Very happy with Spark. We are in Cornwall and our Surveyor, Jason, has been amazing throughout. Responds very quickly to any queries and certainly knew what he was talking about when he first came out... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with service we have received from Spark. Through the whole process of installing solar panels from initial survey through to ordering,installation and set up the whole Spark team have... See more
Company replied
We placed out order and got solar installed within two weeks! The staff on the phone and out sales re Oakley was amazing. Everyone from the installation staff to the scaffolders was professional, frie... See more
Company replied
Spark done amazing job. Instalation was smooth and everything working nicely. I started saving money from first day. Also they explained me everything and on the end of the day, there wasn't any wo... See more
Company replied
Company details
Written by the company
The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 5 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos. We don’t offer off-the-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high-quality solar into a bespoke system that is tailored exclusively to you.
Contact info
St Peggs Mill 2, Thornhills Beck Lane, HD6 4AH, West Yorkshire, United Kingdom
- 0330 818 7273
- hello@sparkhome.co.uk
- sparkhome.co.uk
4.6
Excellent
462 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Friendly team from start to finish
Friendly team from start to finish. Brilliant experience and spark will be forwarded to friends and family.
Keep up the good work
November 24, 2025
Unprompted review
Reply from Spark
Hello W Zroud,
Thank you so much for the great feedback! We're really glad to hear the team made a great impression from start to finish and that you had a brilliant experience with us.
It means a lot to know you’d recommend Spark to friends and family — that’s the biggest compliment we can receive!
We’ll definitely keep up the good work, and we’re always here if you need anything in the future.
All the best,
Spark
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Not Spark's fault but setting up SEG is…
Not Spark's fault but setting up SEG is very difficult. The terms are unfamiliar, the energy company is no real help, the smart meter displays are quite different from what the energy company say. Take into account if considering a panel/battery system. A lot of background knowledge and computer skills needed.
November 27, 2025
Unprompted review
Reply from Spark
Hello Richard,
Thank you for sharing your experience — and we completely understand your frustration. The SEG setup process can be confusing, especially when different suppliers use different terminology, systems, and smart meter displays.
However, it may be worth reconsidering the 2-star rating, as the issues you’re describing are entirely on the energy supplier’s side rather than anything related to Spark’s installation, equipment, or service. Once your system is installed and commissioned, the SEG application is handled between you and your chosen electricity provider, and unfortunately each provider has their own process, requirements, and quirks.
That said, we’re always happy to help however we can. Many customers reach out to us during their SEG application, and we guide them through the steps, terminology, and the documents their energy company needs. If you'd like us to walk you through it or help untangle what your supplier is asking for, just let us know — we’re here to make it easier.
We’re glad you raised the point for future customers, but we’d love the chance to support you and hopefully turn your experience into a 5-star one.
Regards,
Spark
Solar Panels
Very helpful and friendly team, starting from adviser to installers! I do recommend them.
November 24, 2025
Unprompted review
Reply from Spark
Hello Somi,
Thank you for the lovely feedback! We’re really pleased to hear that you found the whole team — from the adviser right through to the installers — helpful and friendly. That’s exactly the experience we aim to deliver.
We really appreciate your recommendation and are glad you chose us!
All the best,
Spark
Poor customer service, no means no.
Incredibly persistent, rude, ask invasive questions, will not leave you alone when you say you are no longer interested.
November 19, 2025
Unprompted review
Reply from Spark
Thank you for raising these concerns. For anyone reading this review, we want to be fully transparent: Spark have requested further details from the reviewer so we can investigate the matter properly, but no information has been provided. Without a name, contact number, or any record of an interaction matching this description, we are unable to verify whether this review reflects a genuine experience with Spark.
What the reviewer describes does NOT match our policies or the behaviour we expect from our team. We do not tolerate rudeness, persistent pressure, or invasive questioning, and we always respect a customer’s decision if they are not interested.
We remain open and willing to investigate fully, should the reviewer come forward with details — but until then, we simply cannot confirm the authenticity or accuracy of this claim.
I’m absolutely delighted with the whole…
I’m absolutely delighted with the whole experience. The installers were polite, professional, and worked efficiently from start to finish. They explained everything clearly and left the place spotless. The panels are up and running perfectly, and I couldn’t be happier with the result. Highly recommend this team!
