Splend Reviews 

2,269
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 681 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and efficient during vehicle handovers and onboarding appointments. Consumers also appreciate the remarkably smooth communication and the very quick assistance provided by team members when arranging replacement cars after unexpected incidents. However, some reviewers were not happy with customer support, noting that it is genuinely difficult to reach agents when issues arise or when problems happen. A few other people also felt that vehicle repairs, communication after the sale, and ongoing assistance could be significantly improved across the board.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising team members for providing... See more

Service

Reviewers mention positive feedback about service, with many consumers highlighting fast, efficient... See more

Customer service

Customers had positive experiences with customer service, often praising staff members for being kind,... See more

User experience

Consumers find user experience to be positive, highlighting that the onboarding and sales process is quick,... See more

Product

Users describe ambiguous interactions with product, as some consumers highlight satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came to Cricklewood office for an accident related issue and Jordan helped me with not having to pay the excess, he worked with the other teams to ensure the correct outcome. Thank you for your help... See more

Company replied

Rated 5 out of 5 stars

Anees helped me with putting my car on the Uber platform and with overall onboarding process. He also liaised with Jal Shah to ensure a previous issue was dealt with. Very much grateful to the team.

Company replied

Rated 5 out of 5 stars

Collecting my vehicle with Katie Jefferson was smooth and well organised. Everything was ready on time, Katie made the handover clear, and she explained the controls and paperwork without rushing me.... See more

Company replied

Rated 5 out of 5 stars

Today i visited splend head office in edgeware road here i met Mr. Jordan actually I got accident 2 day ago he help me alot. I am happy with his dealing. He done very well. I appreciate him. Thanks

Company replied


Company details

  1. Motor Vehicle Dealer
  2. also in
  3. Car Rental Agency
  4. Electric Motor Store

Written by the company

Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,269)

658 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Its was great exprience

Its was great exprience
Staff name :- ETI

November 10, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Katie’s done a very professional job…

Katie’s done a very professional job made everything in a proper manner.

November 10, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Anees was very helpful

Anees was very helpful. I came into view the car, I liked it and managed to drive away I the same day. Everything was informed and done in a professional manner.

November 10, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Good

Good
Customer service lady Katie very helpful and understanding

November 10, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Anees gave me Great customer service…

Anees gave me Great customer service and was very accommodating! He onboarded me with Uber very quickly easily.

November 10, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Succes

It was broken down simply for me and i was able to leave the premises with everything explained by anees

November 9, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

I'm so grateful to the splend staff…

I'm so grateful to the splend staff Helen, for her splendid support.
Her swift approach to resolving my problem was highly appreciated.

November 9, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Very helpful and profisionl

Very helpful and profisionl
Came over to swap car and made it very easy
Polite and friendly
Anees
Second time dealing with him and will always try dealing with him

November 9, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Katie was very supportive and patient…

Katie was very supportive and patient with the whole documentation she put me through

November 6, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

mo was super helpful with my offboard…

mo was super helpful with my offboard experiece, he made it super easy and i loved my rental period at splend

November 6, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Katie

Katie was great! Quick an easy process!

November 6, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Eti was fantastic the whole process…

Eti was fantastic the whole process with the upgrading the car absolutely brilliant thank you as always

November 6, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Helin was efficient and helpful at my…

Helin was efficient and helpful at my accident appointment

November 6, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Very helpful

Very friendly, helpful and informative team, got help from Anees and Victor both were very helpful, as you say first impression is the last, and both were impressive

November 6, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

I had a very nice experience with…

I had a very nice experience with Cathie . She’s an amazing seller and customer service was 5 stars !

November 6, 2026
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Eti He was fantastic and profesional

November 5, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Fantastic service from Splend

Fantastic service from Splend. Nadim was super. Amazing asset to the company

November 5, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Easy onboarding

Easy onboarding, stuffs are helpful and explained me in very easy conversation, especially the man name Anees was very helpful person.

November 5, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

I brought the car to get a temp car…

I brought the car to get a temp car whilst my car was at the garage.
I was met by Jordan who was very very helpful and everything went very smooth and hassle free.
Thanks Jordan

November 5, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Nice service from alex

November 5, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

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