Very happy with Spark. We are in Cornwall and our Surveyor, Jason, has been amazing throughout. Responds very quickly to any queries and certainly knew what he was talking about when he first came out... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with service we have received from Spark. Through the whole process of installing solar panels from initial survey through to ordering,installation and set up the whole Spark team have... See more
Company replied
We placed out order and got solar installed within two weeks! The staff on the phone and out sales re Oakley was amazing. Everyone from the installation staff to the scaffolders was professional, frie... See more
Company replied
Spark done amazing job. Instalation was smooth and everything working nicely. I started saving money from first day. Also they explained me everything and on the end of the day, there wasn't any wo... See more
Company replied
Company details
Written by the company
The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 5 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos. We don’t offer off-the-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high-quality solar into a bespoke system that is tailored exclusively to you.
Contact info
St Peggs Mill 2, Thornhills Beck Lane, HD6 4AH, West Yorkshire, United Kingdom
- 0330 818 7273
- hello@sparkhome.co.uk
- sparkhome.co.uk
4.6
Excellent
462 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. Knowledgeable, prompt and respectful. Really good professionals. Honest and trustworthy. Mark and Subhan were very nice and patient. Thank you!
December 12, 2025
Unprompted review
Reply from Spark
Hello Laura,
Thank you so much for your kind words! We’re delighted to hear that you experienced excellent customer service and found the team knowledgeable, prompt, and respectful. Mark and Subhan will be especially pleased to know their patience and professionalism made a positive difference.
Your trust means a great deal to us.
Thank you for choosing Spark!
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Great service
Great service. Great installation. Tom, Tom and Eatin were brilliant.
December 12, 2025
Unprompted review
Reply from Spark
Hello Zarkani,
Thank you for the great feedback! We’re really pleased to hear you were happy with both the service and the installation. Tom, Tom, and Eatin will be delighted to know they made such a positive impression.
Thanks again for choosing us!
Quick Install, Great Service
I’d had a few phone conversations with Spark and they sent someone over to talk us through and run figures on the reality of what we could save with Solar. The salesman was a bit pushy but we did agree to move forward. From then on the support we got from Spark was absolutely brilliant. Mark the sales guy was available for support via WhatsApp and the customer service reps for spark have all been great. I was kept in the loop and less than 3 weeks after our initial consultation our solar is already in, generating power and saving us money!
The contracted installers were great, friendly, helpful and efficient. Scaffolders did cause us a few slight issues but resolved them really quickly so all in all, no complaints!
December 10, 2025
Unprompted review
Reply from Spark
Hello Kat,
Thank you for taking the time to share such a balanced and honest review, we really appreciate it.
We’re pleased to hear that, overall, your experience with Spark turned out to be a very positive one and that you’re already seeing the benefits of your system generating power and saving you money. It’s great to know that the follow-up support from Mark and our customer service team helped make the process smooth and that you felt well informed throughout.
We do take feedback seriously, including your comment about the initial sales experience, and we’ll use this to ensure our approach remains supportive rather than pushy. We’re glad that from the point of moving forward, everything ran efficiently and to a high standard.
It’s also good to hear that the installers made a strong impression and that the scaffolding issues were resolved quickly. Thank you again for your understanding and for choosing Spark. If you ever need any support in the future, we’re always here to help.
All the best
Spark
I cannot fault Spark for there customer…
I cannot fault Spark for there customer service and response. The 2 installation guys were helpful in explaining the tablet and how to get the best out of the system.
I would highly recommend Spark.
December 12, 2025
Unprompted review
Reply from Spark
Hello Steve,
Thank you so much for your feedback! We’re really pleased to hear that our customer service and response met your expectations, and that the installation team took the time to explain the tablet and how to get the most out of your system.
Your recommendation means a lot to us — thank you for choosing Spark!
Very happy with the process
Very happy with the process. Well explained, good communication and easy to speak to. Quick installation process. No complaints!
December 11, 2025
Unprompted review
Reply from Spark
Hello Belinda,
Thank you for the great feedback! We’re really pleased to hear that you were happy with the whole process and found everything well explained and easy to follow. Clear communication and a smooth, quick installation are exactly what we aim for, so it’s great to know we delivered that for you.