November 19, 2025
Unprompted review
Reply from Spark
Hello Surindder,
Thank you for such a wonderful review! We’re thrilled to hear that you had a great experience from start to finish. It’s fantastic to know the installers were polite, professional, and efficient, and that they took the time to explain everything clearly before leaving everything spotless.
We’re delighted that your panels are up and running perfectly and that you’re so happy with the result. Your recommendation means a lot to the whole team — thank you for choosing us!
All the best,
Spark
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Highly recommend spark solar
Highly recommend spark solar, professional and friendly from start to finish, booked in for my assessment with (Scott) I believe his name was, very professional, I was 50/50 going into solar, that soon changed after the call, Had my system installed a week, couldn’t be more happier with the service
Well done SPARK!
November 11, 2025
Unprompted review
Reply from Spark
Hello K Miller,
Thank you so much for sharing your experience!
We’re really pleased to hear that Scott made such a positive impression during your assessment and helped you feel confident about going ahead with solar. It’s great to know the whole process — from that first call to having your system installed — felt professional, friendly, and straightforward.
Hearing that you’re so happy with your system after just a week is exactly what we love to hear!
Well done to you too for taking the step into solar — and thank you for choosing SPARK!
Positive from the start and right through
Right from the start the process and interaction with Spark was very positive from initial contact after I’d clicked on a link to the sales visit with Mark then a very swift turnaround a little over two weeks and we were down to be installed on November 14th!
The poor installation guys who turned up on probably the coldest wettest (Fri)day in the last six-eight months and just cracked on Billy, AJ, Sully and Louie! All in pretty good humour as well
Unfortunately due to the subcontracted scaffolders being delayed they weren’t able to finish the install on the day but arranged to come back after the weekend, sadly unable to get back on the Monday, due to the next instal taking longer than expected but did get out to me on a rapidly darkening Tuesday afternoon and managed to finish it off. Sully then patiently took me through the app when I’m sure he’d much rather have been sat in a warm van on his way home!
So overall despite the niggle of the delays the job itself was done very well and sometimes things happen it’s how you deal with them that matters and this team did you proud
November 14, 2025
Unprompted review
Reply from Spark
Hello P Divall,
Thank you so much for sharing such a detailed and balanced review! We really appreciate the time you took to write it.
It’s great to hear that your experience with Spark started off so positively, from clicking the link to meeting Mark and getting your installation date booked in such a quick turnaround. We always aim to move things along efficiently, so it’s fantastic to know that part went smoothly for you.
A huge thank you for recognising the installation team too! Billy, AJ, Sully and Louie will be thrilled to hear your comments. Working in the coldest, wettest conditions and still keeping good spirits speaks volumes about their dedication, and we’re glad their hard work made a difference on the day.
We’re also grateful for your patience around the scaffolding delay. While these situations are frustrating, your understanding that “it’s how you deal with them that matters” is exactly the mindset we share. The team were determined to get things finished properly, even coming back late on a dark Tuesday to complete the job, and it’s lovely to hear that Sully took the time to walk you through the app despite the long day.
Overall, we’re delighted that you’re happy with the installation and the way the team handled the bumps along the way. Thank you again for your thoughtful feedback — the whole team at Spark really appreciates it.
All the best!
Spark
Very approachable and honest sales team
I contacted the Spark sales team today and spoke with Adam Charles with an initial enquiry about a solar package for my house. I wanted to bottom out a few things with him before we got too far into making any arrangemements for a visit and he was very open and helpful in doing this. Due to his obvious knowledge and diligent questions back to me he quickly established that at this point in time, solar panels would not help me make any savings particularly as a long term project given how relatively low my current energy costs are. To be honest I was impressed with his honesty and it made such a change to speak to someone with integrity these days! My source of energy is reliant on a form of solid fuel that although will never run out it may well find itself outlawed in the next few years and I will have to consider other sources. At that point and due to the service I received today Spark will almost certainly be first on my list to call again. So a valued phone call that today might not have won Spark my custom may well do so in the future and I hope Adam is still around to talk to then. The company gets a thumbs up from me so far!
November 17, 2025
Unprompted review
Reply from Spark
Hello Rich,
Thank you so much for taking the time to share such a thoughtful and detailed review — it really means a lot to us.
We’re delighted to hear that your conversation with Adam was helpful. His approach is exactly what we believe in at Spark: honest advice, no pressure, and clear guidance based on what’s genuinely best for each customer. If solar wouldn’t give you meaningful savings right now, it’s important you hear that upfront — and we’re glad you appreciated the integrity behind that.
