Splitero Reviews 172

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, helpfulness, and supportive attitudes, making the entire process feel easy and comfortable. Many highlight the excellent service and customer support received, noting the clear communication and the team's ability to guide them step-by-step. The booking and overall user experience are consistently described as quick, easy, and efficient, with many appreciating the smooth and stress-free nature of their interactions. However, some customers also noted issues with communication breakdowns, receiving conflicting information, or experiencing delays in the process. A few people were dissatisfied with the lack of clarity and accountability, feeling that their concerns were not adequately addressed, and some mentioned being given the runaround or having to resubmit documents multiple times.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Customers had positive experiences with service, praising the professionalism, informative process, and quick... See more

Customer service

People report positive experiences with customer service. Many customers praise the professionalism and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Booking process

Clients share positive opinions on the booking process, often describing it as easy, quick, and smooth. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease, confidence and comfort. You never know entering into important ventures like this how it will be handled and what problems will arise. I had my share in this case. But Mr Brandon Leary walked me... See more

Rated 5 out of 5 stars

Keyairra Perkins and Anthony Evett were my point people throughout this process. I received exceptional service from both of them. When I crunched the numbers they were generally less than I would... See more

Rated 5 out of 5 stars

I would like to start by giving thanks to Brenden Leary, and Eddie Murillo and everybody else that worked on my loan, I am very grateful to how attentive, clear, and helpful they all were with the pro... See more

Rated 5 out of 5 stars

The experience was very good. They go through the process with you step by step and were very professional. I especially enjoyed working with Eddie Murillo. He was very professional and personal, whi... See more


Company details

  1. #132 of 183 best companies in Alternative Financial Service

Written by the company

Splitero provides Home Equity Investments that allow homeowners to receive a lump sum of cash in exchange for a share of their home’s future value with no additional monthly payments. Our Home Equity Investment does not require income verification to qualify. Homeowners working with Splitero can keep their low-interest mortgages and their homes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

172 reviews

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1-star

Replied to 52% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM! SCAM! SCAM!
As others have mentioned, stay away from Splitero. They operate with absolutely no integrity and you will be left in limbo for weeks/months regarding the status of your file. No communication whatsoever. After 4 months, my loan file was re-assigned to both a new loan processor and new home advisor after getting the run-around for weeks. Terrible company! Best decision I could have made was moving on from this scam company.

April 14, 2023
Unprompted review
Splitero logo

Reply from Splitero

Hi Bryan! Thank you for taking the time to write this review. We're sorry for the experience you had with Splitero, and that we were unable to help you at this time. Unfortunately, we are experiencing delays with our home equity investments. A member of our team personally reached out to you to address your concerns and left a voicemail for you. Please return the call at your convenience. Rest assured, Splitero is duly registered and licensed to conduct its business operations, and we have helped many homeowners. To gain further insights, we encourage you to visit the About Us section on our website (splitero.com/about-us) and explore NMLS Consumer Access: https://www.nmlsconsumeraccess.org/TuringTestPage.aspx?ReturnUrl=/EntityDetails.aspx/COMPANY/2327455

Rated 1 out of 5 stars

I was never explained as to why I was…

I was never explained as to why I was denied and that is mandatory by DORA. I still have yet to hear from the “manager” Stacy Huges. This company is FULL of lies and drags their feet for months to give you an approval! DONT USE THEM!!!

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

The people helping me were very…

The people helping me were very responsive. Both Patrick Ingram and Nicole Hardaway were very helpful.

February 26, 2023
Unprompted review
Splitero logo

Reply from Splitero

Thank you for the thoughtful review, George! We're so glad to hear you had a great experience.

Rated 1 out of 5 stars

2 to three weeks

Started out mid December. Things moved along.. hot to January.... was told 2 to 3 weeks... I followed up... even at 3 weeks , it was 2 to three weeks.... then it turned into March sometime... then it was "March or April" then it became " April, maybe May". I just moved on.

February 20, 2023
Unprompted review
Splitero logo

Reply from Splitero

Hi Steve! Thank you for sharing your Splitero experience. We are very sorry we couldn't help you at this time. We understand how important it is to have clear communication and timely responses, and we apologize for any inconvenience caused by the delay. We appreciate your feedback and will use it to improve our processes and communication going forward. We hope you are able to find the best solution for your financial needs. Please don't hesitate to reach out with any questions!

Rated 1 out of 5 stars

Seems to lack integrity

This is my current review. I contacted Splitero because I was in need of funds to pay off my debts and get current on my mortgage payments. The opportunity seemed very good. An investment on my home based on my equity, not my credit score. Well, after applying, I receive a denial. First, based on popular sites (zillow, redfin, realtor) the market value of my home is between 308k to 326k. I owe 224k. Should give my around 80k equity. But I was denied because I don't have enough equity. Not sure which appraising company or magic formula they use to establish my equity, but it doesn't sound right. Then, I understand that they run a credit report. However, they use xactus, a company that is not BBB accredited, and with a F rating with the BBB. They are a reseller of credit reports. Not very confident in their ability to be fair or honest. But bottom line here is that even though Splitero does not have a minimum credit score, they do have minimum credit requirements. So, in the end here, regardless of how much equity you have, if you have great credit and don't need money, they will help. But, if you are struggling, attempting to utilize your home equity to pay bills, get caught up, eliminate debt and restore your credit rating then no, you won't get help. So, pretty much like the other similar companies, it's not how much your home equity matters as does your credit background

November 14, 2022
Unprompted review
Splitero logo

Reply from Splitero

Hi Richard! We are sorry we could not help you at this time. On November 22, one of our team members tried connecting with you over a phone call to provide further explanation but was unable to reach you. On November 28, we emailed you with an explanation. If you have any questions or would like to discuss further, please reach out to us via telephone at 1-888-365-3372.

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