stars

Highly recommend. Feeling comfortable after two cataract surgeries. Nice place very comfortable and clean. Staff very polite caring & knowledgeable. The surgeon Mr Appaswamy and his team have done a g... See more

Company replied

Rated 5 out of 5 stars

My cataract operation at SpaMedica Swansea has given me back the eyesight in my right eye that I never thought I could get. Everything is so clear and colourful, my eye surgeon was wonderful, kind and... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,059)

905 reviews in the last 12 months

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Rated 5 out of 5 stars

First cataract op.

I had my first cataract op on Friday at SpaMedica Wokingham and the whole team were friendly reassuring and very efficient.As soon as I can have the other eye done I will definitely go back there.

July 31, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your lovely review about SpaMedica.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

All are very caring

All are very caring, and friendly, nothing is too much trouble. I was very nervous but the staff were amazing. Put me at ease from the start, explained the whole procedure and gave me time to ask questions. The place is lovely and clean, plus easy access for disabled patients.

August 1, 2026
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Reply from SpaMedica

Thank you for your lovely review about SpaMedica.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I have been with Spa Medica for Laser…

I have been with Spa Medica for Laser treatment a few years after having cataracts removed previously.
The whole process has been exceptional. The staff at the Swindon branch are amazing. Rais, the optometrist, has seen me quite a few times and has been so supportive.
I would definitely recommend them for treatment. Thank you to all of you . 💐

July 29, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your lovely review about SpaMedica.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Very Kind Staff and Great Service

All the staff were so lovely! My surgery took place immediately when I arrived and it was much quicker than I was expected. The surgeon and nurse talked me through everything and put my apprehension at ease. I highly recommend SpaMedica.

July 30, 2026
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Reply from SpaMedica

Thank you for your lovely review about SpaMedica.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent customer service through out…

Excellent customer service through out both cataract surgeries from reception staff to the consultant.

All staff are so friendly and welcoming.

I felt very comfortable asking questions - they all are ready to answer and support.

I love the idea of knitting squares for animal shelters - what better way to wait for your pupil to dilate!!!

July 30, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your lovely review about SpaMedica.

Kind Regards
The SpaMedica Team

Rated 3 out of 5 stars

Don't go here if you are not old

Don't go here if you are not old.
Only 45 and diagnosed with cataracts as a side effect of strong steroids. Was persuaded to go here by my options as there was less waiting and still done under the NHS. No discussion, just "yes we can fix them". And yes they quickly and professionally fitted the same cheap basic plastic lenses they give 80 and 90-year-olds. Not designed for people who want to still see for another 40 years at a variety of distances. No discussion of all the options actually available if you pay money. The care was excellent, I can't fault that. But here I am, I spent over a thousand pounds on three pairs of glasses afterwards to sort my new eyes. And yet every day I suffer with not being able to do all the close detail work I want to. Yes I don't need glasses to drive or watch TV but I didn't really do any of that anyway. I'd have loved someone to say "do you want to see things nearby or far away as standard?" Now I'm looking at options that may cost me thousands more to replace the lenses they fitted as it's making me miserable.

December 1, 2025
Unprompted review
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Reply from SpaMedica

Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion.

We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement.

To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Rated 5 out of 5 stars

Simply exceptional and professional…

Simply exceptional and professional staff at Blackpool made my experience so very good. Having vision in one eye only I was somewhat concerned about anybody touching the left eye let alone performing surgery on it. Dr Sattar - thank you so much for your expertise, skill and brilliant patient commitment, Thank you to all the theatre team, Toni, Jeanette and Jackie nurses who were so brilliant with me and Jack on reception too. (Hope names are spelled correctly). My vision is wonderful again after just a few days. Wow what a difference

July 24, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your lovely review about SpaMedica.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract’s done

More than happy to have had the cataract surgery with Spa Medica. Once on site the process and treatment was completed easily and explained at each step by the staff.

All done in 10-12 minutes once in the surgery. No issues and the noticeable improvement was seen in 24 hours. Two weeks of eye drops and I’m done. Thank you.

July 3, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your lovely review about SpaMedica.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Absolutely delighted with the service at the Birmingham clinic

Absolutely delighted with the service I received whilst undergoing cataract surgery at the Birmingham clinic. The process is so streamlined - moving from pre operation with id checks and drops in eye, then to another check just before going into the theatre, then the surgeon came and introduced himself. Then straight into theatre for about 15 mins and everything explained again, absolutely no discomfort at all. Moved straight to post op and given my drops and dos and don'ts and contact details for any concerns I may have and then out to make follow up appointment. All this on a Saturday and a fire alarm to deal with during this process. Why can't the NHS be as efficient as this private company which the NHS contracts out to. No letters in post with appointment you can't keep, everything done then and their. Perhaps, some of the NHS managers should also be contracted out to SpaMedica to see how health care can be delivered efficiently.

