SpareRoom Reviews 2,379

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting exceptional customer service interactions. Many find the website user-friendly and efficient, appreciating its ability to streamline the process of finding suitable accommodations and flatmates. People also value the company's commitment to safety and its effective matching system, which helps them connect with compatible individuals. However, some people were dissatisfied with the website's functionality, citing issues with non-user-friendly interfaces and difficulties with account access, such as password resets. A few other people also felt that the platform sometimes directed them to listings far from their desired locations or to properties that were not as described, leading to wasted time.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers frequently praise the staff for being helpful,... See more

Website

Reviewers highlight positive aspects of the website, praising its ease of navigation and user-friendly... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app and website as very... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast, friendly, and reliable... See more

Location

People report positive experiences with location. Many customers found the platform effective for finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searc... See more

Rated 5 out of 5 stars

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right aw... See more

Rated 5 out of 5 stars

I needed his opinion, input. He gave I wanted his personal input. Appreciated all he said. Gave him my permission to monitor my messages, give me ongoing input. I believe he is honest sincere want... See more

Rated 5 out of 5 stars

All I can say is wow! As a landlord I’ve been using this site for years and the customer service is excellent - you never have to wait long to get through and they don’t seem to have all the hoops and... See more


Company details

  1. #1 of 2 best companies in Condominium Rental Agency
  2. #3 of 8 best companies in Lodging

Written by the company

Find a room, sublet or roommate fast! Rooms for rent in roomshares across New York, Los Angeles, Boston, Chicago, Miami, Dallas, Seattle and the rest of the USA. Sign up and advertise your room today for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 5 out of 5 stars

From Low income and looking forever, to Satisfied Customer

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right away. Im a freaking SATISFIED CUSTOMER for sure hahaha
And id been looking for something so very long in other places, and was convinced that my budget (income) for a room of my own was just too low to live in nyc...
Should've hit up this cite sooner. 👍

January 7, 2026
Rated 5 out of 5 stars

Rebecca was awesome

Rebecca was awesome, so helpful, solved my problem and gave me tips on how to optimize my listing. Calmed me down when I was stressed about my issue with a positive attitude!

January 7, 2026
Rated 5 out of 5 stars

I enjoyed my experience

I was only on for about two days, saw a place and quickly got a response from the owner. Saved me time to keep searching. The owners were polite and we both asked questions to be sure if this was a perfect fit for both. It definitely was.

January 6, 2026
Rated 1 out of 5 stars

Don’t waste your time signing up for…

Don’t waste your time signing up for this app. It’s useless.

December 24, 2025
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi Mehmet,

We're sorry to hear if you've not had a positive experience whilst using the app.

If you can please email us at customerservices@spareroom.com explaining any issues you've had or anything you need help with a member of the team will be happy to help.

Many thanks
The SpareRoom Team

Rated 5 out of 5 stars

Although it was difficult

Although it was difficult, I found the safe room I was looking for thanks to this application. I highly recommend it. If you are looking for a safe place, please choose profiles with verified identities and photos.

December 24, 2025
Rated 5 out of 5 stars

Extremely Versatile & Useful

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searches in great detail with notifications. That helps a lot to not only feel secure, but also keep track of a vast, curated search area.

December 5, 2025
Rated 5 out of 5 stars

Hello,

Hello,

Noah's response was prompt, thorough and very helpful. I would not hesitate to reach out to him/Spareroom.com in the future.

December 12, 2025

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