All your wmployws in the telephone and game delivery dept get a radio mention! Everytimee i had to call and whine n cry about the sin card not working or them sending a new one , customer service were... See more
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Review summary
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I have been with your company close to a year. I understand that scams & fraud are all over the place. Customer service needs are & should be upgraded whereby they could & can assist the LifeLine cust... See more
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Making Cell Service available to seniors and disabled (Indigent) with 1000 mins talk and unlimited texts and 4.5 gigs of data for free!!! You can also top off your account and get unlimited everything... See more
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I left them when I was offered a new phone thru a competitor then soon realized a had made a huge mistake. Their phone was garbage and their customer service was horrible. I came back and will prob... See more
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Company details
- #19 of 58 best companies in Telecommunications Service Provider
- #12 of 22 best companies in Cell Phone Store
- #15 of 50 best companies in Internet Service Provider
- #3 of 19 best companies in Mobile Network Operator
- #4 of 19 best companies in Phone and Internet Service
About StandUp Wireless
Written by the company
- StandUp Wireless is a national prepaid wireless service provider dedicated to connecting low-income individuals and families with reliable, affordable mobile phone service.
- StandUp proudly participates in the Lifeline Program, a Federal Communications Commission (FCC) program, to make mobile service either free or significantly discounted for eligible households. StandUp also participated in the Affordable Connectivity Program (ACP) and Emergency Broadband Benefit (EBB) when those programs were available
- For more than a decade, StandUp Wireless has helped people stay connected to what matters most: loved ones, jobs, education, healthcare, and emergency services. Our work plays an important role in closing the digital divide by ensuring that individuals and families who might otherwise be left behind have access to essential mobile connectivity.
- Our customers receive free talk, text, and data plans through the Lifeline program, along with simple, low-cost top-up options to add extra minutes or data whenever needed. Customers can bring their own phone or receive a SIM or eSIM, making it easy to start service without unnecessary barriers.
- What sets us apart is our community-based approach. StandUp is one of the few remaining Lifeline providers still showing up, on the street, across the country allowing our valued customers to enroll in Lifeline and get service in whatever way is best for them, be it online with an eSIM, or in person. This allows us to reach underserved communities more effectively and offer personal, in-person support.
- We operate with a strong commitment to compliance and transparency, meeting all federal and state regulations that govern the Lifeline program. Our team works hard to simplify the enrollment process, provide clear information, and ensure customers receive the service they qualify for.
- Our Mission
- To remove communication barriers by making mobile phone and internet access affordable and accessible to everyone who qualifies—because staying connected isn’t a luxury, it’s a necessity.
- What We Offer
- -Free or discounted phone service through Lifeline
- -Bring Your Own Device (BYOD)
- -You choose between a physical SIM or eSIM
- -Simple online or assisted in-person enrollment
- -Reliable nationwide network coverage
- -Affordable top-up plans for extra talk, text, and data
- -24/7 Bilingual customer support
- Our Core Values
- Access:
- Affordable service for every qualified customer
- Integrity:
- Ethical, transparent operations that follow all regulations
- Community:
- Local partnerships that create meaningful impact
- Customer Care:
- Support designed to meet people where they are
- If you’re looking for a trusted Lifeline wireless provider, StandUp Wireless is committed to keeping you connected with service you can count on.
Contact info
4.5
Excellent
78K reviews
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Reply from StandUp Wireless
Hi Troy
We're happy you appreciate the complimentary service! Thank you for your positive feedback; we truly value your support and are grateful for your comments.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
I hope I won’t have issues with the…
I hope I won’t have issues with the Wi-Fi calling.
April 20, 2026
Reply from StandUp Wireless
Hi Jasmine
We appreciate your feedback. Your comments are valuable to us.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Thank you for sharing your feedback and the time you took to share your experience. We're sorry to hear we weren't a good fit.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
It would be nice if your employees…
It would be nice if your employees spoke good English and knew what they were talking about I would not recommend stand up wireless to anybody
November 4, 2025
Reply from StandUp Wireless
Hello Kenneth,
We appreciate you taking the time to share your concerns. We're sorry to hear that you had a negative experience with our team's knowledge and communication skills. We'll address this to ensure our team provides accurate information clearly.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Cranston
We appreciate you sharing your experience with our customer service team. We are happy to hear that you were pleased with the support you received.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Horror show
It was the worst most confusing experince . I couldn't understand the rep and there was a man in the back ground screaming in a foreign language. And they wouldn't stop trying to up sell me. Never again they are awful!
April 18, 2026
Reply from StandUp Wireless
Hello Ann,
We appreciate you taking the time to share your experience. We're sorry to hear that you encountered difficulties understanding the representative and were not comfortable with the background noise and sales attempts. We'll address these issues to improve our customer interactions.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Customer support is prompt
Customer support is prompt. Knowledgeable and customer friendly. Easily contacted and response was timely. No complaints.
November 4, 2025
Reply from StandUp Wireless
Hi Joni
We're happy to hear that our customer support was helpful, knowledgeable, and easily accessible. We appreciate your positive feedback regarding our team's promptness. Thank you for taking the time to share your experience!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Joel
We're happy to hear that you think highly of our company and what we are doing. We appreciate you taking the time to leave us this wonderful feedback!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Kev
We're happy you had a great, quick experience! We appreciate you taking the time to leave us this positive feedback about our work.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Great support
April 11, 2026
Reply from StandUp Wireless
Hi Jeremy
We're happy you had a great, quick experience! We appreciate you taking the time to leave us this positive feedback about our work.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Latisha
We're happy you had a great, quick experience! We appreciate you taking the time to leave us this positive feedback about our work.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
The customer service ladies I talked to…
The customer service ladies I talked to were very rude
April 18, 2026
Reply from StandUp Wireless
Hi Vivian
We appreciate your feedback and are sorry to hear that you experienced impolite interactions with our customer service team. We will address this to improve our service.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Anita,
We're sorry you're having Wi-Fi calling issues. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Jamorris
We're happy to hear that you are saving since switching to Stand Up Wireless! Thank you for sharing your positive experience with us; we appreciate it.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Travis
We're happy to hear that our services help you connect with family and career opportunities. Thank you for sharing your experience with us; we appreciate it.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
It's been a great experience with the…
It's been a great experience with the service im really satisfied with the services
April 11, 2026
Reply from StandUp Wireless
Hi Diana
We're happy you had a great experience with our service! It's wonderful to know that you are satisfied with the services. We appreciate your positive feedback!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Shelly
We're happy you had a great, quick experience! We appreciate you taking the time to leave us this positive feedback about our work.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
StandUp wirlesss is good
StandUp wirlesss is good. Government Free Phone service program is the Best.
April 17, 2026
Reply from StandUp Wireless
Hi Timothy
We're happy to hear that you find our services beneficial, especially the government-supported program. Thank you for sharing your positive experience with us!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Hello Stand up wireless team
Hello Stand up wireless team, I would like to complain about my WiFi calling because I can’t toggle it on. Please look into that.
April 18, 2026
Reply from StandUp Wireless
Hi Lauren
We appreciate you bringing this to our attention. We are sorry you are having difficulty toggling on your WiFi calling feature. Please contact our team below for assistance.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Clarence
We're happy to hear that your online phone order went smoothly! Thank you for sharing your positive experience; we appreciate your feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
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