Thanks again for choosing Spark — and we’re glad to hear there are no complaints!
All the best
Spark
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No customer service
No part after the sale was complete went smoothly from delayed scaffolding, contractors not arriving or arriving late with no warning, we may have been unlucky with sub contractors absences & weather conditions also delayed but we didn't receive a single courtesy call informing us of any issues & we had to chase them for updates at every step. Once the job was completed they did manage to call quite rapidly to request we confirm completion so they can get their money. Now complete we're happy enough with the install but a 1 day job took 6 days, Spark had no answers to any queries as they dont appear to communicate with their sub-contractors or the customers until something goes wrong. They did accept the install got off to a bad start & offered £250 apology & said this very rarely happens to them but we find that hard to believe as nothing improved afterwards, they clearly send the job request to their sub contractors & then cross their fingers & hope all goes well.
December 10, 2025
Unprompted review
Reply from Spark
Hello Kristian,
Thank you for taking the time to leave a review. We appreciate honest feedback — but for anyone reading this, there are some points that need clarifying to ensure the situation is accurately understood.
You’ve stated there was "no customer service”, yet you also mention that Spark:
Acknowledged the issues early on
Accepted responsibility for the delays
Handled your complaint directly
Offered £250 in goodwill compensation
That is, by definition, customer service — and more than many companies would do when part of the delay comes from factors outside their control, including subcontractor availability and severe weather conditions.
To be clear:
Spark did not ignore the problems
Spark did not deny the delays
Spark did not refuse support
Spark did not walk away once payment was requested
In fact, you received compensation before the job was signed off, which demonstrates that we were actively working with you to acknowledge and resolve the situation — not avoiding communication.
Subcontractors & Weather
Scaffolding delays and weather-related issues are unfortunately possible in construction work. While we fully accept there were communication gaps (and apologised for them), these delays do not reflect a lack of care — they reflect unpredictable operational challenges, which we addressed directly with you.
The Outcome
You also stated that:
“Now complete we’re happy enough with the install.”
So the installation quality met expectations. The issue was the schedule, which we rectified, apologised for, and compensated.
In Summary
It’s absolutely fair to say your experience didn’t run perfectly — and we acknowledged that. But suggesting Spark provided “no customer service” does not accurately reflect the steps we took:
We admitted the job did not start well
We investigated the delays
We maintained communication once the issue was raised
We compensated you
We ensured the installation was completed to standard
We stand by the apology and goodwill gesture offered, and we remain committed to improving the subcontractor communication process so situations like this are minimised.
If you'd like to discuss anything further, we are still here and happy to continue supporting you.
Sincerely,
Spark
Very friendly installers.
Very friendly installers.
No complications
November 26, 2025
Unprompted review
Reply from Spark
Hello Robert,
Thank you for your feedback! We’re glad to hear the installers were friendly and that everything went smoothly with no complications. If you ever need anything in the future, we’re always here to help.
All the best,
Spark
Amazing
Courteous, Clean, tidy installation team and the system looks great! Tom, Tom and Eaton are a credit to spark!
December 11, 2025
Unprompted review
Reply from Spark
Hello Karen,
Thank you so much for the fantastic feedback! We’re delighted to hear that you were happy with the courteous, clean, and tidy installation, and that the system looks great.
Tom, Tom, and Eaton will be thrilled to hear they’re a credit to Spark — we’ll be sure to pass your kind words on to them. Thanks again for choosing Spark, and if you ever need anything, we’re always here to help.
All the best,
Spark
Sparks solar have just completed my…
Sparks solar have just completed my solar installation.
The 3 lads John, Arun and the other lad turned up about 08.00 on Monday morning. After me quickly asking them a question about how things stand with any failure to the roof.
They rang Sparks and I spoke to a gentleman, who answered the question and put my mind at rest.
Once sorted they cracked on with the installation.
The jib was completed by about 13.30. Everything fitted clean and tidy. The lads cleaned as they went
Aron set up the app and the wifi connection did the test. They had fitted 12 panels, batteries and charger in 6 hours and cleaned up.
