Stablepoint | Cloud & Unlimited Reseller Hosting Reviews 

Great help - very helpful and patient, very diligent support. Thank you!

I once used Innhosting, a company that was bought and sold and then bought again a few years ago by Stablepoint.

I returned and signed up for a new account. what could go wrong?

One word: everything.
A phrase: Stablepoint: The reason I signed up to trustpilot to leave a review after 10 years reading them.

TLDR; stay away.

Experience: I signed up for a reseller account. I then asked them how long it would take to complete a migration and their support told me "this is usually done within 2-6 hours". I planned accordingly and one week before my hosting was due cancellation I opened a ticket.

Sadly, once the migration ticket was opened, all that could go wrong, went wrong:

a) I asked them to perform a preliminary migration of a 5gb multisite (as explained in the ticket) to ensure all was taken care of according to my standards. Then to confirm back so that I could upgrade my package to the higher tier - as I needed that extra space but would only pay if it was worth it- and complete the remaining part. As this was promised as a 6h service, 7 days would be fine right? Well it didnt.

b) It started with quick replies, like 1h replies, and then it slowed down to around once every 2 days. Even thou I kept telling them I had a deadline for the 15th at noon, one person kept the ticket assigned to himself for over 48h and made it lose precious time.

c) contacted support over chat and it was useless. As I completed part of the migration on my own, I asked them to upgrade my package directly - to win time- as I was running out of space for the 2 large sites that I needed to migrate accounting for 17gb. I also asked them to add them all within a cpanel account because there were too many domains and we would be wasting cpanel licenses and it would be a mess. and asked in the original ticket to complete the migration in full instead of partial one as we were already 1 day before the clousure of the server. That didnt happen

d) Support said they couldnt upgrade or bill me for the higher package - which meant the support team would encounter not enough space to migrate and they needed to do the migration first before they could bill me or upgrade me.

e) Support calls are routed to Philippines. I dont care who picks the phone, but if they miss key english understanding, you got a problem. In my case, they promised to call me back within 2 hours, gave them 2 phones none of them rang. Broken promises....

f) I chased chat agents asking them to escalate things. never happened. I asked phone agents for supervisors. They said those were not available.

g) Migration team didn't read. they migrated 300mbs out of 17gbs, then one site of the entire multisite (400mbs instead of 5gbs), then didnt acknowledge the fact that the server was closing, or the fact that I gave exact instructions, empathy is not in their book.

Long story short. I'm extending my server with the old host as thankfully they have a grace period. my experience with Stablepoint has been the worst in the past 10-15 years. Bad enough to register here and leave a comment and bad enough to tell you to trust these 1 score reviews.

Their price is not worth it, and their promises are worthless if they cannot keep them.

Do yourself a favor, save yourself from a sour experience and go directly to another provider. What does stablepoint has in their favor? Lets see:

Price? not worth it if you have to stop your business and chase them.
Support? Not really if they break promises or lie to you.
Technical help? You might as well learn to DIY and will probably succeed before they get back to you.
Backups? - yeah, those are listed in the website and are functional.

Will I use them in the future? Probably only for the remainder of the week until I can migrate elsewhere. But Trust me, I'm taking advantage of the 30 day refund guarantee and I recommend you do to, if you don't read this review in time.

Update 1 out of 2:
10/14/2025

I want to provide an update on this issue after Mimi reached out.

They assigned me a POC - Tenured agent. This was great. She was able to fix the ongoing issue up to what we{ve been able to validate. I'm pending to provide a new update once all things are validated from my end.

While agents at level 1 struggled with technical issues linked to cloudflare, SSLs, wildomain certs and subdomains, my POC was able to jump in and fix 2 very complex things in a matter of few interactions.

Bumping to 3 stars due they fixing my immediate problem. Will update in about a month once I've completed the tests I need and wrap it up.

I run a number of websites through Stablepoint, and recently cancelled two. However when I wanted to log into another this also had been cancelled! It didn't even have the same details, but guessing the operator somehow matched this with my cancellation request and cancelled the other site without even checking or asking.

