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Starluck Flowers Reviews 492

TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 477 reviews, most reviewers were unhappy with their experience overall. Many customers reported issues with their orders being canceled shortly after placement, often with the explanation that the florist could not deliver. A significant number of people also experienced difficulties receiving refunds for these canceled orders, with some waiting weeks or even months, and others never receiving their money back. Reviewers frequently mentioned being charged for orders that were subsequently canceled, and some even reported billing errors or discrepancies in refund amounts. Conversely, a small portion of people felt satisfied with their experience, particularly praising the personal attention and helpfulness of a staff member, who confirmed order details and ensured timely delivery. Some customers also found the ordering process easy and appreciated the free delivery service.

What people talk about most

Order

Clients share ambiguous opinions on order. Many customers report issues with orders being canceled shortly... See more

Refund

Consumers find refund experiences to be negative, consistently reporting issues with delayed or unfulfilled... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers express frustration with cancelled... See more

Cancellation

Reviewers express widespread dissatisfaction with order cancellations. Many customers report that their... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report that their orders were... See more

Reviews shaping this summary

Rated 3 out of 5 stars

While I will not order from this company again, I am updating the review to say I did receive my refund this morning after 10 days. It took multiple emails to the company but they did follow through... See more

Rated 1 out of 5 stars

This company is a scam! Just like the other reviews state, they accept your order and payment and then you receive an email canceling your order and saying you'll be issued a refund. Still waiting on... See more

Rated 1 out of 5 stars

ZERO stars should be available. Totally fraudulent "business" claiming to deliver flowers locally, yet nothing ever happens once you pay what seem to be very reasonable prices. Website seems well put... See more

Rated 1 out of 5 stars

Order cancelled because "florist couldn't deliver." Talked to all florists in the area and they never received an order. Gave them my phone number and they could't even call me to let me know the or... See more


Company details

  1. #12 of 12 best companies in Florist

Written by the company

We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

492 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We ordered flowers on May 21

We ordered flowers on May 21, 2026 from Starluck Flowers in Delta Utah. The order was easy to make and they were able to get me exactly what I wanted. They understood what we needed and were very helpful and careful. We are grateful that they were so kind. Laura Anjewierden

May 21, 2026
Rated 1 out of 5 stars

This company is a scam

This company is a scam! Just like the other reviews state, they accept your order and payment and then you receive an email canceling your order and saying you'll be issued a refund. Still waiting on my refund, and several contact attempts have yielded nothing but automated responses and now, no response. Avoid!!

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

They cancelled my order due to them not…

They cancelled my order due to them not being able to find someone to deliver. When I called to order, they told me they be able to deliver same day.

No one called me or emailed me.

This was for a big client of ours.

I would advise all not to deal with company.

Very poor service.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site. Ordered flowers. They canceled order because of “an issue”and claimed to have processed a refund the same day. It’s been more than the stated 5-10 days and still have not gotten refund. Sadly found many more posts online with similar stories.

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would.
I thought they were a local florist in California so I could send flowers to a relative. Instead they got my card info - then canceled the order. The amount was taken out of activity at my credit union and 12 days later - they processed that same amount without informing me. Its a scam. I had to go to my bank, report a dispute and have my card canceled. All while the week before a holiday and going out of town. This is a scam. Avoid this business.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

This is such a sham company

This is such a sham company. I ordered flowers and later in the day got an email saying it was cancelled. Then received an email saying they were issuing a refund. I look at my account 10 days later to check if it’s shown up and not only NO refund but they charged my account twice. I’ve put this in as fraud to my bank which is a complete hassle. Beyond angry about this.

Do not use them. You’ll regret it.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Horrible company. They take your money and within 1 hrs tell you your order was canceled and a refund will be issued. Yet the refund never comes. I had to dispute it with my bank. They keep saying next day, next day. Do not order from them, its a scam.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. They canceled both transactions and never return my money back. I called 3 times and they promised each time that I would get my money back since they couldn’t deliver to the address. Thank god for my
CC company. They
Took care of it. Don’t order from them

April 26, 2026
Unprompted review

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