Your situation with solid fuel is a great example of why every home requires a tailored assessment, and should things change in the future, we’d be more than happy to re-evaluate your options. It’s wonderful to hear that, when the time comes, Spark will be at the top of your list.
We’ll be sure to pass your feedback on to Adam — he’ll be thrilled to know the positive impact he made.
Thanks again for the thumbs up — we’re here whenever you need us.
Reply from Spark
Hello GMT,
Thank you for the feedback! We’re really glad to hear that everything went well with your installation. If you ever have any questions about your system or need support in the future, we’re always here to help. Thanks again for choosing Spark!
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Excellent service.
November 17, 2025
Unprompted review
Reply from Spark
Hello Zisan,
Thank you for your feedback! We're really glad to hear you received excellent service. If you ever need anything in the future, we're here to help.
All the best,
Spark
Solar Panels & EV charger
Brilliant service from start to finish. Kept informed all the way. The workmanship was excellent; everybody was polite and friendly, with nothing being too much bother. Can't wait to reap the benefits in the coming months.
Would highly recommend SPARK
November 12, 2025
Unprompted review
Reply from Spark
Hello N,
Thank you so much for the fantastic review! We’re delighted to hear that everything went smoothly from start to finish and that you felt well-informed throughout the whole process. It’s great to know the workmanship met your expectations and that the team’s friendly, polite approach made the experience even better.
We’re excited for you to start enjoying the benefits of your new system in the months ahead. Your recommendation means a lot to all of us at SPARK — thank you for choosing us!
The sales pitch was excellent and we…
The sales pitch was excellent and we paid the £3000+ deposit, but on reflection we found the price too high for our budget.
We aksked for the deposit to be returned, but are still waiting, it sits in our account waiting to be released by Spark. Not a real issue except I cancelled the agreement on 3 November and we are still waiting for our funds to be repayed. Come on Spark accounts, return our deposit, please.
It is 12 Nov and the deposit still has not been returned to my account, and sits there pending!!!
Sadly, Spark accept payment on the same day, but take over 10 days to return deposits, a common method to invest clients funds for a week or more.
Will i get interest on my payment???
November 3, 2025
Unprompted review
Reply from Spark
Dear Patrick,
Thanks for getting in touch, and we're sorry for the frustration here.
To confirm: your deposit refund was processed on our side via Stripe on 3 Nov 2025, 14:40.
Refunds issued to the original payment method typically take 7–10 business days to appear on your statement (card issuers can sometimes take a little longer to post them). Since you cancelled on 3 November, you should see the funds shortly, within that normal window.
A couple of helpful next steps:
If the refund hasn’t shown after 10 business days, we can provide the Acquirer Reference Number (ARN) so your bank can trace it quickly.
You can also check with your card issuer for pending credits, as they sometimes show before they’re fully posted.
We don’t hold the funds after initiating the refund; at this stage it’s with Stripe and your card issuer’s processing timelines.
Should you have any further questions, feel free to contact us direct.
Sincerely,
Spark
Very professional and efficient
Sam, Jon, Chae were very professional and got the work done with minimal intrusion. Sam was very helpful in explaining how all the technical things worked. Very happy with the panels 10/10
November 7, 2025
Unprompted review
Reply from Spark
Hello Miss Littler,
Thank you so much for the great feedback! We’re really pleased to hear that Sam, Jon, and Chae made the installation smooth and professional with minimal disruption. It’s fantastic to know Sam took the time to walk you through how everything works — we want every customer to feel confident and comfortable with their new system.
Delighted you’re happy with the panels — a 10/10 means a lot to the whole team.
Thanks for choosing Spark!
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They have been amazing
They have been amazing, thorough and professional throughout the whole process; I highly recommend them!
November 7, 2025
Unprompted review
Reply from Spark
Hello Nick,
Thank you for the great feedback! We’re really happy to hear that you found the whole process thorough and professional, and that the experience has been a positive one from start to finish. Your recommendation means a lot to us.
Thank you for choosing us.
All the best,
Spark!
Amazing friendly service an staff very…
Amazing friendly service an staff very professional they do what they say on the tin very clean and tidy an can’t do enough to help they go above an beyond couldn’t ask for more this recommendation couldn’t come with any higher praise thank you spark solar an the team ⭐️⭐️⭐️⭐️⭐️
October 18, 2025
Unprompted review
Reply from Spark
Hello Stephen,
Thank you for such an incredible review — this really means a lot to the whole team! We’re thrilled to hear that you found the service friendly, professional, and true to our word. We take pride in keeping everything clean and tidy and making sure nothing is too much trouble, so it’s brilliant to know that came across.