I would definitely recommend Sparks solar.
Previous to having solar fitted. We spoke to Kiefer over a zoom call who explained everything from how the whole system worked and hopefully what we will save.
Once again thanks to all involved.
Mark and Karen from Shropshire
December 8, 2025
Unprompted review
Reply from Spark
Hello Mark and Karen,
Thank you so much, for taking the time to leave such a detailed and thoughtful review.
We’re really pleased to hear that John, Arun, and the rest of the team made a good impression and that your questions were addressed straight away. It’s great to know that a quick call to the office helped put your mind at ease before the team cracked on with the installation, that reassurance is exactly what we aim to provide.
Completing a full install of panels, batteries, and a charger in around six hours is no small task, so it’s fantastic to hear how impressed you were with how efficiently, cleanly, and professionally the lads worked. Setting up the app, Wi-Fi connection, and testing everything before leaving is all part of making sure you’re confident and ready to go from day one.
We’re also glad to hear that your earlier Zoom call with Kiefer helped explain how the system works and what savings you can expect, that groundwork is so important in making the whole process smooth.
Thank you again for your recommendation and for choosing Spark Solar. We wish you many years of benefit from your new system, and if you ever need anything at all, we’re always here to help.
All the best,
Spark
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Great installation
Great installation. Great lads. Highly recommend!
December 10, 2025
Unprompted review
Reply from Spark
Hello Alex,
Thank you for the great feedback! We’re really glad you were happy with the installation and the team. Your recommendation is much appreciated!
Thanks for choosing Spark!
All the best!
What an amazing company to deal with-…
What an amazing company to deal with- at every stage if the process they have always gone above and beyond my expectations. Thank you in particular to Mark, Kieth and Callum who have been brilliant
December 9, 2025
Unprompted review
Reply from Spark
Hello Matt,
Thank you for the great feedback! We’re really pleased to hear you were happy with the installation and the team. Your recommendation means a lot to us — thanks for choosing Spark!
All the best,
Spark
Damage to the roof tiles repaired
Damage to the roof tiles repaired. No help to understand how to operate system, called for support and told to email questions, not good enough!
December 8, 2025
Unprompted review
Reply from Spark
Hello Thomas,
Thank you for your feedback. We’re sorry to hear that parts of your experience didn’t meet expectations, and we appreciate you taking the time to raise this.
We’re pleased that the roof tile issue was repaired promptly, protecting your property is extremely important to us. However, we do understand your frustration regarding the system handover and support afterwards.
Our standard process is for the installation team to explain the system and monitoring before leaving, and if further help is needed, our support team is always happy to assist. While emailing questions can sometimes be the quickest way to ensure nothing is missed and the right specialist responds, we understand that this may not have felt sufficient in your situation.
This isn’t the level of reassurance we want our customers to feel, and we’re sorry if you felt unsupported. We’d welcome the opportunity to talk you through the system properly and answer any outstanding questions directly. Please reach out again and we’ll make sure you get the help you need.
Thank you
Spark
WOW! FANTASTIC!
WOW! Just where do we begin?
With Steve Marriott who is simply FIRST CLASS at explaining, to two old wrinklies who had no real prior knowledge of what exactly we needed of an appropriate system to suit our home and circumstances, with clarity, patience and expertise. At no time did my husband and I feel rushed or pressurised into making any decisions which in this day and age is a rare occurence and very much appreciated. Steve's attention to detail we consider second to none.
Once our decision was made to go ahead, the Office Team of Alex, Jordan and Nicola kept us informed throughout and explanations to our many reflective questions handled in a timely, reassuring and professional manner. Nothing was ever too much trouble and we felt extremely valued. Again very much appreciated.
Now on to the install. All the scaffolders were extremely friendly, respectful and courteous, arriving on time and then working in horrendous conditions to complete their install in such a tidy fashion. Next up we had A.J., Joe and the team arrive to place the solar panels on to our slate roof with internal exposed beams. Again, care, attention to detail and professionalism were the names of the day and we were absoltely thrilled with the quality of install of the nineteen solar panels over two roofs of our home. The panels themselves fit seamlessly and are so discreet with no silver edges breaking up the roof line. Absolutely fabulous - far better than we ever imagined aesthetically.
