MYA at Splend gave me the best deal for the Mercedes EQE, and I highly recommend her. She truly understands the whole process and explained everything clearly and patiently. She helped me choose the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an awesome experience, after someone crashed into my car, Helen, dealt with me fast effectively and efficiently. I was able to replace my car smoothly and deal with all challenges that came up.... See more
Company replied
Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very kn... See more
Company replied
Vikrant from the Tower Hill branch was very professional from the moment I spoke to him, very knowledgeable and helpful on all fronts. What an excellent service all round. Thank you for your time and... See more
Company replied
Company details
Written by the company
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Contact info
393 Edgware Road, Cricklewood, NW2 6LN, London, United Kingdom
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service - they don't respond to emails or calls
I was looking to buy a used car from this company, the car was described as in good condition with tidy bodywork, having paid a deposit, I called to collect the car, it had numerous dents and scuffs and the company has not refunded my deposit, responded to my emails / calls. I would not recommend them prospective buyers of vehicles, many appeared to be high mileage former Uber vehicles that were being sold at a premium because of the PCO licence they came with. In the end I bought a car else where that offered better value. I would not risk buying from them, their customer service is poor and they are not to be trusted to give an acurate description of the vehicle being sold.
May 11, 2026
Unprompted review
Reply from Splend
Hi Steve,
Thank you for taking my call. I'm glad to see that your refund has now been processed. I would like to sincerely apologise for this oversight and for any inconvenience it may have caused. Thank you for your patience and understanding
I spoke to Fahad and he was very…
I spoke to Fahad and he was very helpful. Pleasure to deal with
July 7, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Thanks a lot Tanzim
Thanks a lot Tanzim. For helping me choose a beautiful Mercedese EQB 250+. Love it
July 3, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
STOP TRYING TO TAKE MONEY FROM MY BANK…
STOP TRYING TO TAKE MONEY FROM MY BANK ACCOUNT YOUR SCAMBUG
July 3, 2026
Unprompted review
Reply from Splend
Hi Mr Tulba,
I'm sorry to hear that you are unhappy with our service. I would like to clarify the following points.
When you returned your vehicle on 11/05/2026, it was inspected and several areas of damage were identified, including:
Offside rear (OSR) door damage
Nearside rear (QSR) quarter panel damage
Rear bumper damage
Damage to both rear fog lamps
In addition, a PCN (Penalty Charge Notice) has since been received relating to the period the vehicle was in your possession. This had not yet been received at the time you off-boarded the vehicle.
We have already provided you with a copy of the damage invoice, along with a copy of the PCN for your records.
If you have any further questions or would like to discuss any of these points, please let us know and we will be happy to assist.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I was served by guy name fahad very…
I was served by guy name fahad very helpful, excellent work very smooth service
July 2, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Had an awesome experience
Had an awesome experience, after someone crashed into my car, Helen, dealt with me fast effectively and efficiently. I was able to replace my car smoothly and deal with all challenges that came up.
Thanks Helen for your time, much appreciated
June 30, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Vikrant from the Tower Hill branch was…
Vikrant from the Tower Hill branch was very professional from the moment I spoke to him, very knowledgeable and helpful on all fronts. What an excellent service all round. Thank you for your time and patience.
June 29, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was amazing happy to be served by…
Eti was amazing happy to be served by eti
June 29, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhan was amazing
Farhan was amazing . He made me my day and his service was excellent
Well done farhan
I hope you good staff in your life.
June 26, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
The management of this company is…
The management of this company is honestly full of illiterate and incompetent employees. I received an email from clearpath recovery agency that i have a balance of 100 pounds and now they added late fee and interest as well for the payment of my subscription,which I was paying from last 2 years every month.this month they didn’t take the payment from my account and even not told me that they haven’t taken the payment and now sent me notice of recovery.now I have sent the last invoice and all proof to recovery agency.they r even surprised to see as well.Honestly the Head of this company needs to check it what there staff is doing.it will spoil the company reputation as its already very bad.My car reg was Oe22jzm.mg
June 25, 2026
Unprompted review
Reply from Splend
Dear Mr Ahmed,
I am sorry to hear that you are dissatisfied.