Going above and beyond is what we aim for on every installation, and your ⭐️⭐️⭐️⭐️⭐️ praise is hugely appreciated.
Thanks again for choosing Spark! If you ever need anything, we’re only a call away.
All the best!
We are very impressed with Spark
We are very impressed with Spark
They came out and clearly explained what having Solar panels fitted entails and advised us on the range of options
The installation has been easy and hassle free and we are hoping to have cheaper energy so a win win situation
November 6, 2025
Unprompted review
Reply from Spark
Hello Liz,
Thank you for sharing your experience — we’re delighted to hear that you were impressed with Spark!
It’s great to know that the team took the time to clearly explain the process and walk you through the different options available. Making things simple and transparent is exactly what we aim for. We’re also really pleased that the installation felt easy and hassle-free.
Here’s to cheaper, greener energy... definitely a win-win!!!
Thank you for choosing Spark!
Nice 👌 many thanks for the nice work…
Nice 👌 many thanks for the nice work that went on thanks .
November 6, 2025
Unprompted review
Reply from Spark
Hello Lloyd,
Thank you for your review! We’re really glad to hear you’re happy with the work carried out. It was a pleasure to help, and we appreciate you taking the time to share your feedback. If you ever need anything in the future, we’re always here to help.
Thanks again for choosing Spark!
All the best.
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Great service
Really nice guys carried out the work. Cable layout is very tidy. Clear communication throughout.
November 4, 2025
Unprompted review
Reply from Spark
Hello Dan,
Thank you for the great feedback! We're really glad to hear that the team made a positive impression and that you were happy with the tidy cable layout and clear communication throughout the installation. We take pride in doing things neatly and keeping you informed at every stage.
Thanks again for choosing Spark — we’re here if you need anything in the future.
All the best,
Spark
From the initial consultation to the…final installation telephone call
From the initial consultation to the post installation tele[phone courtesy call, SPARK have done everything that they said they would. They dealt with their issue to my convenience.
They are extremely informative, keep referring back to you to keep you completely informed. Service staff and the installation staff were excellent. Special thanks to Steve the rep, the 3 guys who installed (apologies I forgot the names) and Alex (Junior Manager).Can't recommend you highly enough.
October 31, 2025
Unprompted review
Reply from Spark
Hello Emyr,
Thank you so much for taking the time to leave such a detailed and thoughtful review — we really appreciate it.
We’re delighted to hear that everything went smoothly from the very first consultation through to the post-installation courtesy call.
Doing what we say we will, and keeping customers fully informed at every step, is exactly what we aim for. We’re also glad we could resolve the issue at a time that worked best for you!
We’ll make sure your thanks are passed on to Steve, Alex, and the installation team — they’ll be thrilled to hear your feedback. Your recommendation means a lot to all of us at Spark.
Thank you again for choosing us and for trusting us with your installation. If you ever need anything in the future, we’re only a phone call away.
All the best,
Spark
A company with integrity!
I was called by Spark based on an old inquiry I had made a while ago but at the time decided it wasn't the right time. Getting solar panels has always been something I've wondered about and whether I was missing out by not getting them. In any case, it turned out that my bills are that low due to my living circumstances that it just wasn't worth me getting them. The agents at Spark were very upfront with me about this and didn't try to sell me solar panels they didn't feel I needed. I was very impressed by this level of integrity and have vowed to recommend them to anyone interested in getting solar panels. They are also the first company I will contact if I'm ever in a situation where solar panels would be handy. All around I was very impressed with their service and their honesty!
October 30, 2025
Unprompted review
Reply from Spark
Hello Graham,
Thank you so much for taking the time to share this — what a fantastic review!
We’re genuinely pleased to hear that you felt the conversation with Spark was honest and transparent. Not every home or circumstance is suitable for solar, and we believe it’s just as important to say when it’s not the right investment as it is to help customers who would benefit. Saving people from unnecessary costs is part of doing the job properly.
Your comments about our integrity mean a lot to the whole team. We’d far rather build trust than push a sale, and it’s great to know that came across in your experience.
Thank you for the recommendation — and if your circumstances change in the future, we’d be more than happy to help you explore solar again.
All the best,
Spark
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