And finally on to the wonderful electricians. Only two companies had been able to quote for the three phase meter at our now residential property, so the electrics were not straightforward. The delightful Sully, Louie and Billy who worked tirelessly again in horrendous conditions to link us up and install our nine batteries. Well into the evening all of the concerns my husband and I as 70 year olds, shared regarding the technical implications and monitoring disappeared when Sully and Louie patiently installed our apps for us, offered advice and clearly explained each and every detail with genuine customer care and empathy. Thank you so very much.
When a slight glitch occurred in operations Sully even came out to us on a Sunday morning to diagnose the issue. What more could you ever ask for? Finally, Callum visited all the way from Cornwall to Leicestershire to run a software update and all batteries were equalised and up and running.
We cannot praise Spark Solar enough and would highly recommend this company to anyone considering solar panels. The communication, attention to detail, craftsmanship, the care and pride in the work they offer a customer is ABSOLUTELY TOPS.
Thank you all very much indeed.
Jeff and Sue Gray
Hollow House
Thornton
Leicestershire
December 2, 2025
Unprompted review
Reply from Spark
Wow — thank you so much Jeff and Sue for such an incredibly generous, heartfelt, and detailed review. It truly means the world to everyone at Spark to read this.
We’re absolutely delighted that Steve made such a strong first impression and helped guide you both with clarity, patience, and care. Your words about feeling unpressured and fully supported are exactly what we strive for, and we’ll be sure to share your kind praise with him — he’ll be over the moon to hear it.
It’s also wonderful to know that Alex, Jordan, and Nicola helped make the journey smooth and reassuring from the office side. Feeling valued and well looked after is at the heart of what we do, so your comments really mean a lot to the whole team.
Your recognition of the scaffolders, the roofing team (A.J., Joe and the lads), and especially the electricians — Sully, Louie and Billy — is just fantastic. Working in such challenging conditions and still delivering such a high-quality, discreet, and beautifully finished installation is a real credit to their professionalism and pride in their work.
Completing a complex three-phase setup with nine batteries is no small task, and we’re so pleased you felt fully supported and confident with everything by the end — especially with the apps and monitoring side.
Sully returning on a Sunday and Callum travelling the distance to ensure everything was absolutely spot-on perfectly sum up the commitment our team has to doing things properly, no matter what it takes.
Your words about our communication, craftsmanship, and genuine care have genuinely touched all of us. Thank you, truly, for trusting Spark Solar with your home and for recommending us so highly. It’s customers like you that make all the hard work worthwhile.
If you ever need anything at all in the future, we’re always here for you.
All the best,
The entire Spark Solar team
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Terrible SCAM company won’t take no for…
Terrible SCAM company won’t take no for an answer. Constantly ringing asking for someone who does not exist in our lives. Very rude staff and AI system. Just another company out to make money through hard sales and if they don’t get their own way they get abusive and swear at you.
They also seem to think it’s funny when you try speaking to a manager to report abusive harassment and hang up on you.
A very sad pathetic group of Scammers who can’t do a real job so they prey on the vulnerable.
December 5, 2025
Unprompted review
Reply from Spark
Hi Steve,
We have requested, through Trustpilot, some additional information as we have no one by this name in our system. We have also been targeted by companies pretending to be us in the last week so would like to get your phone number to confirm we haven't called you.
You can either use the Trustpilot process to provide this or contact myself directly on dan@sparkhome.co.uk
Daniel Childs
Brilliant service professional and…
Brilliant service professional and friendly.
December 2, 2025
Unprompted review
Reply from Spark
Hello Robert,
Thank you for your feedback! We’re delighted to hear you found the service both professional and friendly. That’s exactly what we aim for thanks for choosing us!
All the best,
Spark
Daniel Bradley was very good and took…
Daniel Bradley was very good and took time to explain everything in detail. Overall good experience when talking to reception and other staff.
