SpareRoom Reviews 2,376

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting exceptional customer service. Many people find the website user-friendly and efficient, making the process of finding accommodation or flatmates much easier and saving them valuable time. The platform is also appreciated for its ability to connect users with suitable matches and for its effectiveness in securing rentals quickly. However, some customers have expressed dissatisfaction with the website's functionality, citing issues with receiving password reset links or with the search filters not providing relevant results. A few people also mentioned concerns about the authenticity of some leads, with some interactions feeling fake or misleading.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and patience. Many reviewers... See more

Website

Users describe positive interactions with the website, highlighting its user-friendly interface and ease of... See more

User experience

People report positive experiences with the user experience. Customers find the app and website reliable,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the fast, friendly, and... See more

Location

Customers consistently note positive experiences with location. Many reviewers found suitable places quickly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searc... See more

Rated 5 out of 5 stars

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right aw... See more

Rated 5 out of 5 stars

I needed his opinion, input. He gave I wanted his personal input. Appreciated all he said. Gave him my permission to monitor my messages, give me ongoing input. I believe he is honest sincere want... See more

Rated 5 out of 5 stars

SpareRooms has been an excellent place for me to market and find a roommate with whom to share my home. Through my experiences, I've seen the site to be user-friendly and dependable, making the proces... See more


Company details

  1. #1 of 2 best companies in Condominium Rental Agency
  2. #3 of 8 best companies in Lodging

Written by the company

Find a room, sublet or roommate fast! Rooms for rent in roomshares across New York, Los Angeles, Boston, Chicago, Miami, Dallas, Seattle and the rest of the USA. Sign up and advertise your room today for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great roommate tool

It was very easy to navigate and speak with potential prospects.
I would definitely recommend SpareRoom for anyone looking to rent a room or looking for a roommate.

March 1, 2026
Rated 5 out of 5 stars

SpareRoom works!

SpareRoom works because it gives you a chance to get to know the person. The brief description of themselves helps you to determine whether or not they would be a good fit for your home before you message them.

March 4, 2026
Rated 5 out of 5 stars

Spare room is awesome.

This app is great I like the way the verification process works I like how they eliminate the possibility for scams. An absolutely amazing app, that is useful to many students with a tough schedule between work, school, and travel. You can look for apartments or rooms I highly recommend this app.

March 3, 2026
Rated 5 out of 5 stars

Requested Contact

I hadn't received a response for my ad inquiry in a few days. I reached out for a contact. Richard helped. The next day I was contacted and now I have an appointment to view the spare room.

February 20, 2026
Rated 5 out of 5 stars

Great Customer Service

She was very knowledgeable in helping me navigate through my account. She listened and was patient with me. She shared the benifits of my account, and gave me tips in how to give a better response for rentals.

February 23, 2026
Rated 5 out of 5 stars

AWESOME CUSTOMER SERVICE

I've had much success on SpareRoom than any other sites. Offering suitable matches with rooms and roommates, Awesome customer service and constantly on top of any related scams.
Best App Ever!
M

February 22, 2026

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