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Spring Savings Reviews 

1,988
•
TrustScore 4.5 out of 5

4.7

Savings Bank
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Review summary

Created with AI, based on recent reviews

Considering 1,700 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably simple it is to open new savings accounts and navigate the sleek mobile application. People also deeply appreciate the very competitive interest rates and the extremely fast, seamless money transfer processes available. Users find it extremely reassuring to watch their savings grow daily through a clear and very functional dashboard interface. However, some people mentioned that interest rates were unexpectedly reduced shortly after they successfully opened their accounts. A few other people also felt that the mobile application could occasionally experience slow loading times during login.

What people talk about most

User experience

Clients share positive opinions on user_experience, highlighting that the app is intuitive, very... See more

Application

Customers had positive experiences with the app, highlighting its simple layout, straightforward navigation,... See more

Price

Reviewers mention positive feedback about price, highlighting competitive interest rates and a smooth... See more

Payment

Customers consistently note positive experiences with payment, highlighting that deposits and withdrawals are... See more

Value for money

Reviewers highlight positive aspects of value_for_money, expressing strong satisfaction with the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to open an account and the App is brilliant. I love opening it just to see Spring the dog 😂. Deposits and withdrawals have been almost instant and you can do both within the app rather than h... See more

Company replied

Rated 5 out of 5 stars

I had a problem with my Spring Savings app that had suddenly stopped working.I managed to contact the customer helpline for some essential information. The customer service support was very positive.... See more

Rated 5 out of 5 stars

Opened a Special Edition Easy Saver which was easy to set up via App. Also easy to use link to main current account so you can add and withdraw. Decent easy access interest rate (so far) beating 'big... See more

Company replied

Rated 5 out of 5 stars

I normally prefer online to App-based products but Spring offered a good interest rate. My application was accepted quickly and there was no problem with money transfer. The App opens conveniently wi... See more

Company replied

Company details

  1. Savings Bank
  2. Bank

About Spring Savings

Written by the company

Meet Spring, your helpful new savings companion. The app that connects to your bank account to help you make the most of your money.

Safe and secure
We’re part of Paragon Bank, trusted by UK customers with over £16 billion of their savings.

FSCS protected
Your eligible savings are protected up to £120,000 by the Financial Services Compensation Scheme.

24/7 support
Get help in the app or chat to our friendly UK team during opening hours.

Your review may be used for advertising purposes.

You’re in safe hands

Spring accounts are brought to you by Paragon Bank PLC.

Spring accounts are brought to you by Paragon Bank PLC.
Your combined eligible deposits are protected up to £120,000 by the FSCS.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,988)

1,558 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy

Fast, efficient and easy to set up.

May 28, 2026
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Reply from Spring Savings

Thanks for your review!

Rated 1 out of 5 stars

The customer services is very slow with a lack of respect

The customer services is very slow should you need to contact them.I waited 20 minutes to be told my application will be looked at hopefully tomorrow after already waiting 2 days. The app says they'll get back to you within 24 hours but theu don't even bother.

May 28, 2026
Unprompted review
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Reply from Spring Savings

Hi, thanks for taking the time to leave a review. We're sorry you've found the registration process slow. We'll pass your comments over to the relevant team, to help us improve our products and services going forward.

Rated 4 out of 5 stars

I'm a new customer all's well so far

I'm a new customer so my experience is limited.
I found the account application process easy and swift, as was acceptance. Spring are part of Paragon Bank who I am also a customer of and which influenced my decision to join Spring.
I opted for their special rate account. The app. seems to be fine so all is well so far.

May 26, 2026
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Reply from Spring Savings

Thanks for sharing your thoughts, we're glad you're enjoying it!

Rated 5 out of 5 stars

Great App…

App is easy to use and great customer service on the phone

May 25, 2026
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Reply from Spring Savings

Thanks for sharing your thoughts, we're glad you're enjoying it!

Rated 5 out of 5 stars

New customer to Spring

New customer to Spring, it was quick and easy to set up on the mobile app. Linked account worked quickly money appeared in the account within a minute. Good introduction offer of bonus account, hopefully it remains higher for more than a few months? So far all good.

May 25, 2026
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Reply from Spring Savings

Thanks for sharing your thoughts, we're glad you're enjoying it!

Rated 5 out of 5 stars

It was simple

It was simple to set up easy to navigate quick to carry out actions

May 24, 2026
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Reply from Spring Savings

Thanks for leaving a review!

Rated 5 out of 5 stars

Delete

Delete this review

February 17, 2026
Unprompted review
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Reply from Spring Savings

Hi Amanda, thanks for reaching out. We can't delete reviews from Trustpilot. If you'd like to update or remove it, you can do that directly through your Trustpilot account. We just didn't want you to think we were ignoring your request.

Thanks - Stephanie

Rated 4 out of 5 stars

Great


Great, but slow opening,
day to day

May 24, 2026
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Reply from Spring Savings

Thanks for your feedback! We'll make sure to pass your comments onto the right people to review, to help us improve our products and services.

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