October 21, 2025
Unprompted review
Reply from Spark
Hello Naheed,
Thank you for your feedback! We’re really pleased to hear that Daniel took the time to explain everything clearly and that you had a positive experience with our reception and wider team. We’ll be sure to pass your kind words on to Daniel. Thanks again for choosing Spark!
All the best!
Solar panels
Really happy with everything, from initial appointment to discuss solar panels to the fitting and installation of everything all run smoothly
November 27, 2025
Unprompted review
Reply from Spark
Hello Sarah,
Thank you for the lovely feedback! We’re so glad to hear that everything ran smoothly from your initial appointment right through to the installation. It’s great to know the whole process felt seamless and that you’re happy with the outcome.
Thanks again for choosing Spark — we’re always here if you need anything!
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Highly recommend
Overall my experience has been excellent!
From enquiring about getting a quote to now the system being installed has taken about 3 weeks.
Laurence who came to do the initial assessment and quote was very knowledgable and friendly. We weren't 100% committed to getting solar panels, but the information pack provided along with Laurence's answers to our questions convinced us it was the right decision to go ahead.
The guys fitting the system were efficient and got the system up and running super quickly which I was impressed by, as I was warned they may need to come back a second day to do their checks (because of it being winter and limited daylight hours).
I am leaving a 5 star review however, I was disappointed by the team doing the scaffolding as they were meant to arrive on Friday, and my partner had taken the day to be in for them. Unfortunately, after waiting most of the day and not receiving any notification from them that they were running late or unable to attend, I eventually rang up Spark customer care as the sun was starting to set, and only after them chasing up with the contractor did I get told they were delayed and unlikely to attend and would be here first thing Monday (installation day) before the installers. Monday arrived and the installers got here at 8am, but were sat doing not very much because the scaffolding guys didn't arrive until 10am.
Thid adds to why I am incredibly impressed by the installers considering they had the delay and also having to work in fairly miserable weather, and yet they still managed to get everything fitted and working before sundown.
I couldn't recommend Spark enough as everyone has been very friendly and shown great skill and expertise.
December 1, 2025
Unprompted review
Reply from Spark
Hello Rhian,
Thank you so much for taking the time to share such a detailed and thoughtful review... it really means a lot to us and the whole team.
We’re delighted to hear that your overall experience has been excellent and that the entire process, from enquiry to installation, took just three weeks. It’s great to know Laurence made such a positive impression with his knowledge, friendliness, and clear explanations. Helping customers feel confident and well-informed is exactly what we aim for, so we’re thrilled that this helped you decide solar was the right choice.
Your kind words about the installation team are hugely appreciated. They’ll be pleased to know you were impressed by their efficiency and ability to get everything up and running in one day, despite winter daylight limitations and some fairly miserable weather. Their commitment really does shine through in situations like these.
Regarding the scaffolding delay, we completely understand your frustration. You’re absolutely right to expect clear communication, especially when someone has taken time out of their day to be home. We apologise that the contractor did not keep you updated, and while this aspect sits outside our direct team, it's still our responsibility to ensure the process feels seamless. We’re grateful you flagged it, and we’ll be addressing this with the scaffolding provider so it doesn't affect future customers.
Thank you again for the 5-star rating despite the setback — and for recognising how hard the installation team worked to overcome the delay. Your recommendation means a great deal to us.
If you ever need any help or support with your system going forward, we’re only a call away.
All the best,
Spark
Reply from Spark
Hello Oneal,
Thank you for your feedback! We're glad to hear the work was carried out efficiently. If you ever need anything or have questions about your system, we’re always here to help.
All the best
Spark
Ticked every box
All staff from every part of the business were professional, friendly, knowledgeable, respectful of property and worked in a timely manner.
November 21, 2025
Unprompted review
Reply from Spark
Hello Conner,
Thank you for your wonderful feedback! We’re really pleased to hear that every part of the team made a positive impression — from professionalism and friendliness to their knowledge and respect for your property. Delivering a smooth and timely experience is exactly what we aim for, so it’s great to know that came through across the whole process.
Thank you again for choosing Spark!
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