This is my second time using Stannp as a company, Nico is fantastic - responds quickly and is very helpful. The website is straightforward to use, it's a great service. I've recommended to the wider... See more
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Excellent experience with Stannp! Their platform is extremely easy to use, and the entire process from uploading data to printing and posting was seamless and efficient. The print quality was impressi... See more
Not only is the platform easy to use and the turnaround quick, but the printing and paper quality are excellent. Plus, we can’t speak highly enough about the support we’ve received from Jessie, our de... See more
Company replied
Mostly terrible website. Took me over 45 minutes to create a recipient list (update: just 5 recipients), then gave me no option to send my attached letter! The vast majority of people do not use sprea... See more
Company replied
Company details
Written by the company
Stannp.com makes sending direct mail - postcards, letters, and greetings cards/self-mailers - as simple as sending an email. Upload your list, design your mail, and we handle the printing and posting, with delivery worldwide. Trusted by over 85,000 businesses since 2014, with over 1 billion items sent. Whether you're a small business sending your first campaign or a marketing team running automated mail at scale, we're built to make it easy. Integrates with HubSpot, Klaviyo, Zapier and more, or connect via API for full automation.
Contact info
Stannp Ltd Unit 12, Taw Trade Park, EX31 1JZ, Barnstaple, United Kingdom
- 01271320863
- stannp.com
4.4
Excellent
47 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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So easy to use
So easy to use! We regularly send out campaigns to over 1,000 clients and it's great that we can connect using the API to automatically trigger reminders. It's easy to monitor performance and track mail using the reporting dashboard. We send both letters and postcards. Thanks to our account manager for their personal help.
January 4, 2024
Unprompted review
Reply from Stannp.com
Thank you for the 5-star review, we are pleased to read about your positive experience in using our services! It is greatly appreciated!
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The team at Stannp worked really hard…
The team at Stannp worked really hard to ensure our custom job was delivered on time despite a critical deadline.
December 11, 2023
Unprompted review
Reply from Stannp.com
Thank you for sharing your positive feedback with us!
Really brilliant service
Really brilliant service
This saves us a lot of time, no more waiting in post office queues or having to print and post letters.
It takes a few minutes to format, but once you have your letters templated you're flying.
Highly recommended!
November 25, 2023
Unprompted review
Reply from Stannp.com
We greatly appreciate your positive feedback and 5-star rating. If there is anything else we can do to improve our offerings, please let us know! Thank you!
Insanely quick to get back to you if…
Insanely quick to get back to you if any issues!!
November 7, 2023
Unprompted review
Reply from Stannp.com
Thank you for your positive feedback and 5-star rating!
I can't even begin to explain how poor…
I can't even begin to explain how poor Stannp's service is. I sent out a campaign to 4,100 recipients at great expense and they sold the service as saying the recipients would have the letters within a week. Fast forward 2 MONTHS later, recipients are only just getting the letter now AND the letter now contains outdated offers as it was a limited time sale campaign. I would not recommend using this service, there are others out there that may not be software-driven but with a more personal touch than Stannp who refuse to help when contacted about the delivery issues.
Edit:
On the 26th of September your response was:
"Thank you for updating me. Unfortunately I have no further information than the below.
It is frustrating for us also but it is down to Royal Mail for the final step"
No attempt was ever made to resolve the issue, and I was just given the same unhelpful "royal mail is to blame" whilst YOUR dashboard tracking *still* says all mail pieces were delivered which is evidently not true but yes I'm the liar.
October 24, 2023
Unprompted review
Reply from Stannp.com
Hi Blessing,
As we discussed with you, the letters were sent by us within the timeframes promised. We have full item tracking sent up which shows you when the letters were printed, when they left our warehouse, and when they were handed over to the sorting office.
Unfortunately, Royal Mail are to blame for not posting the mail within a satisfactory time frame. We have tried to work with you to find a solution. We understand your frustration, but conversely this is a situation out of our control.
We appreciate your concerns, but your review borders on being untrue. We are very open and communicative and will help with all matters under our control. Royal Mail is are the party responsible for physically distributing the mail and we cannot control it, in the same way you can't control a letter once it has been posted.
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My experience- Scam
My experience- Scam!
3 campaigns and not a single call from anyone. unreachable when I asked to prove that mail went out, said they would send samples of what was sent, never got them.
paid over 250 for each campaign and NOTHING!!
June 23, 2023
Unprompted review
Reply from Stannp.com
Hi Sonu, we're sorry that you feel our service didn't live up to your expectations.
Our customer service team is regularly commended on being easy to reach, and quick to ensure campaigns are running effectively. Within our platform you can easily track the status of every piece of mail that has been sent.
Like other methods of marketing, it's important that your postcards or letters have a clear and effective call-to-action, as well as a compelling offer, and targeted to the right audience.
We'd be happy to have a discussion to help you get better at this next time.
Excellent service helpful support
Excellent service and really helpful technical support. Talked me through setting up adding personalized QR codes for a direct mail campaign.
May 12, 2023
Unprompted review
Reply from Stannp.com
Thank you so much for taking the time to leave us a 5-star review!
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