All your wmployws in the telephone and game delivery dept get a radio mention! Everytimee i had to call and whine n cry about the sin card not working or them sending a new one , customer service were... See more
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What people talk about most
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I have been with your company close to a year. I understand that scams & fraud are all over the place. Customer service needs are & should be upgraded whereby they could & can assist the LifeLine cust... See more
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Making Cell Service available to seniors and disabled (Indigent) with 1000 mins talk and unlimited texts and 4.5 gigs of data for free!!! You can also top off your account and get unlimited everything... See more
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I left them when I was offered a new phone thru a competitor then soon realized a had made a huge mistake. Their phone was garbage and their customer service was horrible. I came back and will prob... See more
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Company details
- #19 of 58 best companies in Telecommunications Service Provider
- #12 of 22 best companies in Cell Phone Store
- #15 of 50 best companies in Internet Service Provider
- #3 of 19 best companies in Mobile Network Operator
- #4 of 19 best companies in Phone and Internet Service
About StandUp Wireless
Written by the company
- StandUp Wireless is a national prepaid wireless service provider dedicated to connecting low-income individuals and families with reliable, affordable mobile phone service.
- StandUp proudly participates in the Lifeline Program, a Federal Communications Commission (FCC) program, to make mobile service either free or significantly discounted for eligible households. StandUp also participated in the Affordable Connectivity Program (ACP) and Emergency Broadband Benefit (EBB) when those programs were available
- For more than a decade, StandUp Wireless has helped people stay connected to what matters most: loved ones, jobs, education, healthcare, and emergency services. Our work plays an important role in closing the digital divide by ensuring that individuals and families who might otherwise be left behind have access to essential mobile connectivity.
- Our customers receive free talk, text, and data plans through the Lifeline program, along with simple, low-cost top-up options to add extra minutes or data whenever needed. Customers can bring their own phone or receive a SIM or eSIM, making it easy to start service without unnecessary barriers.
- What sets us apart is our community-based approach. StandUp is one of the few remaining Lifeline providers still showing up, on the street, across the country allowing our valued customers to enroll in Lifeline and get service in whatever way is best for them, be it online with an eSIM, or in person. This allows us to reach underserved communities more effectively and offer personal, in-person support.
- We operate with a strong commitment to compliance and transparency, meeting all federal and state regulations that govern the Lifeline program. Our team works hard to simplify the enrollment process, provide clear information, and ensure customers receive the service they qualify for.
- Our Mission
- To remove communication barriers by making mobile phone and internet access affordable and accessible to everyone who qualifies—because staying connected isn’t a luxury, it’s a necessity.
- What We Offer
- -Free or discounted phone service through Lifeline
- -Bring Your Own Device (BYOD)
- -You choose between a physical SIM or eSIM
- -Simple online or assisted in-person enrollment
- -Reliable nationwide network coverage
- -Affordable top-up plans for extra talk, text, and data
- -24/7 Bilingual customer support
- Our Core Values
- Access:
- Affordable service for every qualified customer
- Integrity:
- Ethical, transparent operations that follow all regulations
- Community:
- Local partnerships that create meaningful impact
- Customer Care:
- Support designed to meet people where they are
- If you’re looking for a trusted Lifeline wireless provider, StandUp Wireless is committed to keeping you connected with service you can count on.
Contact info
4.5
Excellent
78K reviews
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The Sim card does not fit my phone
April 15, 2026
Reply from StandUp Wireless
Hello Rachel,
Thank you for reaching out.
We're sorry to hear you are experiencing sim card issues. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
I don't have a phone 📱 and my SIM card…
I don't have a phone 📱 and my SIM card didn't come to me. I just want to get a free phone.
April 12, 2026
Reply from StandUp Wireless
Hello Michael,
We regret if there was any confusion as to what is included for free, with Lifeline benefits. We understand it's frustrating to not receive what you were expecting, but want to assure you, that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help. You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello,
We regret if there was any confusion as to what is included for free, with Lifeline benefits. We understand it's frustrating to not receive what you were expecting, but want to assure you, that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help. You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Donna,
Thank you for reaching out. We're sorry to hear you are experiencing issues with your device. We know it's frustrating.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing.
Please reach out to us, so we can help! You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
The phones are junk and the service is…
The phones are junk and the service is terrible and the camera is only a 5mp, so you might as well not try to take a clear picture! And the customer service call center, you can barely understand what the customer service representative is saying! Go to SafeLink wireless and you'll get a better phone with a good camera and better service..
Thank you
Jayman
April 11, 2026
Reply from StandUp Wireless
Hello Jay,
We regret if there was any confusion as to what is included for free, with Lifeline benefits.
We understand it's frustrating to not receive what you were expecting, but want to assure you, that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help. You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Its fine i need a phone to put my new…
Its fine i need a phone to put my new sim card in?? I thought it came with a free phone
April 17, 2026
Reply from StandUp Wireless
Hi Kelli
We appreciate your feedback. We're sorry to hear there was a misunderstanding about a free phone. Please contact our care team below and they can assist you in purchasing a discounted one through Amazon.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Kanoelani,
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Eric
We're happy you had a great experience with our services! We appreciate your positive feedback and the time you took to review
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Suck it don’t work n now yall shout off…
Suck it don’t work n now yall shout off my other phone
April 21, 2026
Reply from StandUp Wireless
Hello Crystal,
Thank you for reaching out. We're sorry to hear you are experiencing with the service. We know it's frustrating.
Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Justine
We appreciate you letting us know your product experience has been satisfactory. Thank you for your feedback!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
So far everything is working but I do…
So far everything is working but I do have a tablet that I have from Qlink that came with the original plan from Qlink but I can't get it to par
April 14, 2026
Reply from StandUp Wireless
Hi Lucille
We appreciate your feedback and are glad to hear that everything is working for you. We're sorry you're having trouble with your Qlink tablet. We will look into this further.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Seryntha
We are happy to hear that you are having a great experience with our service! We appreciate you taking the time to leave positive feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Customer service is very important to me.
I just hope you guys can help me not like gen mobie.
April 21, 2026
Reply from StandUp Wireless
Hi Brian
We appreciate your feedback and the time you've taken to share your concerns. We'll look into how to improve your experience and hope to regain your trust.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Fast response when I had issues and you…
Fast response when I had issues and you all answer your phone calls. I've had nothing but great experience with this company
April 14, 2026
Reply from StandUp Wireless
Hi Sylvia
We appreciate you taking the time to share your wonderful experience! We're happy to hear that our fast response times and accessible phone support have been beneficial for you. Thank you for your positive feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Mercedes,
Thank you for reaching out.
We're sorry to hear you are experiencing slow service. We know it's frustrating.
Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Good service
November 4, 2025
Reply from StandUp Wireless
Hi Paula
We're happy to hear that everything went smoothly for you and the service is good. Thank you for your positive feedback; we appreciate it.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Sabrina
We're happy to hear that everything went smoothly for you. Thank you for your positive feedback; we appreciate it.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
That you work hard for it to get done
Communication with other people in the united state of America and around the world
April 20, 2026
Reply from StandUp Wireless
Hi Frank
We appreciate you taking the time to share your experience. It's great to know our service helps you connect with others across the United States. Thank you for your feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Good service
February 28, 2026
Reply from StandUp Wireless
Hi Shalon
We're happy to hear that everything went smoothly for you. Thank you for your positive feedback; we appreciate it.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
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