July 25, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Exemplary staff and service.

I was first diagnosed as having cataracts. I was given a choice of clinics to attend. A couple of friends of mine gave great reviews, which gave me the confidence to choose SpaMedica. I have been delighted to have chosen such a great clinic. After 2 pain free surgeries, one on each eye, I am delighted with the results. The service was exemplary, as were the staff.

February 17, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

This was my second Cataracts procedure…

This was my second Cataracts procedure carried out SpaMedica Bolton [my right eye procedure was carried out 2 months ago] The service from the staff was fire class. Nurse [Kim] carried out the anaesthetic and she made feel relaxed and talked me through the whole process.
Andre Oberholster was the consultant surgeon who carried out the procedure and he was first class. He explained the operation and also gave me information regarding my lens option for my left eye.
The procedure was painless, with all staff involved being very professional.
After the operation Mr Oberholster checked on me & the discharge nurse gave me all the necessary information.
I would like to thank all the staff at SpaMedica Bolton for their professionalism, especially Andre Oberholster.

July 24, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 4 out of 5 stars

I was very happy with the experience…

I was very happy with the experience with Spa Medica in having both my cataracts replaced earlier this year.
My only feedback is that though I still work full time despite being over state retirement age I had to chase my fit note, on both occasions. And when I called to ask what the recommended protocol was for working patients regarding time off etc to advise my employer the employee I spoke really struggled to answer my question.

July 7, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica! We also have noted your point of feedback around chasing a fit note for work, thank you for bringing this to our attention.

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

First class experience

First class experience all of the staff were kind and caring, the procedure was very straightforward and any questions I had answered in a professional manner, the outcome of the surgery was amazing after care is faultless highly recommended.

July 23, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Excellent Both appointments i had went well

Both appointments i had went well, all staff made me feel welcome and settled my nerves. The day of surgery everything was explained to me, which calmed me down. Excellent from start to finish

July 23, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 1 out of 5 stars

Poole traumatising cataract experience

Poole on Wednesday 22nd July 2026. 1300 appointment. Cataract op on left eye two years ago went well no issues.
But
Right eye, no communication or introduction with surgeon or trainee. Not told about this or asked for permission. On table for about an hour with real surgeon giving constant guidance in my ear. Trainee seemed to have problems following instructions and had to be corrected many times. Then my involuntary eye muscles started to contract and real surgeon told me to control them otherwise I would end up being cut by sharp knives and then have to endure a series of operations on the NHS to correct this. A frantic search for lidocaine anaesthetic followed and the real surgeon took over.
Took me 2 days to stop shaking. No apology from surgeon, he and the trainee disappeared to far side of operating theatre and stayed there.
So much for patient care. The whole episode was appalling.
ALSO. called emergency number, was promised call back within 24 hours but it didn’t happen.
A thoroughly unpleasant and traumatising experience.

Just rung back now, Monday 1630. So much for 24 hour response. I made initial call on Thursday 23rd.

July 22, 2026
Unprompted review
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Reply from SpaMedica

Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion.

we’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement.

To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Rated 5 out of 5 stars

I had my right eye operated on last…

I had my right eye operated on last week. The process was superb from start to finish. I would recommend spa Medica every time!

July 17, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 1 out of 5 stars

Disappointing Result

My vision has deteriorated after having cataract surgery. Had YAG laser surgery 3 months later but no improvement. Now referred to a retinal consultant at Exeter Hospital.

March 4, 2026
Unprompted review
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Reply from SpaMedica

Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion.

we’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement.

To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Rated 5 out of 5 stars

Spa Medica Leicester

Spa Medica Leicester. Had a cataract op 16 months ago, all really good. About 6 months ago my vision was not so good so my optician sent me for laser on the same eye as plaque had developed on the lens. Can’t thank you enough, my sight is so much better, the colours are amazing. The staff are all lovely and very caring, can’t fault the place at all. All I can say is thank you so much

July 21, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Spa medica are an excellent company to…

Spa medica are an excellent company to have your cataract surgery they make you feel comfortable and go through everything with you to put you at ease

July 21, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

I have been receiving treatment at…

I have been receiving treatment at SpaMedica ( Colchester ) for Cateract surgery on both eyes plus other problems over the last twelve months. The whole team have given first class treatment in every way possible, not only medical but treating you as a special person caring for your every needs , which in this day and age can be hard to find. I cannot thank them all enough and would not hesitate in recomending them.
I cannot close without saying a very special thank you to them all

July 15, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

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