This shows a definate lack of understanding, attention to detail and it leads me to wonder what else is going on which I don't know about!

I think I will be seriously considering moving the other websites elsewhere where at least they will be safe!

Stablepoint provide outstanding customer service. They go to great lengths to resolve any issues, including those who have little tech knowledge like myself. The hosting is extremely reliable and their prices very competitive. When my new website is finished I will be going straight back to them.

Abdul A. helped me with my concern. I really appreciate the fast support!

Thank you!

After being recommended Stablepoint by a business contact I have to say they have been fabulous.

We have a server and a few domains and whenever I need anything, their support has been there to go above and beyond over and over again.

I've been with Stablepoint for a long time (practically from the start) and they were once a very good company. However in the last few years they have declined rapidly after being run by different people/company and have become one big group.

The quality of support has really declined. Because of this I decided to move all my services to another company and requested my account be closed and all invoices removed.

While my account has now been disabled, I am still being charged invoices. Multiple times I am asking for invoices to be cancelled, but I'm being ignored. Online chat is useless - they require a support pin to assist, which I don't have as my account is disabled. The support telephone number took about 5 minutes to locate my account (during which there is complete silence), and who knows where they were speaking from. Eventually they found the account only to mention they couldn't help, they are only 'technical support', and I would need to email.

It sounds like a comedy of errors to me, and anyone trusting this company with their website/domains - good luck!

26/09 Update
As an update I have managed to get refund. However I later found out that another website which I ran had also been removed. The two websites were completely independent so it is concerning that this would happen! I managed to get support to restore this, but then there was problems with billing, wrong dates and various other issues. Needless to say I transfered this site away as well.

While the 'Customer Advocacy' team have dealt with my issues and I have recieved any related refunds, I still cannot recommend the company based on the the time and stress involved throughout the issues.

Very fast initial response to support ticket and easy resolution to the problem, which stemmed from Stablepoint emails inadvertently going to my email client junk folder. Once the problem was understood on both ends it was solved in minutes, well done!

Needed to check my login and access details, and a quick livechat on a Saturday afternoon with Halif Fachrizal solved the problem. Very polite and helpful throughout.

The representative I spoke with knew exactly what I needed and help me find it in an expedient manner. The representative was very kind and helpful in every way. I give Customer service today 100 stars!

I'm just learning how to build and maintain a WordPress website, so there have been quite a few times when I've screwed something up or don't know what's going on. Each and every time I've needed assistance, Stablepoint has quickly connected me with a professional and patient representative who has always been able to resolve the situation AND explain it to me. Today I was locked out of my site altogether (my fault). My rep, Gede, was able to fix everything for me in just a few minutes. Gede also patiently explained why the problem occurred and how to prevent it in the future. Gede also discovered a problem we weren't even aware of, and fixed it right away.

Rapid decline in service recently. They increased their prices by 260% and now I rarely get a day without my websites going down. Support tickets unanswered again today with constant alerts that all my sites are down. Think it’s time to start looking around for an alternative.

Alif was extremely helpful and professional in assisting me with moving my email hosting to Zoho.
He quickly added the required DNS TXT record for verification and configured the MX records perfectly on the first try.
Communication was clear, polite, and he explained each step in a way that made the process stress-free.
Thanks to his support, my domain is now fully set up and ready to go. Excellent service!

This is a very good company. I've not been using them that long, but what i see i like and their support is fantastic. I am moving all my domains over to their hosting plan, I recommend them to anyone. 5 Star from me.

Hajrul F helped me with a long standing problem very efficiently. He kept me updated and fully explained the issue along with the fix. I highly recommend him.

.... with internet things - email, hosting, etc. Today I wanted to expand the amount of storage available to my email addresses and I could not 'get it'. Enter Adelina U at Stablepoint who not only fixed my problem for me but also taught me how to do it myself in future - outstanding service and very much appreciated!

Good customer service. Prompt and resourceful.

Great support service, fasta and efficient

Every week a new Problem.👎

Today again.