This company allowed me to put my order in saying an arrangement could be delivered for my grandmothers funeral. 10 min later they cancelled my order saying the florist wouldn’t deliver to that area.... See more
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Review summary
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Reviews shaping this summary
I ordered flowers from StarLuck Flowers on May 6, 2026 at 3:00pm, after asking if they can deliver to a specific location. 30 minutes later, I got an email cancelling my order. They said they could n... See more
Do not use this company. Its a scam operation. They will take your money, cancel your order almost immediately, state they processed a refund, then never process it. Shop local or use FTD. Dont make t... See more
Placed two separate orders for delivery for Mother's Day three days prior to Mother's Day. They charged my credit card then emailed me back the next day to tell me that they could not make the deliver... See more
Company details
- #13 of 13 best companies in Florist
Written by the company
We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Contact info
848 N. Rainbow Blvd. #2053 , , 89107 , Las Vegas, United States
- (800) 646-8308
- cs@starluckflowers.com
- starluckflowers.com
2.6
Poor
621 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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The flowers were not delivered and Iwas…
The flowers were not delivered and Iwas never notified. When I found out and called them I was told the address was outside the delivery zone although , it was a Stafford Spring address.
June 16, 2026
Order cancelled without explanation the…
Order cancelled without explanation the day the arrangement was due to be delivered. They said they would refund in 5 days but tried to push through another payment on my card 5 days later. SCAM!
June 18, 2026
Unprompted review
Canceled my order on the day of…
Canceled my order on the day of delivery with no explanation. For my mother's birthday. Thanks for nothing, do not use this place
June 21, 2026
Excellent customer service
Very good customer service. A callback was received to make sure everything was correct.
June 21, 2026
This place was awesome very helpful…
This place was awesome very helpful didnt expect a Sunday confirmation call but will definitely make them my source for flower delivery in the future thanks so much.awesome work
June 21, 2026
My experience was amazing
My experience was amazing! Very thorough in verifying my order. Quick to respond and amazing custom service. They knew they weather and called to ensure a time to
Make sure the product was perfect upon delivery!
June 21, 2026
We did not look at reviews before hand
We did not look at reviews before hand. Need flowers sent for an out of state funeral. Was told the flowers would be delivered. 3 hours later received email stating order was canceled, this is after receiving email confirmation of order. DO NOT USE Starluck flowers. SCAM-SCAM
June 20, 2026
Unprompted review
I'm horrified at this floral company my…
I'm horrified at this floral company my mom is in the hospital she's getting pretty old and me and my the rest of my family we're only able to scrape up 80 bucks so I could get her some flowers I found it online it said they delivered to my small town and so I was pretty ecstatic I was able to get her a bouquet some chocolates and some balloons with the money I had scraped up however when I went to check the tracking to see what time they were going to be delivering the flowers all I found was a refund statement saying they couldn't they were sorry they couldn't find a local florist to deliver the flowers for my mom who's in the hospital and that it would take 5 to 10 business days for the refund I don't have any more money in so now I can't get her anything I'm pretty disappointed because I would rated a zero if there's any way to do so
.
1. They should have checked before they ever took my money to make sure there was somebody available to you deliver these flowers to my mom
2. They should not have posted my ZIP code as one of the zip codes that they deliver to if they didn't know there was a florist available
June 20, 2026
Unprompted review
THIS IS A SCAM
THIS IS A SCAM - Charged my card - never delivered flowers or refunded the charge.
June 20, 2026
Unprompted review
I'd rate them zero stars if I could
I'd rate them zero stars if I could. Charged me then said they couldn't deliver. Gave refund and I ordered flowers from another florist. Then, they charged me AGAIN with NO NOTIFICATION and subsequently delivered a cheap, awful looking arrangement that was nothing like my original order.
June 18, 2026
Unprompted review
They never deliver my order and refuse…
They never deliver my order and refuse to refund . I have called them 5 times over 5 weeks with the same. " you will have a refund in 2 days. Had to call my bank and open a fraud claim. Don't trust this company
May 10, 2026
Unprompted review
Good service
June 18, 2026
This is a scam site
This is a scam site. They never delivered the flowers and said that they would return the credit card charge in 5-7 days. They never sent back my money and would not return any emails.
May 24, 2026
Unprompted review
Starbucks flowers were very affordable…
Starbucks flowers were very affordable and the arrangement was beautiful! The customer service was also amazing as Patrick called me right away to ensure they had all the details needed to get my order to the right place and person! He was also thorough and fixed a small mistake on my sympathy card to ensure everything was perfect! Would definitely recommend!
June 17, 2026
Starlock flower review
Very good easy to deal with and free delivery is always a huge perk!
June 17, 2026
Great customer service.Florist reached…
Great customer service.Florist reached out to me with in minutes regarding an address error on my end.No hidden service fees. I would highly recommend.
June 17, 2026
I ordered flowers
I ordered flowers, five minutes after completed order they canceled. They took my money, and 5 weeks later I am still trying to get my money back. As you can see they claim i recieved my refund, and as if today I have not!
May 4, 2026
Unprompted review
Reply from Starluck Flowers
Dear Monica,
We would like to address your concerns regarding the cancellation of your Bee Sweet Bouquet order.
This order was canceled because it could not be fulfilled within the same-day delivery window due to local florist routing schedules and capacity limits for the day.
Our protocol when same-day fulfillment is unavailable is to issue an immediate cancellation so you are not left waiting, giving you the immediate flexibility to seek alternative options with another florist so your plans are not disrupted.
Although the refund was issued from our platform immediately upon cancellation, we have manually pushed the refund through our billing system a second time to guarantee everything is finalized on our side.
Best,
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