Only try them if you're bored with life and want extra complications
I ordered a Waterlux Designa bathtub from their website, simple model, nothing fancy. I chose this supplier as they mentioned they deliver fast (max 5 working days). The order confirmation comes, with estimated delivery on Feb 6th, so I hire the VVS to install it. I get an email where they postpone the delivery to Feb 10th, I reschedule the VVS. On Feb 10th, I make arrangements to be at home and receive the package, there was no delivery. I wait for a week (as my VVS was now in vacation). Since there was no update, I contact customer support, they say they are sending it the next day. Next day (Feb 18th) I get an update, the delivery is sent, and I am told I will receive an email or sms one day before it arrives at my address, and that I need to be home. Today it is February 24th 2026, I get a call from the driver that he is at my door. I did not get notified about the delivery, so I am not home. The driver is in a rush and just says if I'm not home then he will leave, while I frantically try to find a solution.
An unpleasant experience, causing extra effort and stress. I'll avoid them in the future.
Reply from SparMax Danmark
Hello,
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience this delivery process has caused you.
We fully understand how disruptive it is when installation appointments need to be rescheduled, especially when coordinating with a VVS installer. The postponement of the initial delivery and the lack of prior notification before the DSV driver arrived is not the experience we aim to provide.
Delivery dates can occasionally be affected by logistics and carrier scheduling, but customers should of course receive proper notice before arrival. We are reviewing this case internally together with the transport partner to understand what went wrong in the notification process.
We regret that this situation caused you stress and extra effort, and we appreciate you taking the time to provide detailed feedback.
Kind regards,
Sparmax