I have located your account and attempted to contact you today. I have also sent you a follow-up email with further information.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was amazing told me everything…
Eti was amazing told me everything happy with on board process thanks eti
June 25, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing service
Amazing service, the whole experience made so easy from the get go. Alex very polite and efficient.
June 25, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing Service by Victor and his team.
June 24, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Jordan Brake was a great help today…
Jordan Brake was a great help today swapping out vehicles
I was already happy with splend already now I'm even happier.
Thanks Jordan
June 24, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Repeated administrative failures causing loss of income
I have been a Splend customer for a considerable period of time and throughout my contract I have fulfilled all of my obligations. I have always paid on time, paid any excess charges when required, maintained the vehicle properly
and cooperated whenever documentation or information was requested.
Unfortunately, my experience with Splend has been repeatedly affected by administrative failures that have directly impacted my ability to work and earn an income as an Uber driver.
Splend specifically instructed me in writing not to upload compliance documents to Uber myself, stating that Splend would upload all required documents directly to the Uber Supplier Portal on behalf of drivers. I followed those instructions.
Despite this, I have experienced repeated document-related issues. On one occasion, I personally identified a serious error in a Permission Letter issued by Splend. The document contained expired contractual dates and had to be corrected after I raised the issue. Splend acknowledged the mistake and reissued the document.
More recently, after successfully completing my MOT, my vehicle disappeared from my Uber account and I was unable to work. After speaking with Uber, I was informed that the issue needed to be resolved by Splend because Splend is responsible for managing and uploading the relevant compliance documents. As a result, I lost yet another working day and the income associated with it.
This is not an isolated incident. Similar administrative problems have occurred multiple times during my contract. In my estimation, the cumulative financial losses caused by these repeated interruptions now exceed £1,000.
There is also an ongoing concern regarding the vehicle's rear tyres. The latest MOT advisory does not simply refer to normal tread wear. It specifically notes age-related deterioration and cracking. These issues are not the result of my driving style but are associated with age and normal wear and tear.
My understanding of the contract is that Splend is responsible for replacing tyres affected by normal wear and tear, within the contractual limits. However, despite this, no replacement has yet been arranged in my case.
I am not asking for special treatment. I am simply asking for proper administration, accurate document management, compliance with contractual obligations and the ability to work without repeatedly losing income because of avoidable administrative errors.
I have submitted formal complaints to Splend and I am currently awaiting a meaningful resolution rather than another generic response.
Evidence available upon request, including Splend emails acknowledging documentation errors, Uber communications, MOT records and formal complaint references.
Update 24/06/2026
Thank you for your response.
I do not wish to continue discussing this matter publicly and remain available to provide evidence privately if required.
However, I am unable to agree with the conclusion that I uploaded vehicle documents through my Uber portal. As a Splend driver, the Documents section visible in my Uber Driver account only contains my personal driver documents (driving licence, PCO licence, bank statement, profile photo, etc.). There is no visible section allowing me to upload MOT or vehicle compliance documents.
I have screenshots of my account, correspondence with Splend and Uber, and a recorded conversation with Uber Support regarding this matter.
I have no reason to provide inaccurate information and would gain nothing by doing so. My only objective is to establish the facts based on evidence.
I believe this matter would be better discussed privately rather than through public statements. I remain willing to cooperate and provide all relevant evidence.
Kind regards,
Eugen Bulbuc
June 24, 2026
Unprompted review
Reply from Splend
Dear Eugen,
We are sorry to hear that you are not satisfied with our service.
Upon further investigation, we can confirm that your MOT was completed on a Saturday. We have also received confirmation from Uber that the documents were uploaded directly by you through your Uber portal. Unfortunately, this resulted in the platform rejecting the documents.
As a result, we must inform you that Splend cannot be held responsible for this issue. We clearly advise all customers that we will upload all required documents on their behalf to avoid any disruption to their account or platform access.
Should you wish to discuss this matter further, we would be more than happy to speak with you and address any questions you may have.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Excellent service by Victor
June 23, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Came in to swap back to my original…
Came in to swap back to my original car. I saw Jordan who has helped me many times before. Always fast, friendly and great service! Thank you again
June 22, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Pco car service and you can choose what…
Pco car service and you can choose what you want. It is good for starting and not taking much liability
June 9, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helpful
June 18, 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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